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Chapter 5 Printer Troubleshooting
Introduction
Always check for error messages on your computer's monitor screen and the printer operation
panel anytime you are unable to complete a print job. These messages can give you easy-to-follow
directions. If the messages do not give specific instructions, check the troubleshooting list on page
43.
For problems related to paper misfeed, toner empty, toner container full, and other related copier problems, see the
NOTE
copier operation manual.
Notes on Printing Lengthy Documents
When printing a lengthy document, the document memory in the printer may become full of print
data. Also a lengthy document may exceed the limit of the output tray. The printer will operate as
follows depending on the conditions.
1. If face down output is specified:
A. If printing one copy of a lengthy document is specified:
Printing will stop when the number of printed sheets reaches the limit of the output tray (if
the tray can detect the limit). When the printed paper is removed from the output tray,
printing will resume.
B. If printing multiple copies of a lengthy document is specified and the key operator program
"Output Method When Memory Is Full" (page 37) is set to "1 SET":
The printer will print only one set followed by a notice page at the end of the job.
C. If printing multiple copies of a lengthy
document is specified and the key
operator program "Output Method When
Memory Is Full" (page 37) is set to
"MULTI-SET":
Printed sheets will be divided into blocks*
as shown in the illustration. A separator
sheet will be inserted between each
block. Finally, a notice page will be
output. The number of pages in a block
can be changed using the key operator
program "Memory Reserved for Printer".
See page 37.
NOTE
For the models without hard disk drive and the models
with a 2 GB hard disk drive, the key operator program
"Memory Reserved for Printer" is not available. In case
of those without hard disk drive, the number of pages in
a block is variable according to the memory use and
those with a 2 GB drive allow 320 pages in a block.
Separator sheet
Separator sheet
Separator sheet
1 block
Example:
Two sets of 120-page document are
printed in 60-page blocks.
41
Notice page
Page 120
Page 61
Page 120
Page 61
Page 60
Page 1
Page 60
Page 1
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Table of Contents
Troubleshooting
