HP StorageWorks XP12000 - Disk Array Owner's Manual page 36

Item Description
If remote support is set up, HP XP Continuous Track reports the SIMs to STC through a dedicated
dialup or Internet connection.SIMs are classified according to severity: service, moderate, serious,
or acute. Service and moderate levels do not require immediate attention and are addressed
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during routine maintenance. These failures are often corrected before the failure becomes
apparent. Serious and acute levels are reported immediately to STC to ensure that the problem
is addressed as soon as possible.
36 HP XP12000 Troubleshooting