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MODEL: MX-2300G MX-2700G MX-2300N MX-2700N DIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM Troubleshooting Troubleshooting In the unlikely event of you experiencing a problem with this product, please refer to this manual before requesting service. REMOVING MISFEEDS The contents of this manual are grouped by situation.
• Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product.
MANUALS PROVIDED WITH THE MACHINE This manual provides solutions to possible problems. For the detailed procedures for using the machine, see the following manuals. Printed manuals Manual name Contents This manual contains instructions for using the machine safely and lists the specifications of the machine Safety Guide and its peripheral devices.
REMOVING MISFEEDS This chapter explains what to do when a paper misfeed occurs in the machine. Removing misfeeds When a paper misfeed occurs, "A misfeed has occurred." appears in the touch panel and printing stops. In this event, touch the [Information] key in the touch panel. When the key is touched, instructions for removing the misfeed will appear.
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(1) Original misfeed (3) Paper misfeed in the fusing unit Open the document feeder Rotate knob and remove the cover and remove the misfed misfed paper. originals. Pull out the document feeder If the misfed paper is inside tray and remove the misfed the fusing area, turn down paper.
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(5) Paper misfeed in the reversing unit (9) Paper misfeed in tray 1 to tray 4 (in the tray) Open the Paper reversing section cover and remove Before pulling the tray out, the misfed paper. open the right cover and check if there is a paper misfeed.
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(11) Paper misfeed in the saddle stitch finisher (top) Open the top cover and remove the misfed paper. (14) Paper misfeed in the saddle stitch finisher (bottom) (12) Paper misfeed in the paper pass unit While pulling the lever, slide the saddle stitch finisher to Pull out the paper pass unit the left until it stops.
COPYING This chapter provides solutions to possible copying problems. See the following table of contents to locate the appropriate page for your question or problem. Problems Related to Copying Operation • Copying does not take place............7 •...
Problem Point to check Solution Image rotation does Did you select the paper size or copy Copy using automatic paper selection and automatic not take place. ratio manually? ratio selection. Is "Rotation Copy Setting" disabled in Check with your administrator. the system settings (administrator)? If you are the administrator, enable "Rotation Copy Setting".
Problems Related to Copy Results Problem Point to check Solution The image is too light Is the image too light or too dark? Select an appropriate exposure mode for the original or too dark. being copied and adjust the exposure level manually. Has an appropriate exposure mode for A satisfactory copy result can be obtained by selecting a the original type been selected?
PRINTING This chapter provides solutions to possible printing problems. See the following table of contents to locate the appropriate page for your question or problem. Problems Related to Printing Operation • Printing does not take place............10 •...
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Problem Point to check Solution Printing does not take Is the IP address selected correctly? If the machine does not have a permanent IP address place. (Windows) (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes.
Problem Point to check Solution Printing does not take Was a Notice Page printed? A Notice Page will be printed to indicate the cause of the place. problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate action.
Problem Point to check Solution A tray, finisher, or Have the peripheral devices that are Open the printer properties and click the [Auto other peripheral installed on the machine been Configuration] button on the [Configuration] tab. device installed on the configured in the printer driver? (Windows) machine cannot be...
Problem Point to check Solution Part of the image is Does the paper size specified by the job Make sure that the paper size setting matches the size cut off. match the size of paper loaded in the of paper loaded in the tray. tray? The paper size setting is selected as follows: Windows:...
Problem Point to check Solution Many nonsense Is your computer or the machine in an If little free space remains in the memory or hard drive of characters are printed. unstable state? your computer, or many jobs have been spooled on the machine and it has little free memory remaining, printed text may turn into nonsense characters.
SCANNING This chapter provides solutions to possible scanning problems. See the following table of contents to locate the appropriate page for your question or problem. Problems Related to Scanning Operation • Transmission does not take place........... . . 16 •...
Problem Point to check Solution Transmission does Does the image file exceed the e-mail If your administrator has set a limit on the size of not take place. attachment limit set in the system transmitted files, a file that exceeds the limit cannot be settings (administrator)? transmitted.
Problem Point to check Solution The received image Does the viewer program used by the The recipient may be able to open the file if you change file cannot be opened. recipient support the format of the the file type and compression mode selected at the time received image data? of transmission.
Problems Related to Scan Results Problem Point to check Solution The scanned image is Is the original scan size setting smaller Set the scan size to the actual original size. clipped. than the actual original size? If you have intentionally set a smaller size than the actual original size, note carefully the placement position of the selected scan size when placing the original.
Problem Point to check Solution JPEG was selected for Did you press the [BLACK & WHITE When [JPEG] is selected for the file type and the image the file type but the file START] key ( ) to begin scanning? is scanned in Mono 2, the file will be created as a TIFF was created as a TIFF file.
Problems Related to One-Touch Individual Keys / Group Keys Problem Point to check Solution A one-touch individual If the key is an individual key, is the key Remove the key from the group and then edit or delete key or group key included in a group? the key.
DOCUMENT FILING This chapter provides solutions to possible document filing problems. See the following table of contents to locate the appropriate page for your question or problem. • Document filing does not take place........... 22 •...
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Problem Point to check Solution A stored file has Did you touch the [Print and Delete the A file that is printed using the [Print and Delete the Data] disappeared. Data] key to print a stored file? key is automatically deleted after being printed. To print a file without deleting it, use the [Print and Save the Data] key.
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INSTALLATION This chapter provides solutions to possible installation problems. See the following table of contents to locate the appropriate page for your question or problem. • The software cannot be installed............24 •...
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Problem Point to check Solution The plug and play Is the machine power on? When a USB cable is connected, make sure the power screen does not of the machine is "ON" and then connect a USB cable to appear (USB the machine.
The printer driver cannot be installed (Windows 2000/XP/Server 2003) If the printer driver cannot be installed on Windows 2000/XP/Server 2003, follow the steps below to check your computer settings. Click the [start] button and then click Check the settings in "What action do [Control Panel].
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OTHER PROBLEMS This chapter explains how to resolve problems related to the general operation of the machine. Locate your question or problem in the table of contents below and refer to the appropriate page. Problems Related to Machine Operation • Specified machine functions cannot be used..........28 •...
Problems Related to Machine Operation Problem Point to check Solution Specified machine Have functions been disabled by the Some functions may have been disabled in the system functions cannot be administrator? settings (administrator). Check with your administrator. used. When user authentication is enabled, the functions that you can use and page counts may be restricted in your user settings.
Problem Point to check Solution The operation panel Does the message "Call for service. Make sure that the LINE indicator is not lit and that the cannot be used. Code:xx-xx*." appear in the display? DATA indicator is not blinking or lit and then switch off *Letters and numbers appear in xx-xx.
Are multiple sheets feeding at once? Fan the paper well before loading it. Are you using paper that is not within Use SHARP-recommended paper. Using paper that is not the specifications? supported may result in misfeeds, creases, or smudges. ☞...
☞ "5. MAINTENANCE" in the User's Guide Smudges appear on Are you using paper that is not within Use SHARP-recommended paper. Using paper that is printed output. the specifications? for other models or special paper that is not supported may result in misfeeds, creases, or smudges.
Toner does not adhere Are you using paper that is not within Use SHARP-recommended paper. Using paper that is well or creases appear the specifications? for other models or special paper that is not supported in the paper.
Problems Related to Peripheral Devices Problem Point to check Solution The connected USB Is the USB device compatible with the A non-compatible device cannot be used. Make sure device cannot be machine? that the device is compatible with the machine. used.
Problem Point to check Solution Stapling does not take Is the paper type setting of the selected Pamphlet stapling is not possible on heavy paper. place (including paper tray set to heavy paper? (However, when cover insertion is selected, pamphlet pamphlet stapling).
Other Problems Problem Point to check Solution The touch panel Is the display contrast properly Adjust the contrast using "Display Contrast" in the screen is difficult to adjusted? system settings. ➞ System Settings > "Default Settings" > "Display view. Contrast" You were logged out Did Auto Clear activate? When user authentication is used, the currently logged...
Illustration of the machine Front LINE indicator / DATA indicator Main power indicator [POWER] key (A) Operation panel PRINT DOCUMENT READY FILING DATA LINE IMAGE SEND DATA [POWER SAVE] COPY SYSTEM JOB STATUS SETTINGS LOGOUT (C) Exit tray unit (right tray) (B) Output tray (centre tray) "On"...
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Back (I) Original placement position on the document glass Mark Mark A5 or 5-1/2" x 8-1/2" A4R or 8-1/2" x 11"R B4 or 8-1/2" x 14" A4 or 8-1/2" x 11" A3 or 11" x 17" (J) Power plug (K) USB connector (A type) (L) USB connector (B type) (M) LAN connector The part indicated in the illustration is only...
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Troubleshooting MODEL: MX-2300G MX-2700G MX-2300N MX-2700N PRINTED IN FRANCE TINSE3138GHZZ...