Rack Stability; Hp Technical Support; Customer Self Repair - HP StorageWorks XP12000 - Disk Array Owner's Manual

Use the following values to calculate logical storage capacity (logical devices) for HP XP storage
systems:
• 1 KB (kilobyte) = 1,024 bytes
• 1 MB (megabyte) = 1,024 2 bytes
• 1 GB (gigabyte) = 1,024 3 bytes
• 1 TB (terabyte) = 1,024 4 bytes
• 1 block = 512 bytes

Rack stability

Rack stability protects personnel and equipment.
WARNING!
To reduce the risk of personal injury or damage to equipment:
• Extend leveling jacks to the floor.
• Ensure that the full weight of the rack rests on the leveling jacks.
• Install stabilizing feet on the rack.
• In multiple-rack installations, fasten racks together securely.
• Extend only one rack component at a time. Racks can become unstable if more than one component
is extended.

HP technical support

Telephone numbers for worldwide technical support are listed on the HP support website:
http://www.hp.com/support/
Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Error messages
• Operating system type and revision level
• Detailed questions
For continuous quality improvement, calls may be recorded or monitored.

Customer self repair

HP customer self repair (CSR) programs allow you to repair your StorageWorks product. If a CSR
part needs replacing, HP ships the part directly to you so that you can install it at your convenience.
Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a
repair can be accomplished by CSR.
For more information about CSR, contact your local service provider. For North America, see the CSR
website:
XP12000 Disk Array Owner's Guide 9