Brother MFC-J825DW Web Connect Manual page 22

Troubleshooting
Error Message
Service temporarily
unavailable.
Try again later.
Incorrect PIN code.
Enter PIN correctly.
Incorrect or expired ID.
Enter correctly or
reissue temporary ID.
Temporary ID is valid
within 24 hours
after issuance.
Display name has already
been registered.
Enter another display name.
Max Qty of accounts reached
Try again after deleting
unnecessary accounts.
Cause
There is a problem with the service
and it cannot be used now.
The PIN code registered to the
machine is incorrect. The PIN code is
the four-digit number that was entered
when registering the account to the
machine.
The temporary ID that was entered is
incorrect.
The temporary ID that was entered
has expired. A temporary ID is valid
for 24 hours.
The name entered as the display
name has already been registered.
The maximum number of accounts
(10) have already been registered.
Action
Wait and try again. Try accessing the
service from a computer to confirm
whether it is available or not.
Enter the correct PIN code.
Enter the correct temporary ID.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine. (Applying for Brother Web
Connect Access uu page 6 and
Registering and Deleting accounts on
the machine uu page 8)
Enter a different display name.
Try again after deleting unnecessary
accounts.
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