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Acer TravelMate P243-M Service Manual

Acer travelmate p243-m notebook service guide
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TravelMate P243 Series
SERVICEGUIDE

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  Summary of Contents for Acer TravelMate P243-M

  • Page 1 TravelMate P243 Series SERVICEGUIDE...
  • Page 2: Revision History

    Copyright Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. The following typographical conventions are used in this document: Book titles, directory names, file names, path names, and program/process names ...
  • Page 4: General Information

    Acer-authorized Service Providers: The Acer office may have a different part number code than those given in the FRU list in this service guide. A list must be provided by the regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 5: Features

    CHAPTER 1 Hardware Specifications Features ..........1-5 Operating System .
  • Page 6 Hard Disk Drive (AVL components) (Continued) ..1-32 Hard Disk Drive (AVL components) (Continued) ..1-33 Hard Disk Drive (AVL components) (Continued) ..1-34 BD/DVD Super Multi Drive .
  • Page 7 BIOS Setup Utility........2-3 Navigating the BIOS Utility .
  • Page 8 IO Board Removal........3-23 Mainboard Removal....... . 3-25 Speaker Module Removal .
  • Page 9 Replacing the Base Door ......3-74 Replacing the Keyboard......3-75 Replacing the ODD (Optical Disk Drive) Module .
  • Page 10 Model Definition and Configuration TravelMate P243 Series ....... . 7-3 CHAPTER 8 Test Compatible Components Microsoft®...
  • Page 11 CHAPTER Hardware Specifications...
  • Page 12: Table Of Contents

    Features ..........1-5 Operating System .
  • Page 13 BD/DVD Super Multi Drive (Continued) ....1-36 BD/DVD Super Multi Drive (Continued) ....1-37 DVD Super-Multi Drive.
  • Page 15: Features

    Hardware Specifications and Configurations Features Below is a summary of the computer’s features: Operating System Genuine Windows® 7 Home Premium 64-bit Service Pack 1  Genuine Windows® 7 Home Basic 64-bit Service Pack 1  Genuine Windows® 7 Professional 32-bit Service Pack 1 ...
  • Page 16: Display

    Display 14" HD 1366 x 768 pixel (WXGA) resolution, high-brightness (200-nit) Acer  CineCrystal™ LED-backlit TFT LCD 14" HD 1366 x 768 pixel (WXGA) resolution, high-brightness (200-nit) Acer  ComfyView LED-backlit TFT LCD Mercury-free, environment-friendly  16:9 aspect ratio ...
  • Page 17: Audio

    Audio Optimized Dolby® Home Theater® v4 audio enhancement, featuring Audio Optimizer, Audio Regulator, Volume Leveler, Volume Maximizer, Intelligent EQ, Dialogue Enhancer, Surround Virtualizer (for headphones and built-in speakers) and Dolby® Digital Output technologies Realtek ALC271X-VB6-CG with 2-channel High Definition Audio Codec and class-D ...
  • Page 18: Webcam

    Acer Crystal Eye HD webcam with  1280 x 1024 resolution  720p HD audio/video recording  LED indicator  Acer Video Conference Manager software with Video Quality Enhancement  (VQE) technology, supporting online video calls Wireless and Networking WLAN: ™ ™ ™...
  • Page 19: Power Adapter And Battery

    Battery life: 3.5 hours  ® ENERGY STAR  Input and Control Keyboard 86-/87-/91-key Acer FineTip keyboard with International Language support  Support Application keys for Windows 7  Touchpad Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip  Media Keys Media control keys (printed on keyboard): play/pause, stop, previous, next, volume ...
  • Page 20: Software

    ® Microsoft Silverlight™  Windows Live™ Essentials 2011  Skype™  Web links and utilities Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain,  Sweden, and UK only) Acer Identity Card  Acer Registration  Acer Updater  ®...
  • Page 21: Optional Items

    Optional Items 2/4 GB DDR3 soDIMM module  320/500/750 GB HDD  6-cell Li-ion battery pack  3-pin 65 W AC adapter  Dimension and Weight Dimensions: 342 (W) x 245 (D) x 27.5/34.1 (H) mm (13.5 x 9.6 x 1.09/1.34 inches) ...
  • Page 22: Notebook Tour

    Notebook Tour Figure 1-1. Opened Front View Table 1-1. Opened Front View Icon Item Description Microphone Internal microphone for sound recording. Also called Liquid-Crystal Display (LCD), displays Display screen computer output (configuration may vary by model). Power button Turns the computer on and off. Wireless button Turns the wireless on and off.
  • Page 23 Figure 1-2. Closed Front View Table 1-2. Closed Front View Icon Item Description Accepts various media card formats (MS, MS PRO, SD3.0, MMC, xD). Multi-in-1 Card Reader Note: Push to remove/install the card. Only one card can operate at any given time. Power indicator Indicates the computer's power status.
  • Page 24 Figure 1-3. Top View Table 1-3. Top View Icon Item Description ACER Logo ACER TM Logo Note: Color option may depend on the model. 1-14 Hardware Specifications and Configurations...
  • Page 25 Figure 1-4. Rear View Table 1-4. Rear View Icon Item Description Battery bay Houses the computer's battery pack. Note: Your computer may be equipped with a different battery than the one in the picture. Hardware Specifications and Configurations 1-15...
  • Page 26 Figure 1-5. Left View Table 1-5. Left View Icon Item Description DC-in jack Connects to an AC adapter. Connects to an Ethernet 10/100/1000 based Ethernet (RJ-45) port network. External display Connects to a display device (e.g., external (VGA) port monitor, LCD projector). Supports high-definition digital video HDMI port connections.
  • Page 27 Figure 1-6. Right View Table 1-6. Right View Icon Item Description Connect to USB 2.0 devices USB 2.0 ports (e.g., USB mouse, USB camera). Optical drive Internal optical drive; accepts CDs, DVDs. or BDs. Optical disk access Lights up when the optical drive is indicator active.
  • Page 28 Figure 1-7. Base View Table 1-7. Base View Icon Item Description Battery bay Houses the computer's battery pack. Battery lock Locks the battery in position. Houses the computer’s hard disk (secured with Hard disk bay screws). Memory compartment Houses the computer’s main memory Speakers Emits audio from your computer.
  • Page 29: Touchpad Basics

    Touchpad Basics Figure 1-8. Touchpad Move your finger across the Touchpad (1) to move the cursor.  Press the left (2) and right (3) buttons located beneath the Touchpad to perform  selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.
  • Page 30: Using The Keyboard

    Using the Keyboard The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-9. Keyboard Lock Keys Lock Keys The keyboard has three lock keys which can be toggled on and off. Lock key Description Caps Lock...
  • Page 31: Embedded Numeric Keypad

    Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the key caps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Table 1-8.
  • Page 32: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key  Application key  Description Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
  • Page 33: Hotkeys

    Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-10. Keyboard Hotkeys To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hockey combination.
  • Page 34 Hot key Icon Function Description  Volume up Increases the sound volume. <Fn> + < >  Volume down Decreases the sound volume. <Fn> + < > Plays or pauses a selected media <Fn> + <Home> Play/Pause file. Stop playing the selected media <Fn>...
  • Page 35: System Block Diagram

    System Block Diagram Figure 1-11. System Block Diagram Hardware Specifications and Configurations 1-25...
  • Page 36: Specification Tables

    Specification Tables Computer specifications Item Metric Imperial Dimensions Length 245 mm 9.6 in. Width 342 mm 13.5 in. Height 27.8/34.1 mm 1.09/1.34 in. (front to rear) Weight (equipped with optical drive, flash drive, 2.2 kg with battery 4.84 lbs with battery and battery) Input power Operating voltage...
  • Page 37: System Board Major Chips

    System Board Major Chips Item Specification Core logic Intel HM77 (Panther Point) Integrated Graphics Controller for UMA; NVDIA GeForce for Discrete Realtek RTL8411-CG USB 2.0/3.0 Embedded in PCH Super I/O controller Intel Chief River Bluetooth Bluetooth 4.0 +HS with full support for BT 2.1 +EDR ...
  • Page 38: Processor Specifications

    Processor Specifications Item Cores/ Bus Speed Cache Package Voltage Speed Threads Tech Size (FSB/ (GHz) DMI/QBI) (nm) Core 0.8V ~ 2 / 4 5 GT/s 3MB L3 rPGA i3-2350M 1.35V Core 0.75 ~ 2 / 4 5 GT/s 3MB L3 rPGA i3-2370M 1.30V...
  • Page 39: System Memory

    System Memory Item Specification Memory controller Built in at CPU Memory size DDR3 1333/1600 2 GB (256 Meg x 64), 4 GB (512 Meg x 64) DIMM socket number 2 sockets Supports memory size per socket 2/4 GB Supports maximum memory size 8 GB Supports DIMM type SDRAM memory interface design...
  • Page 40: Bios

    Low power consumption: single 2.7 to 3.6 V supply, 4mA  active current, <1 uA power-down Keyboard Item Specification Type ACER BW4T_A10B keyboard Total number of keypads 86-US/87-UK/91-JP key Windows logo key Internal & external Plug USB keyboard to the USB port directly: Yes keyboard work...
  • Page 41: Hard Disk Drive (Avl Components)

    Hard Disk Drive (AVL components) Item Specification Vendor & SEAGATE SEAGATE Model Name ST320LT020 ST320LT007 TOSHIBA MK3259GSXP WD3200BEKT HITACHI HTS545032A7E384 WD3200BPVT Capacity (GB) Bytes per sector 512 (logical) / 4096 (physical) Data heads Drive Format Disks Spindle speed 5400 7200 (RPM) Performance Specifications Buffer size...
  • Page 42: Hard Disk Drive (Avl Components) (Continued)

    Hard Disk Drive (AVL components) (Continued) Item Specification Vendor & SEAGATE SEAGATE Model Name ST9500325AS / ST9500325ASG ST9500423AS TOSHIBA MK5059GSXP WD5000BPKT HITACHI HTS545050A7E380 WD5000BPVT-22HXZT3 WD5000BPVT-22A1YT0 Capacity (GB) Bytes per sector 512 (logical) / 4096 (physical) Data heads 4, 4, 2, 3, 2 3, 4 Drive Format Disks...
  • Page 43: Hard Disk Drive (Avl Components) (Continued)

    Hard Disk Drive (AVL components) (Continued) Item Specification Vendor & SAMSUNG SEAGATE Model Name ST750LM022 ST9750420AS TOSHIBA MK7559GSXP WD7500BPKT HITACHI HTS547575A9E384 WD7500BPVT-22HXZT3 WD7500BPVT-22A1YT0 Capacity (GB) Bytes per sector 512 (logical) / 4096 (physical) Data heads 4, 4, 4, 4, 3 Drive Format Disks Spindle speed...
  • Page 44: Hard Disk Drive (Avl Components) (Continued)

    Hard Disk Drive (AVL components) (Continued) Item Specification Vendor & SAMSUNG Model Name ST1000LM024 Capacity (GB) 1000 (1TB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) 5400 Performance Specifications Buffer size Interface SATA Fast data transfer rate (Gbits / sec, max) Media data transfer rate 1160...
  • Page 45: Bd/Dvd Super Multi Drive

    BD/DVD Super Multi Drive Item Specification Vendor & PIONEER BDC-TD03RT Model name Performance With CD Diskette With DVD Diskette With BD Diskette Specification Transfer rate Sustained: Sustained: Sustained: (MBytes/sec) Max 3.5 (24x) Max 10.54 (8x) Max 27 (6x) Buffer Memory 4 MB Interface SATA...
  • Page 46: Bd/Dvd Super Multi Drive (Continued)

    BD/DVD Super Multi Drive (Continued) Item Specification Vendor & HITACHI-LG CT40N Model name Performance With CD Diskette With DVD Diskette With BD Diskette Specification Transfer rate Sustained: Sustained: Sustained: (MBytes/sec) Max 3.51 (24x) Max 11.08 (8x) Max 26.9 (6x) Buffer Memory 2 MB Interface SATA...
  • Page 47: Bd/Dvd Super Multi Drive (Continued)

    BD/DVD Super Multi Drive (Continued) Item Specification Vendor & Panasonic UJ160AB Model name Performance With CD Diskette With DVD Diskette With BD Diskette Specification Transfer rate Sustained: Sustained: Sustained: (MBytes/sec) Max 3.5 (24x) Max 10.54 (8x) Max 27 (6x) Buffer Memory 2 MB Interface SATA...
  • Page 48: Dvd Super-Multi Drive

    DVD Super-Multi Drive Item Specification Vendor & HLDS Panasonic UJ8C0ADAA1 Model name GT51N Performance With CD With DVD With CD With DVD Specification Diskette Diskette Diskette Diskette Transfer rate Sustained: Sustained: Sustained: Sustained: (Mbytes/sec) Max 3.5 (24x) Max 11.08 (8x) Max 3.5 (24x) Max 10.54 (8x) Buffer Memory...
  • Page 49: Dvd Super-Multi Drive (Continued)

    DVD Super-Multi Drive (Continued) Item Specification Vendor & Pioneer PLDS DVR-TD11RS DS-8A8SH Model name Performance With CD With DVD With CD With DVD Specification Diskette Diskette Diskette Diskette Transfer rate Sustained: Sustained: Sustained: Sustained: (Mbytes/sec) Max 3.5 (24x) Max 10.54 (8x) - CD-ROM inside - DVD-ROM 1.41...
  • Page 50: Lcd 14.0

    LCD 14.0” Item Specification Vendor & Model name B140XW01 LP140WH4 Screen Diagonal (mm) 354.95 Active Area (mm) 309.40 x 173.95 Display resolution (pixels) 1366x3 (RGB) x 768 Pixel Pitch (mm) 0.2265 x 0.2265 Typical White Luminance 200 typ. (5 points average) (cd/m ) also called 170 min.
  • Page 51: Display Supported Resolution (Lcd Supported Resolution)

    Display Supported Resolution (LCD Supported Resolution) Resolution 16 bits 32 bits Intel 1280X720 / 60Hz 1366X768 / 60Hz Graphics Controller (UMA) Item Specification VGA Chip ® Intel HD Graphics ® Intel HD Graphics 3000 ® Intel HD Graphics 4000 Package Built-in to the CPU Feature Shared 128 MB of system memory...
  • Page 52: Graphics Controller (Discrete)

    Graphics Controller (Discrete) Item Specification VGA Chip ® NVIDIA GeForce GT 630M Package On-board GPU ® Feature NVIDIA Optimus™ technology  ® NVIDIA Verde™ Drivers  ® NVIDIA PhysX™ technology  ® NVIDIA CUDA™ technology  ® NVIDIA PureVideo™ HD technology ...
  • Page 53: Lan Interface

    LAN Interface Item Specification LAN chipset Realtek RTL8411-CG Package 64-pin QFN package (Green package) LAN connector type RJ45 LAN connector location RJ45 port at the left side Features PCI Express 10/100/1000 Mbps Ethernet Controller with  integrated 1-LUN Card Reader Controller ACPI, PCI-MSI and MSI-X supported ...
  • Page 54: Wireless Module 802.11A/B/G/N

    Wireless Module 802.11a/b/g/n Item Specification Chipset BCM 43228+20702 Atheros WB222 Lite-on WCBN611 Data throughput 6-54 Mbps, up to 300 11-54 Mbps, up to 150 11-54 Mbps, up to 150 Mbps for Draft-N Mbps Mbps Protocol a, b, g, n a, b, g, n a, b, g, n Interface PCI-E half mini combo card (with BT function)
  • Page 55: Audio Codec And Amplifier

    Audio Codec and Amplifier Item Specification Audio Controller Realtek ALC271X-VB6 Features Hardware: Meets WLP (Windows Logo Program) requirements for Windows XP,  Vista and Windows 7 4-channel DAC supports 16/20/24-bit PCM format for independent  two stereo channel or 2.1 audio playback 4-channel ADC supports 16/20/24-bit PCM format for independent ...
  • Page 56: Audio Codec And Amplifier (Continued)

    Audio Codec and Amplifier (Continued) Item Specification Features Software: Compatible with Windows Logo Program 3.10 and future  requirements WaveRT-based audio function driver for Windows Vista  EAX™ 1.0 & 2.0, Direct Sound 3D, and I3DL2 compatible  HRTF 3D Positional Audio (Windows XP only) ...
  • Page 57: 1.3M Hd Camera

    1.3M HD Camera Item Specification Vendor & Liteon Sunin Chicony Model 10P2SF205 HF2015-A821 CNFB1E1 (CH_OV9726_AU) HF1318-P88B Output 1280x1024 (SXGA) 1280x1024 (SXGA) 1280 x 720 (HD) Format 1280x720 (HD) 1280x720 (WXGA) 800x 600 (SVGA) Sensor Type CMOS image sensor OV 2649 CMOS image OV9726 CMOS image (OVT, OV2659, CSP) sensor...
  • Page 58: Usb Port

    USB Port Item Specification USB compliance level USB 2.0-compliant USB 3.0-compliant EHCI Number of USB port(s) Location right side left side Output Current 1.05A 2.0A HDMI Port Item Specification Compliance level HDMI 1.3a Data throughput Up to 16.7 million colors Number of HDMI port(s) Location 1 left side...
  • Page 59: System Power Management

    System Power Management Item Specification Mech. Off (G3) All devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely. Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.
  • Page 60: System Led Indicator

    System LED Indicator Item Specification Lock Caps Lock on = Blue  Caps Lock enabled in S0, S1 on = Blue  System state Blue color on: System on  Blue color and orange color off: System off  Breeze mode Orange: Stand-by ...
  • Page 61: System Interrupt Specification

    System Interrupt Specification Hardware IRQ System Function IRQ00 System timer IRQ01 Standard PS/2 Keyboard IRQ08 System CMOS/real time clock IRQ10 Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22 IRQ12 Synaptics PS/2 Port Touchpad IRQ13 Numeric data processor IRQ16 Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host ...
  • Page 62 Hardware IRQ System Function IRQ96 Microsoft ACPI-Compliant System IRQ97 Microsoft ACPI-Compliant System IRQ98 Microsoft ACPI-Compliant System IRQ99 Microsoft ACPI-Compliant System IRQ100 Microsoft ACPI-Compliant System IRQ101 Microsoft ACPI-Compliant System IRQ102 Microsoft ACPI-Compliant System IRQ103 Microsoft ACPI-Compliant System IRQ104 Microsoft ACPI-Compliant System IRQ105 Microsoft ACPI-Compliant System IRQ106...
  • Page 63 Hardware IRQ System Function IRQ129 Microsoft ACPI-Compliant System IRQ130 Microsoft ACPI-Compliant System IRQ131 Microsoft ACPI-Compliant System IRQ132 Microsoft ACPI-Compliant System IRQ133 Microsoft ACPI-Compliant System IRQ134 Microsoft ACPI-Compliant System IRQ135 Microsoft ACPI-Compliant System IRQ136 Microsoft ACPI-Compliant System IRQ137 Microsoft ACPI-Compliant System IRQ138 Microsoft ACPI-Compliant System IRQ139...
  • Page 64 Hardware IRQ System Function IRQ162 Microsoft ACPI-Compliant System IRQ163 Microsoft ACPI-Compliant System IRQ164 Microsoft ACPI-Compliant System IRQ165 Microsoft ACPI-Compliant System IRQ166 Microsoft ACPI-Compliant System IRQ167 Microsoft ACPI-Compliant System IRQ168 Microsoft ACPI-Compliant System IRQ169 Microsoft ACPI-Compliant System IRQ170 Microsoft ACPI-Compliant System IRQ171 Microsoft ACPI-Compliant System IRQ172...
  • Page 65: System I/O Address Map

    System I/O Address Map I/O address (hex) System Function (shipping configuration) 0000 - 0CF7 PCI bus 0000 - 001F Direct memory access controller 0020 - 0021 Programmable interrupt controller 0024 - 0025 Programmable interrupt controller 0028 - 0029 Programmable interrupt controller 002C - 002D Programmable interrupt controller 002E - 002F...
  • Page 66 I/O address (hex) System Function (shipping configuration) 00B2 - 00B3 Motherboard resources 00B4 - 00B5 Programmable interrupt controller 00B8 - 00B9 Programmable interrupt controller 00BC - 00BD Programmable interrupt controller 00C0 - 00DF Direct memory access controller 00F0 - 00F0 Numeric data processor 03B0 - 03BB Xeon (R) processor E3-1200 v2/3rd Gen Core processor...
  • Page 67 CHAPTER System Utilities...
  • Page 68 BIOS Setup Utility........2-3 Navigating the BIOS Utility .
  • Page 69: Bios Setup Utility

    System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If Chapter 4, configuration problems occur, the setup utility may need to be run. Refer to Troubleshooting when a problem arises.
  • Page 70: Bios

    VGA BIOS Version: nVidia VGA REV70.08.A8.00.37 Serial Number: ZQW1234567ZRAARVENBW3 Asset Tag Number: ZQW_AssetTag_1234567890ABCDEFCDE Product Name: TravelMate P243 Manufacturer Name: acer UUID: 1234567890ABCDEF1234567890ABCDEF Figure 2-1. BIOS Information Table 2-1 describes the parameters shown in Figure 2-1. Table 2-1. BIOS Information Parameter...
  • Page 71 Table 2-1. BIOS Information (Continued) Parameter Description System BIOS Version System BIOS version VGA BIOS Version VGA (video graphics array) firmware version of system Serial Number Serial number of unit Asset Tag Number Asset tag number of system Product Name Product name of the system Manufacturer Name Manufacturer of system...
  • Page 72: Main

    Main The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Item Specific Help System Time [17:47:29] This is the help for the hour System Date [03/27/2012] field. Valid range is from 0 to 23.
  • Page 73 Table 2-2. BIOS Main (Continued) Parameter Description Format/Option F12 Boot Menu Option to use boot menu during POST Option: Enabled or Disabled D2D Recovery Option to use D2D Recovery function. Option: Enabled or Disabled Wake on LAN Option to use Wake-on-LAN feature. Option: Enabled or Disabled SATA Mode...
  • Page 74: Security

    Security The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Item Specific Help Supervisor Password Is: Clear Install or Change the password User Password Is: Clear and the length of password HDD Password Is: Clear must be greater or equal one word.
  • Page 75: Setting A Password

    Table 2-3. BIOS Security (Continued) Parameter Description Option Password on Boot Shows if password is required during system Disabled or boot Enabled CAUTION: If Password-on-Boot authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery Crisis Disk Recovery procedure.
  • Page 76: Removing A Password

    Removing a Password Perform the following: Enter 1. Use the ↑ and ↓ keys to highlight Set Supervisor Password and press . The Set Supervisor Password dialog box appears: Figure 2-5. Set Supervisor Password Enter 2. Type current password in Enter Current Password field and press Enter 3.
  • Page 77 Enter The password setting is complete after the user presses If the password entered does not match the current password, the screen shows the Setup Warning dialog. (Figure 2-8) Figure 2-8. Setup Warning: Invalid Password If new password and confirm new password strings do not match, the Setup Warning dialog appears (Figure 2-9).
  • Page 78: Boot

    Boot The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives  Onboard hard disk drive  DVD drive in the module bay  Use ↑ and ↓ keys to select a device and press to change the value.
  • Page 79: Exit

    Exit BIOS Setup Utility The Exit tab allows users to save or discard changes and quit the Item Specific Help Exit Saving Changes Exit System Setup and save Exit Discarding Changes your changes. Load Setup Defaults Discard Changes Save Changes Figure 2-11.
  • Page 80: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted.  Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used.
  • Page 81: Dos Flash Utility

    DOS Flash Utility DOS Flash Utility Perform the following to use the 1. Press during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Item Specific Help Boot priority order: Use <↑>...
  • Page 82 Figure 2-13. DOS Flash Process 7. Flash is complete when the message, Flash Programming Complete is shown. System will restart automatically when finished. NOTE: NOTE: If AC power is not connected, the following message is shown (Figure 2-14). Plug in the AC power to continue. Figure 2-14.
  • Page 83: Winflash Utility

    WinFlash Utility WinFlash Utility Perform the following to use the ZQW_100W.EXE 1. Copy the WinFlash executable to desktop. ZQW_100W.EXE 2. Double-click the to start the flash process. 3. Click to begin update. A progress screen is shown as Figure 2-15. 4.
  • Page 84: Clearing Bios Passwords

    Clearing BIOS Passwords CAUTION: If Password-on-Boot authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure or flashing the Crisis Disk Recovery BIOS. See This section provides details about removing Insyde HDD/BIOS passwords. Clear the BIOS Password as follows: NOTE: NOTE:...
  • Page 85: Removing Insyde Bios Passwords

    The BIOS password can only be removed by software utility. To reset the BIOS password, perform the following: Power 1. Press button. 2. Press key before Acer logo disappears (Figure 2-18). Figure 2-18. Keyboard Key Location Enter 3. Select Boot Option item ‘USB HDD’ as highlighted in...
  • Page 86 CAUTION: If BIOS Security menu item Password on Boot is set to Enabled, the BIOS password can only be cleared by the Crisis Disk Recovery procedure. (The default parameter of Password on Boot is set to Disabled.) If wrong Supervisor Password is entered three times, the message System will halt! is displayed on screen (Figure 2-20).
  • Page 87: Removing Insyde Hdd Password

    Removing Insyde HDD Password Clear the BIOS Password as follows: To reset the BIOS password, perform the following: 1. When the user keys in the wrong password three times, the system reports the error code: Figure 2-22. Unlock Password Prompt 2.
  • Page 88: Miscellaneous Tools

    Miscellaneous Tools Using DMITools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending information to the operating system (Windows, etc.).
  • Page 89 5. Press 1 to modify the asset tag key. Figure 2-26. Asset Tag Menu Item 6. Press 2 to modify the product name, then press 2 again to modify EEPROM spec. version. Figure 2-27. Product Name Menu Item System Utilities 2-23...
  • Page 90 7. Press 3 to modify serial number key. Figure 2-28. Serial Number Menu Item 8. Press 4 to modify the 1394 GUID number key. Figure 2-29. 1394 GUID Number Menu Item 9. Press 0 to exit. 2-24 System Utilities...
  • Page 91 VEEPROM 10. At the command prompt, type to write any changes in the data to the EEPROM. Figure 2-30. VEEPROM Command Prompt NOTE: NOTE: When using any of the write options, restart the system to make the new DMI data effective. System Utilities 2-25...
  • Page 92: Using Uuidtools

    Using UUIDTools The UUID (Universally Unique Identifier) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool data for hardware management. UUID To use to update the DMI Pool, perform the following: ZQW.zip 1. Unzip UUID package tool, , to a bootable USB Flash Disk.
  • Page 93 ZQW.bat 3. Boot from USB and excute under DOS mode. (Figure 2-32) Microsoft(R) Windows 98 (C)Copyright Microsoft Corp 1981-1999. C:\ > CD ZQS_U_V C:\ZQS_U_V > ZQW Write Data to EEPROM ( From [0h] to [9h] ) : Please wait for progamming... Compare Data with EEPROM ( From [0h] to [9h] ) : Please wait for Comparing...
  • Page 94: Using The Lan Mac Eeprom Utility

    ……… Current MAC ID of ESN EEPROM : 001636558899 Compare ACER & OEM S/N of ESN EEPROM : PASS 4. Flash is completed when the message, Compare ACER & OEM S/N of ESN EEPROM: PASS, is shown. VEEPROM.EXE 5. At the command prompt, run to write any changes in the data to the EEPROM.
  • Page 95: Crisis Disk Recovery

    Crisis Disk Recovery 1. Plug in the USB flash disk. Fast Format Start Next 2. Select the option and click . Then click Format Exit 3. Click and then to complete the operation. ZQW.fd 4. Copy the file to the USB flash disk root directory. NOTE: NOTE: Do not place any other *.fd files to the USB flash disk root directory.
  • Page 96 2-30 System Utilities...
  • Page 97 CHAPTER Machine Maintenance Procedures...
  • Page 98 Introduction ......... 3-5 General Information .
  • Page 99: Replacing The Dimm (Dual In-Line Memory Module)

    Replacing the Support Bracket ......3-56 Replacing the LCD (Liquid Crystal Display) Module ..3-57 Replacing the CPU Processor .
  • Page 101: Introduction

    Machine Maintenance Procedures Introduction This chapter contains general information about the computer, a list of tools needed to do the required maintenance and step by step procedures on how to remove and install components from the computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.
  • Page 102: Pre-Disassembly Instructions

    Pre-disassembly Instructions Do the following prior to starting any maintenance procedures: 1. Remove power (A) from the system and peripherals (Figure 3-1). 2. Remove all cables from system. Figure 3-1. AC Adapter Outlet Place the system on a stable work surface. Machine Maintenance Procedures...
  • Page 103: Disassembly Process

    For example, when removing the mainboard, remove first the keyboard, and the LCD module then disassemble the inside assembly frame in that order. Table 3-1. Main Screw List Size Quantity Acer Part No. M3.0*3.5 (NI) 86.TDY07.003 M2.5*6.0 86.A08V7.004 M2.5*4 (NI) 86.D01V7.001...
  • Page 104: External Module Disassembly Process

    Module WLAN DIMM Module Module Module Figure 3-2. External Module Disassembly Flowchart Table 3-2. Screw List Step Size Quantity Acer Part No. ODD Module Removal M2.5*6.0 86.A08V7.004 ODD Bracket Removal M2.0*3.0 86.SA107.001 Base Door Removal M2.5*6.0 86.A08V7.004 WLAN Module Removal M2.0*3.0...
  • Page 105: Dummy Card Removal

    Dummy Card Removal 1. Push dummy card (A) in to release it from the spring latch (Figure 3-3). 2. Remove dummy card (A) (Figure 3-3). Figure 3-3. Dummy Card Machine Maintenance Procedures...
  • Page 106: Battery Pack Removal

    Battery Pack Removal 1. Place computer on flat surface, battery side is up. 2. Use the screwdriver to push and hold the battery release latch (A) to unlock position (Figure 3-4). The battery pack will automatically realease from the battery bay. Figure 3-4.
  • Page 107: Odd (Optical Disk Drive) Module Removal

    ODD (Optical Disk Drive) Module Removal Prerequisite: Battery Pack Removal 1. Remove one (1) screw (A) securing the ODD module in place (Figure 3-6). 2. Grasp the ODD bezel (B) to remove ODD module from ODD bay (Figure 3-6). Figure 3-6. ODD Module 3.
  • Page 108 Size Quantity Screw Type M2.5*6.0 M2.0*3.0 3-12 Machine Maintenance Procedures...
  • Page 109: Keyboard Removal

    Keyboard Removal Prerequisite: Battery Pack Removal 1. Use the small flat-blade screwdriver to press downward on the five (5) locking latches until the keyboard disengages and separates from the system (Figure 3-8). Figure 3-8. Keyboard Latches 2. Turn the keyboard over so that the keyboard (C) is face down on the palm rest (Figure 3-9).
  • Page 110: Base Door Removal

    Base Door Removal Prerequisite: Battery Pack Removal 1. Remove four (4) screws securing the base door in place (Figure 3-10). Figure 3-10. Base Door 2. Slide the base door (A) toward the front of the system and lift away from the system (Figure 3-10).
  • Page 111: Wlan (Wireless Local Area Network) Module Removal

    WLAN (Wireless Local Area Network) Module Removal Prerequisite: Base Door Removal 1. Find WLAN module (B) on the base assembly. Refer to Figure 3-11. Figure 3-11. Component Location 2. Disconnect main (C) and auxiliary (D) antenna connected to WLAN card (Figure 3-12).
  • Page 112 4. Remove WLAN module from mainboard connector (E) (Figure 3-13). Figure 3-13. WLAN Module Size Quantity Screw Type M2.0*3.0 3-16 Machine Maintenance Procedures...
  • Page 113: Dimm (Dual In-Line Memory Module) Module Removal

    DIMM (Dual In-line Memory Module) Module Removal Prerequisite: Base Door Removal 1. Find DIMM (C) on the base assembly (Figure 3-11). 2. Push DIMM clips (A) outwards (Figure 3-14). 3. Remove DIMM from mainboard connector (B) (Figure 3-14). Figure 3-14. DIMM Modules 4.
  • Page 114: Hdd (Hard Disk Drive) Module Removal

    HDD (Hard Disk Drive) Module Removal Prerequisite: Base Door Removal 1. Find HDD module (A) on the base assembly as shown in Figure 3-11. 2. Dicsonnect HDD cable from the mainboard connector (D) (Figure 3-15). 3. Pull the tab (B) to release HDD module from mainboard connector (C) (Figure 3-15).
  • Page 115 6. Remove HDD bracket (G) from HDD (Figure 3-17). Figure 3-17. HDD Bracket Size Quantity Screw Type M3.0*3.5 Ni Machine Maintenance Procedures 3-19...
  • Page 116: Main Unit Disassembly Process

    Module Battery Module Support DC-in Jack Processor Bracket Figure 3-18. Main Unit Disassembly Flowchart Table 3-3. Screw List Step Size Quantity Acer Part No. Upper Case Removal M2.5*6.0 86.A08V7.004 M2.0*3.0 86.SA107.001 IO Board Removal M2.5*4 86.D01V7.001 Mainboard Removal M2.5*4 86.D01V7.001...
  • Page 117: Upper Case Removal

    Upper Case Removal Prerequisite: Keyboard Removal Base Door Removal 1. Remove twenty (20) screws from the base assembly (Figure 3-19). Figure 3-19. Upper Case Screw Location 2. Disconnect touchpad FPC (A) from mainboard connector (B) (Figure 3-20). 3. Remove two (2) screws (C) securing the upper case in place (Figure 3-20).
  • Page 118 4. Lift up the upper case by starting from the top edge of the upper case (Figure 3-21). 5. Release the tabs on the bottom edge of the upper case. 6. Grasp and remove the upper case from the system. Figure 3-21.
  • Page 119: Io Board Removal

    IO Board Removal Prerequisite: Upper Case Removal 1. Find IO Board (B) on the base assembly (Figure 3-22). Figure 3-22. Component Location 2. Disconnect IO board FPC (A) from IO board connector (D) (Figure 3-23). 3. Remove one (1) screw (C) securing the IO board in place (Figure 3-23).
  • Page 120 Size Quantity Screw Type M2.5*4 3-24 Machine Maintenance Procedures...
  • Page 121: Mainboard Removal

    Mainboard Removal Prerequisite: Upper Case Removal 1. Find Mainboard (A) on the base assembly as shown in Figure 3-22. 2. Disconnect the speaker cable from mainboard connector (B) (Figure 3-24). Figure 3-24. Mainboard Backside 3. Disconnect LVDS cable from mainboard connector (D) (Figure 3-25).
  • Page 122 7. Remove the Mainboard by gently lifting it from the base assembly (Figure 3-26). Figure 3-26. Mainboard Removal CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. Figure 3-27. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 3-27.
  • Page 123 Size Quantity Screw Type M2.5*4 Machine Maintenance Procedures 3-27...
  • Page 124: Speaker Module Removal

    Speaker Module Removal Prerequisite: Mainboard Removal 1. Find Speaker Module (A) on the base assembly as shown on Figure 3-28. 2. Remove four (4) screws (B) securing the speaker module in place (Figure 3-28). Figure 3-28. Speaker Module 3. Lift up the Right Speaker upwards from the base assembly as shown in Figure 3-29.
  • Page 125 Size Quantity Screw Type M2*2 Machine Maintenance Procedures 3-29...
  • Page 126: Rtc Battery Removal

    RTC battery Removal Prerequisite: Mainboard Removal 1. Find the RTC battery (A) on the mainboard. Refer to Figure 3-30. 2. Disconnect the RTC battery cable from mainboard connector (B) (Figure 3-30). Figure 3-30. RTC battery & Thermal Module Location 3. Pry up the the RTC battery from the adhesive and remove it (Figure 3-31).
  • Page 127 IMPORTANT: Follow local regulations for battery (Figure 3-31) disposal. Machine Maintenance Procedures 3-31...
  • Page 128: Thermal Module Removal

    Thermal Module Removal Prerequisite: Mainboard Removal 1. Find the thermal module (C) on the mainboard. Refer to Figure 3-30. 2. Disconnect the thermal fan cable from mainboard connector (B) (Figure 3-32). 3. Loosen four (4) captive screws (A) in numerical order from one (1) to four (4). Refer to Figure 3-32.
  • Page 129: Cpu Processor Removal

    CPU Processor Removal Prerequisite: Thermal Module Removal 1. Find CPU processor (B) on the mainboard. Refer to Figure 3-33. 2. Rotate the cam lock (A) to the unlock position (Figure 3-33). Figure 3-33. CPU Processor 3. Remove CPU processor (B) from Mainboard (Figure 3-34).
  • Page 130: Lcd (Liquid Crystal Display) Module Removal

    LCD (Liquid Crystal Display) Module Removal Prerequisite: Mainboard Removal 1. Peel the left end of the tape (C) securing the antenna on the base assembly and remove the antennas (B) from the cable guides (Figure 3-35). 2. Remove three (3) screws (A) from LCD hinges (Figure 3-35).
  • Page 131 CAUTION: Make sure all cables and antennas are moved away from the device to avoid damage during removal. Size Quantity Screw Type M2.5*6.0 Machine Maintenance Procedures 3-35...
  • Page 132: Support Bracket Removal

    Support Bracket Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Find Support Brackets (B) on the base assembly. Refer to Figure 3-37. 2. Remove four (4) screws (A) securing the support brackets in place (Figure 3-37). 3. Remove the support brackets (B) from the base assembly. Figure 3-37.
  • Page 133: Dc-In Jack Removal

    DC-in Jack Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Find DC-in Jack Module (A) on the base assembly. Refer to Figure 3-38. 2. Remove DC-in Jack Module (A) from the base assembly. Figure 3-38. DC-in Jack Module Machine Maintenance Procedures 3-37...
  • Page 134: Lcd Module Disassembly Process

    Bezel Camera Panel LVDS Bracket Cable Figure 3-39. LCD Module Disassembly Flowchart Table 3-4. Screw List Step Size Quantity Acer Part No. LCD Bezel Removal M2.5*4 86.D01V7.001 LCD Panel Removal M2.5*4 86.D01V7.001 LCD Bracket Removal M2.0*3.0 86.SA107.001 3-38 Machine Maintenance Procedures...
  • Page 135: Lcd Bezel Removal

    LCD Bezel Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Remove two (2) screw mylar (A) from the LCD bezel (Figure 3-40). Figure 3-40. LCD Bezel Screw Mylar 2. Remove two (2) screws (B) securing the LCD bezel in place (Figure 3-41).
  • Page 136 3. Lift the top of the bezel up by releasing it from the latches (Figure 3-42). Figure 3-42. LCD Bezel 4. Continue along the sides of the bezel until all the latches have been released (Figure 3-43). Figure 3-43. LCD Bezel 5.
  • Page 137: Camera Module Removal

    Camera Module Removal Prerequisite: LCD Bezel Removal 1. Find the camera module (A) in the LCD module (Figure 3-44). Figure 3-44. Camera Module Location 2. Disconnect the camera cable (B) from connector (C) (Figure 3-45). NOTE: NOTE: Use care not to damage the cable. Figure 3-45.
  • Page 138: Lcd Panel Removal

    LCD Panel Removal Prerequisite: Camera Module Removal 1. Find microphone (B) on the LCD cover (Figure 3-46). 2. Remove the microphone (B) from its compartment as shown in Figure 3-46. Figure 3-46. Microphone 3. Remove the six (6) screws (A) from the LCD panel (Figure 3-47).
  • Page 139 4. Lift the LCD panel (C) from LCD cover (Figure 3-47). CAUTION: Make sure all cables are moved away from the device to avoid damage during LCD Panel removal. Size Quantity Screw Type M2.5*4 Machine Maintenance Procedures 3-43...
  • Page 140: Lcd Bracket Removal

    LCD Bracket Removal Prerequisite: LCD Panel Removal 1. Remove the four (4) screws (A) (Figure 3-48). Figure 3-48. LCD Bracket 2. Remove LCD bracket from the LCD panel. Size Quantity Screw Type M2.0*3.0 3-44 Machine Maintenance Procedures...
  • Page 141: Lvds And Camera Cable Removal

    LVDS and Camera Cable Removal Prerequisite: LCD Panel Removal 1. Carefully remove the LVDS and camera cable (A) from the adhesive on the rear of the LCD panel (Figure 3-49). Figure 3-49. LVDS and Camera Cable 2. Remove the clear mylar tape (B) securing the camera cable to the LCD panel (Figure 3-50).
  • Page 142 3. Remove the yellow tape (C) securing the LVDS cable to the LCD panel connector (D) (Figure 3-51). Figure 3-51. LVDS Cable 4. Disconnect the LVDS cable (E) from LCD panel connector (D) (Figure 3-51). 5. Remove the LVDS and camera cable from the LCD panel (Figure 3-49).
  • Page 143: Lcd Module Reassembly Process

    LCD Module Reassembly Process Replacing the LVDS and Camera Cable 1. Place LVDS and camera cable (A) on the rear of the LCD panel (Figure 3-52). Figure 3-52. LVDS and Camera Cable 2. Connect the LVDS cable (E) to the LCD panel connector (D) and adhere the yellow tape (C) to secure the LVDS cable in place (Figure 3-53).
  • Page 144 3. Adhere the clear mylar tape (B) to secure the camear cable in place (Figure 3-54). Figure 3-54. Camera Cable 4. Replace the adhesives to secure the LVDS and camera cable on the rear of the LCD panel in place. 3-48 Machine Maintenance Procedures...
  • Page 145: Replacing The Lcd Bracket

    Replacing the LCD Bracket 1. Place LCD bracket on the LCD panel (Figure 3-55). Figure 3-55. LCD Bracket 2. Install and secure four (4) screws (A) to the LCD bracket (Figure 3-55). Size Quantity Screw Type M2.0*3.0 Machine Maintenance Procedures 3-49...
  • Page 146: Replacing The Lcd Panel

    Replacing the LCD Panel 1. Place LCD panel (C) on the LCD cover (Figure 3-56). Figure 3-56. LCD Panel 2. Install and secure six (6) screws (A) to the LCD panel on the LCD cover (Figure 3-56). 3. Place the microphone (B) back to its compartment on the LCD cover (Figure 3-57).
  • Page 147 Size Quantity Screw Type M2.5*4 Machine Maintenance Procedures 3-51...
  • Page 148: Replacing The Camera Module

    Replacing the Camera Module 1. Place the camera module (A) on the LCD cover and secure it in place with adhesives. (Figure 3-58). Figure 3-58. Camera Module Location 2. Connect the camera cable (B) to connector (C). (Figure 3-59). NOTE: NOTE: Use care not to damage the cable.
  • Page 149: Replacing The Lcd Bezel

    Replacing the LCD Bezel 1. Place LCD bezel on the LCD module (Figure 3-60). Figure 3-60. LCD Bezel 2. Press along the edges of the LCD bezel to secure the latches on the LCD module (Figure 3-61). Figure 3-61. LCD Bezel Machine Maintenance Procedures 3-53...
  • Page 150 3. Install and secure two (2) screws (B) to the LCD bezel (Figure 3-62). Figure 3-62. LCD Bezel Screw 4. Attach and secure two (2) screw mylar (A) to the LCD bezel (Figure 3-63). Figure 3-63. LCD Bezel Screw Mylar Size Quantity Screw Type...
  • Page 151: Main Unit Reassembly Process

    Main Unit Reassembly Process Replacing the DC-in Jack 1. Place DC-in Jack Module (A) on the base assembly (Figure 3-64). 2. Secure DC-in cable to the cable guide on the base assembly (Figure 3-64). Figure 3-64. DC-in Jack Module Machine Maintenance Procedures 3-55...
  • Page 152: Replacing The Support Bracket

    Replacing the Support Bracket 1. Place the support brackets (B) on the base assembly (Figure 3-65). 2. Install and secure four (4) screws (A) to the support brackets (Figure 3-65). Figure 3-65. Support Brackets Size Quantity Screw Type M2.5*4 3-56 Machine Maintenance Procedures...
  • Page 153: Replacing The Lcd (Liquid Crystal Display) Module

    Replacing the LCD (Liquid Crystal Display) Module 1. Align LCD hinges with the hinge guides on the Base Assembly. The LVDS cable and the antenna must be placed above the LCD hinges (Figure 3-66). Figure 3-66. Replacing the LCD Module CAUTION: Make sure all cables and antennas are moved away from the device to avoid damage during removal.
  • Page 154 3. Place the antennas (B) to the cable guides and secure it with the tape (C) (Figure 3-67). Size Quantity Screw Type M2.5*6.0 3-58 Machine Maintenance Procedures...
  • Page 155: Replacing The Cpu Processor

    Replacing the CPU Processor 1. Place CPU processor (B) on the mainboard (Figure 3-68). Figure 3-68. CPU Processor Socket 2. Tighten the cam lock (A) to the locked position (Figure 3-69). Figure 3-69. CPU Processor Machine Maintenance Procedures 3-59...
  • Page 156: Replacing The Thermal Module

    Replacing the Thermal Module IMPORTANT: Apply approved thermal grease and ensure all heat pads are in position before replacing module. CAUTION: Use caution when applying thermal grease. Thermal grease may cause damage to the mainboard. The following thermal grease types are approved for use: Silmore GP50 ...
  • Page 157 4. Tighten four (4) captive screws (A) in numerical order from one (1) to four (4) to mainboard (Figure 3-70). Ensure the thermal module is properly aligned and seated. 5. Connect the thermal fan cable to mainboard connector (B) (Figure 3-70).
  • Page 158: Replacing The Rtc Battery

    Replacing the RTC battery 1. Place the RTC battery (A) onto the mainboard and secure it in place with adhesives. (Figure 3-71). Figure 3-71. RTC battery 2. Connect the RTC battery cable to mainboard connector (B) (Figure 3-72). Figure 3-72. Connecting the RTC battery 3-62 Machine Maintenance Procedures...
  • Page 159: Replacing The Speaker Module

    Replacing the Speaker Module 1. Place the speakers (C) on the base assembly (Figure 3-73). Figure 3-73. Replacing the Speaker Module 2. Install and secure four (4) screws (B) to the base assembly (Figure 3-74). Figure 3-74. Speaker Module 3. Secure the speaker cable (A) to the cable guides from left to right (Figure 3-74).
  • Page 160: Replacing The Mainboard

    Replacing the Mainboard 1. Place the mainboard onto the base assembly (Figure 3-75). Figure 3-75. Replacing the Mainboard 2. Install and secure two (2) screws (C) to mainboard (Figure 3-76). Figure 3-76. Mainboard Frontside 3. Connect IO Board FPC to mainboard connector (F) (Figure 3-76).
  • Page 161 6. Connect the speaker cable to mainboard connector (B) on the backside of the mainboard (Figure 3-77). Figure 3-77. Mainboard Backside Size Quantity Screw Type M2.5*4 Machine Maintenance Procedures 3-65...
  • Page 162: Replacing The Io Board

    Replacing the IO Board 1. Place IO Board (D) on the base assembly (Figure 3-79). Figure 3-78. Component Location 2. Install and secure one (1) screw (C) to the IO board (Figure 3-79). Figure 3-79. IO Board 3. Connect IO board FPC (A) to IO board connector (B) (Figure 3-79).
  • Page 163 Size Quantity Screw Type M2.5*4 Machine Maintenance Procedures 3-67...
  • Page 164: Replacing The Upper Case

    Replacing the Upper Case 1. Place the upper case on the base assembly and align it properly to the edge of the system (Figure 3-80). Figure 3-80. Replacing the Upper Case 2. Install and secure two (2) screws (C) to the upper case (Figure 3-81).
  • Page 165 4. Install and secure twenty (20) screws to the base assembly (Figure 3-82). Figure 3-82. Upper Case Screw Location Size Quantity Screw Type M2.5*6.0 Call out Green M2.0*3.0 Call out M2.5*6.0 Machine Maintenance Procedures 3-69...
  • Page 166: External Module Reassembly Process

    External Module Reassembly Process Replacing the HDD (Hard Disk Drive) Module 1. Place HDD brackets (G) onto HDD (Figure 3-83). Figure 3-83. HDD Bracket 2. Install and secure four (4) screws (F) to HDD brackets (G) (Figure 3-84). Figure 3-84. HDD Module 3.
  • Page 167 4. Place HDD module onto the base assembly and connect HDD module to mainboard connector (C) (Figure 3-85). Figure 3-85. HDD Module 5. Connect HDD cable to mainboard connector (D) (Figure 3-85). Size Quantity Screw Type M3.0*3.5 Ni Machine Maintenance Procedures 3-71...
  • Page 168: Replacing The Dimm (Dual In-Line Memory Module) Module3-72

    Replacing the DIMM (Dual In-line Memory Module) Module 1. Insert DIMM into mainboard connector (B) (Figure 3-86). Figure 3-86. DIMM Modules 2. Push down on DIMM until module clips (A) lock in position (Figure 3-86). 3. Repeat steps 2 and 3 for remaining modules. 3-72 Machine Maintenance Procedures...
  • Page 169: Replacing The Wlan (Wireless Local Area Network) Module

    Replacing the WLAN (Wireless Local Area Network) Module 1. Place WLAN module into mainboard connector (E) (Figure 3-87). Figure 3-87. WLAN Module 2. Install and secure one (1) screw (A) to the WLAN module (Figure 3-88). Figure 3-88. WLAN Module 3.
  • Page 170: Replacing The Base Door

    Replacing the Base Door 1. Slide the base door (A) downwards and towards the back of the system (Figure 3-89). Figure 3-89. Replacing the Base Door 2. Install and secure four (4) screws to the base door (Figure 3-90). Figure 3-90. Base Door Size Quantity Screw Type...
  • Page 171: Replacing The Keyboard

    Replacing the Keyboard 1. Place the keyboard (C) face down on the palm rest. Refer to Figure 3-91. Figure 3-91. Keyboard FPC 2. Connect keyboard FPC (A) to mainboard connector (B) (Figure 3-91). 3. Turn the keyboard over and align the keyboard with the indentation in the upper case (Figure 3-92).
  • Page 172 4. Press down to secure the latches on the system (Figure 3-93). Figure 3-93. Keyboard Latches 3-76 Machine Maintenance Procedures...
  • Page 173: Replacing The Odd (Optical Disk Drive) Module

    Replacing the ODD (Optical Disk Drive) Module 1. Install ODD bezel (B) on ODD module (Figure 3-94). Figure 3-94. ODD Module 2. Install ODD bracket (D) on ODD module (Figure 3-94). 3. Install and secure two (2) screws (C) to secure the bracket (D) to the back of ODD (Figure 3-94).
  • Page 174 Size Quantity Screw Type M2.5*6.0 M2.0*3.0 3-78 Machine Maintenance Procedures...
  • Page 175: Replacing The Battery Pack

    Replacing the Battery Pack 1. Silde the battery pack (B) back into the battery bay (Figure 3-96). Figure 3-96. Battery 2. The battery realease latch (A) will automatically click back to the locked position. Machine Maintenance Procedures 3-79...
  • Page 176: Replacing The Dummy Card

    Replacing the Dummy Card 1. Insert dummy card (A) (Figure 3-97). 1. Push card until spring latch locks. Figure 3-97. Dummy Card 3-80 Machine Maintenance Procedures...
  • Page 177 CHAPTER Troubleshooting...
  • Page 178 Introduction ......... 4-3 General Information .
  • Page 179: Introduction

    NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
  • Page 180: Power On Issues

    Power On Issues If the system does not power on, perform the following: Start Check Swap AC/Battery AC/Battery Power on Check Daughter/B & Swap Daughter/B FFC Whether Re-plug PWR FFC Swap M/B Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following.
  • Page 181 6. Remove any recently installed software. Online Support Information 7. If the Issue is still not resolved, refer to Troubleshooting...
  • Page 182: No Display Issues

    No Display Issues If the Display does not work, perform the following: START LCD module Replace LCD panel/ Go to Power LCD cable Power On? On Issue Ext. DDRRAM Connect module well it well connected? Replace Ext. DDRRAM Ext. DDR RAM module OK? module Replace...
  • Page 183: Abnormal Video

    Fn+F5 display and the external display is by pressing LCD Picture Failure 6. If the POST or video appears on the external display only, refer to 7. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. 8.
  • Page 184: Lcd Picture Failure

    LCD Picture Failure If the LCD fails, perform the following: Start Swap Check LCD LCD cable /LCD panel module? Check MB LCD Reassemble connector and Re-plug LCD cable cable ? Swap M/B Figure 4-3. LCD Failure Troubleshooting...
  • Page 185: Internal Keyboard Failure

    Internal Keyboard Failure If the Keyboard fails, perform the following: START Keyboard FPC Connect well connected? it well Replace Keyboard OK? keyboard Replace M/B Figure 4-4. Keyboard Failure Troubleshooting...
  • Page 186: Touchpad Failure

    Touchpad Failure If the Touchpad fails, perform the following: Start Re-assemble the Check M/B T/P FFC T/P FFC to M/B Swap/Reassemble Check the T/P board or TouchPad T/P FFC Swap M/B Figure 4-5. Touchpad Failure 4-10 Troubleshooting...
  • Page 187: Internal Speaker Failure

    Internal Speaker Failure If internal Speakers fail, perform the following: Start Re-assemble the Check M/B SPK SPK cable to M/B cable Check Logic Swap Logic Upper/Logic lower/Logic upper upper Swap M/B Figure 4-6. Internal Speaker Failure Sound Problems Perform the following, one at a time. 1.
  • Page 188 Click the volume icon on the taskbar  Drag the slider to 50. Confirm that the volume is not muted.  Click Mixer to verify that other audio applications are set to 50 and not muted.  Start Control Panel Hardware and Sound Sound 6.
  • Page 189: Internal Microphone Failure

    Internal Microphone Failure If internal Microphones fail, perform the following: Start Re-assemble the Check M/B Mic. MIC cable to M/B cable Check MIC wire Swap MIC wire of of LCD module LCD module Swap M/B Figure 4-7. Microphone Failure Start Control Panel Hardware 1.
  • Page 190: Usb Failure

    USB Failure If the USB on the right side fails, perform the following: Start Re-assemble the Check USB/B to USB/B cable to M/B M/B cable Swap USB/B and Check USB/B USB cable Swap M/B Figure 4-8. USB Failure 4-14 Troubleshooting...
  • Page 191: Other Functions Failure

    Other Functions Failure 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. Troubleshooting 4-15...
  • Page 192: Intermittent Problems

    (Refer to 1. Remove power from the computer. 2. Visually check components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices  Printer, mouse, and other external devices ...
  • Page 193: Post Codes

    Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2. POST Code Range Phase POST Code Range 0x01 - 0x0F 0x70 - 0x9F...
  • Page 194 Table 4-3. (Continued)SEC Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code SEC_GO_TO_PEICORE Enter Boot Firmware Volume * 3rd party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code...
  • Page 195 Table 4-4. (Continued)PEI Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code PEI_RECOVERY_START_FLASH Start Flash BIOS with Recovery image PEI_ENTER_DXEIPL Loading BIOS image to RAM PEI_FINDING_DXE_CORE Loading DXE core PEI_GO_TO_DXE_CORE Enter DXE core * 3rd party relate functions – Platform dependence. Table 4-5.
  • Page 196 Table 4-5. (Continued)DXE Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code DXE_SMM_CONTROLER_INIT* Setup SMM Control service DXE_LEGACY_INTERRUPT* Setup Legacy Interrupt service DXE_RELOCATE_SMBASE Relocate SMM BASE DXE_FIRST_SMI SMI test DXE_VTD_INIT* VTD Initial DXE_BEFORE_CSM16_INIT Legacy BIOS Initialization DXE_AFTER_CSM16_INIT Legacy interrupt function Initialization DXE_LOAD_ACPI_TABLE...
  • Page 197 Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_CONNECT_USB_HC USB host controller initialization BDS_CONNECT_USB_BUS USB BUS driver initialization BDS_CONNECT_USB_DEVICE USB device driver initialization BDS_NO_CONSOLE_ACTION Console device initial fail BDS_DISPLAY_LOGO_SYSTEM_INFO Display logo or system information BDS_START_IDE_CONTROLLER IDE controller initialization...
  • Page 198 Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_ENTER_LEGACY_16_BOOT Ready to Boot Legacy OS. BDS_RECOVERY_START_FLASH Fast Recovery Start Flash. BDS_START_SDHC_BUS SDHC device initial. BDS_CONNECT_ATA_LEGACY Ata Legacy device initial. BDS_CONNECT_SD_LEGACY SD Legacy device initial. * 3rd party relate functions –...
  • Page 199 Table 4-8. (Continued)S3 Functions POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code S3_BEFORE_MP_INIT Multi-processor initial during S3 resume S3_BEFORE_RESTORE_ACPI_CALLBACK Start to restore system configuration in SMM S3_AFTER_RESTORE_ACPI_CALLBACK Restore system configuration in SMM complete S3_GO_TO_FACS_WAKING_VECTOR Back to OS Table 4-9.
  • Page 200 Table 4-11. InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\ PostCode Description PostCode.h) Used by Insyde debugger 0x0D Waiting for device connect Used by Insyde debugger 0xD0 Waiting for device connect Used by Insyde debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found Used by Insyde debugger...
  • Page 201 CHAPTER Jumper and Connector Locations...
  • Page 202 Mainboard Jumper and Connector Locations ....5-3 Clearing Password Check and BIOS Recovery ....5-5 Clearing Password Check .
  • Page 203: Mainboard Jumper And Connector Locations

    Jumper and Connector Locations Mainboard Jumper and Connector Locations Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description Item Description LVDS Connector Bluetooth Connector Keyboard Connector USB Connector Touchpad Connector Cardreader Connector Jumper and Connector Locations...
  • Page 204 Figure 5-2. Mainboard Bottom Table 5-2. Mainboard Bottom Item Description Item Description DC-IN Connector Microphone Connector Fan Connector USB Connector Battery Connector HDMI Connector ODD Connector VGA Connector RTC battery Connector Speaker Connector HDD Connector RJ-45 Connector Mini Card Connector CMOS Jumper Headphone Connector Jumper and Connector Locations...
  • Page 205: Clearing Password Check And Bios Recovery

    Setup menu. However, once it is necessary to bypass the password check, users need to clear the password by the following steps: Power 1. Press button. 2. Press key before Acer logo disappears (Figure 5-3). Figure 5-3. Keyboard Key Location Enter 3. Select Boot Option item ‘USB HDD’ as highlighted in...
  • Page 206 Figure 5-4. BIOS Boot Option Meun NOTE: NOTE: If BIOS setup menu item ‘Supervisor Password Is’ and ‘ User Password Is’ is set to Set, and ‘Password on Boot’ is set to Enabled, then Crisis Recovery disc must be used. Jumper and Connector Locations...
  • Page 207: Bios Recovery By Crisis Disk

    BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
  • Page 208 Jumper and Connector Locations...
  • Page 209 CHAPTER FRU (Field Replaceable Unit) List...
  • Page 210 Exploded Diagrams ........6-4 FRU List ..........6-8 Screw List .
  • Page 211 DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines. NOTE:...
  • Page 212: Exploded Diagrams

    Exploded Diagrams Figure 6-1. System Exploded Diagram Table 6-1. System Exploded Diagram Description Acer Part No. LCD Assembly 6M.V7BN7.003 Keyboard KB.I140A.321 Upper Case 60.V7BN7.001 Thermal Module Assembly 60.RYYN7.014 System Memory KN.4GB0B.015 FRU (Field Replaceable Unit) List...
  • Page 213 Table 6-1. System Exploded Diagram Description Acer Part No. SD Dummy Card 42.RYYN7.001 MainBoard NB.V7B11.001 Lower Case 60.M0RN7.002 HDD Assembly 33.RHS07.005 Base Door 42.M0RN7.001 Battery Module BT.00603.124 USB Board 55.M0RN7.001 ODD Assembly 6M.V7BN7.001 FRU (Field Replaceable Unit) List...
  • Page 214 Figure 6-2. LCD Assembly Exploded Diagram Table 6-2. LCD Assembly Exploded Diagram Description Acer Part No. Camera Module NC.21411.002 LCD Screw Mylar 47.V7BN7.001 LCD Bezel 60.V7BN7.004 LCD Bracket (Left) 33.V7BN7.001 LCD LED Panel LK.14005.013 LVDS Cable 50.RYYN7.006 FRU (Field Replaceable Unit) List...
  • Page 215 Table 6-2. LCD Assembly Exploded Diagram Description Acer Part No. LCD Cover 60.V7BN7.003 Antenna LZ.23500.006 LCD Bracket (Right) 33.V7BN7.002 FRU (Field Replaceable Unit) List...
  • Page 216: Fru List

    FRU List Table 6-3. FRU List Category Description Acer Part No. ADAPTER Adapter DELTA 65W 19V 1.7x5.5x11 Yellow AP.06501.033 ADP-65VH BA, LV5, Low profile LED LF Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow AP.06503.029 PA-1650-69AW, LV5, Low profile LED LF Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow AP.06503.031...
  • Page 217 Table 6-3. FRU List Category Description Acer Part No. Battery SIMPLO ID:AS10D75, for HSF Li-Ion BT.00607.137 3S2P SAMSUNG 6 cell 4400mAh Main COMMON Battery LGC AS10D81 Li-Ion 3S2P LGC 6 cell BT.0060G.001 4400mAh Main COMMON ID:AS10D81 BOARD Foxconn 3rd WiFi 2x2 AGN+ BT4.0 Broadcom NI.23600.100...
  • Page 218 Table 6-3. FRU List Category Description Acer Part No. CABLE DC-IN FOR 90W 50.RYYN7.001 CABLE DC-IN FOR 65W 50.RYYN7.002 FFC USB BOARD TO M/B 50.M0RN7.001 CASE/COVER/BRACKET ASSEMBLY Lower Case 60.M0RN7.002 Upper Case 60.V7BN7.001 Base Door 42.M0RN7.001 Support BRACKET 33.RR607.003 DUMMY CARD 42.RYYN7.001...
  • Page 219 Table 6-3. FRU List Category Description Acer Part No. CPU/PROCESSOR CPU Intel Core i3 i3-2350M PGA 2.3G 35W 2/4 KC.23501.DMP CPU Intel Core-2370M PGA 2.4G 35W 2/4 KC.23701.DMP CPU Intel Core i5 i5-2450M PGA 2.5G 35W 2/4 KC.24501.DMP CPU Intel Core i3 i3-3110M PGA 2.3G 1600 KC.31101.DMP...
  • Page 220 Table 6-3. FRU List Category Description Acer Part No. ODD BEZEL - SUPER MULTI 42.M0RN7.002 ODD BEZEL - BLUE RAY 60.V7BN7.002 ODD BRACKET 33.RYYN7.002 HDD/HARD DISK DRIVE HDD SEAGATE 2.5" 5400rpm 1000GB KH.01K01.024 ST1000LM024/HN-M101MBB/ACE, M8, 500G/P SATA 8MB LF+HF F/W:2AR10001 HDD SEAGATE 2.5"...
  • Page 221 Table 6-3. FRU List Category Description Acer Part No. HDD TOSHIBA 2.5" 5400rpm 500GB KH.50004.003 MK5059GSXP, Capricron 3BS, 375G/P SATA 8MB LF+HF F/W:GN003J 4K HDD HGST 2.5" 5400rpm 500GB KH.50007.023 HTS545050A7E380, Jaguar B7,0J23335, 500G/P SATA 8MB LF+HF F/W:DA4837 HDD WD 2.5" 7200rpm 500GB KH.50008.023...
  • Page 222 Table 6-3. FRU List Category Description Acer Part No. HDD BRACKET 33.RHS07.005 KEYBOARD Keyboard ACER BW4T_A10B BW4T Internal KB.I140A.296 14 Standard 88KS Black Arabic Texture Keyboard ACER BW4T_A10B BW4T Internal KB.I140A.297 14 Standard 89KS Black Belgium Texture Keyboard ACER BW4T_A10B BW4T Internal KB.I140A.298...
  • Page 223 Table 6-3. FRU List Category Description Acer Part No. Keyboard ACER BW4T_A10B BW4T Internal KB.I140A.313 14 Standard 88KS Black Russian Texture Keyboard ACER BW4T_A10B BW4T Internal KB.I140A.314 14 Standard 89KS Black SLO/CRO Texture Keyboard ACER BW4T_A10B BW4T Internal KB.I140A.315 14 Standard 89KS Black Spanish Texture Keyboard ACER BW4T_A10B BW4T Internal KB.I140A.316...
  • Page 224 Table 6-3. FRU List Category Description Acer Part No. LCD COVER W/ANTENNA*2 60.V7BN7.003 LCD BEZEL W/ LENS 60.V7BN7.004 LCD HINGE - L 33.V7BN7.001 LCD HINGE - R 33.V7BN7.002 LCD CABLE W/MIC 50.RYYN7.006 CAMERA Liteon HD LT_OV9726_SP 3.5mm NC.21411.002 Chicony HD CH_OV9726_AU 3.5mm NC.21411.006...
  • Page 225 Table 6-3. FRU List Category Description Acer Part No. MEMORY Memory MICRON SO-DIMM DDRIII 1333 4GB KN.4GB04.005 MT16KTF51264HZ-1G4M1 LF+HF 256*8 46nm V79D 1.35V Memory ELPIDA SO-DIMM DDRIII 1600 4GB KN.4GB09.005 EBJ40UG8BBU0-GN-F LF+HF 512*8 38nm Memory SAMSUNG SO-DIMM DDRIII 1333 KN.4GB0B.015...
  • Page 226: Screw List

    Screw List Table 6-4. Screw List CATEGORY Description Acer Part No. SCREW M2*3.0 I (BNI,NYLOK)IRON 86.D01V7.001 SCREW M2-0.4*2-I(BNI)(NYLOK)(7,0.6)IRON 86.SA107.001 SCREW M2-0.4*2-I(BNI)(NYLOK)(7,0.6)IRON 86.W4107.002 SCREW M2.5*6-I(BNI)(NYLOK) 86.A08V7.004 SCREW M2.0*5.0-I(BUWZN)(NYLON) 86.RYYN7.003 SCREW M3*0.5+3.5I 86.TDY07.003 6-18 FRU (Field Replaceable Unit) List...
  • Page 227 CHAPTER Model Definition and Configuration...
  • Page 228 TravelMate P243 Series ....... . 7-3...
  • Page 229: Model Definition And Configuration

    Model Definition and Configuration TravelMate P243 Series Table 7-1. RO, Description Model Country Acer Part No Description TMP243-B812G32Makk TMP243-B812G W7HP64TWW1 MC UMACkk_3 N9.V7BWW.001 32Makk 1*2G/320/6L2.2/5R/na_Atheros WB222_1.3M HD_AN_ES62SP1 TMP243-M-52452G50Makk W7PR64XTSTW1 MC TMP243-M-524 UMACkk_3U GCTWN NX.V7BTA.001 52G50Makk 1*2G/500_L/6L2.2/5R/na_Ather os WB222_1.3M HD_AN_TC11SP1 TMP243-M-53212G50Makk...
  • Page 230 Table 7-1. RO, Description (Continued) Model Country Acer Part No Description TMP243-M-32372G50Makk EM W7HB64EMTSPH1 MC TMP243-M-323 UMACkk_3U Philippines NX.V7BSP.003 72G50Makk 1*2G/500_L/6L2.2/5R/na_Ather os WB222_1.3M HD_AN_ES61SP1 TMP243-M-53212G50Makk EM W7HB64EMTSPH1 MC TMP243-M-532 UMACkk_3U Philippines NX.V7BSP.004 12G50Makk 1*2G/500_L/6L2.2/5R/na_Ather os WB222_1.3M HD_AN_ES61SP1 TMP243-M-52452G50Makk EM W7HP64EMTSMY1 MC...
  • Page 231 Table 7-1. RO, Description (Continued) Model Country Acer Part No Description TMP243-M-32354G50Makk EM W7PR32XEMTSTH1 MC TMP243-M-323 UMACkk_3U Thailand NX.V7BST.001 54G50Makk 2*2G/500_L/6L2.2/5R/na_Ather os WB222_1.3M HD_AN_TH71SP1 TMP243-M-B812G50Makk EM W7PR64XEMTSCL3 MC TMP243-M-B81 UMACkk_3U Chile NX.V7BAL.001 2G50Makk 1*2G/500_L/6L2.2/5R/na_Ather os WB222_1.3M HD_AN_PT21SP1 TMP243-M-B812G32Makk W7HP64TSGB1 MC...
  • Page 232 Table 7-1. RO, Description (Continued) Model Country Acer Part No Description TMP243-M-32372G50Makk TMP243-M-323 LINPUSTVN1 UMACkk_3U Vietnam NX.V7BSV.002 72G50Makk 1*2G/500_L/6L2.2/5R/na_Ather os WB222_1.3M HD_AN_EN11 TMP243-M-32372G50Makk EM W7PR32XEMTSVN1 MC TMP243-M-323 UMACkk_3U Vietnam NX.V7BSV.003 72G50Makk 1*2G/500_L/6L2.2/5R/na_Ather os WB222_1.3M HD_AN_ES61SP1 TMP243-M-B812G32Makk TMP243-M-B81 LINPUSTID1 UMACkk_3U Indonesia NX.V7BSN.004...
  • Page 233 Table 7-1. RO, Description (Continued) Model Country Acer Part No Description TMP243-M-32372G50Makk TMP243-M-323 LINPUSTTH1 UMACkk_3U Thailand NX.V7BST.005 72G50Makk 1*2G/500_L/6L2.2/5R/na_Ather os WB222_HD_AN_TH51 TMP243-M-53212G50Makk TMP243-M-532 LINPUSTVN1 UMACkk_3U Vietnam NX.V7BSV.005 12G50Makk 1*2G/500_L/6L2.2/5R/na_Ather os WB222_1.3M HD_AN_EN11 TMP243-M-53214G50Makk W7PR32XTSSG1 MC TMP243-M-532 UMACkk_3U Singapore NX.V7BSG.001 14G50Makk 1*4G/500_L/6L2.2/5R/na_Ather...
  • Page 234 Table 7-1. RO, Description (Continued) Model Country Acer Part No Description TMP243-M-B9604G50Makk W7HP64TSRO2 MC TMP243-M-B96 EMEA Romania NX.V7BEX.005 UMACkk_3U 04G50Makk 1*4G/500_L/6L2.2/5R/na_Ather os WB222_HD_AN_RO11SP1 TMP243-M-B814G50Makk W7PR64XTSRO2 MC TMP243-M-B81 EMEA Romania NX.V7BEX.006 UMACkk_3U 4G50Makk 1*4G/500_L/6L2.2/5R/na_Ather os WB222_HD_AN_RO11SP1 TMP243-M-32374G50Makk W7PR64XTSRO2 MC TMP243-M-323 EMEA Romania NX.V7BEX.007...
  • Page 235 Table 7-1. RO, Description (Continued) Model Country Acer Part No Description TMP243-MG-52452G50Makk LINPUSTCN1 TMP243-MG-52 CHINA China NX.V7CCQ.001 N13PGL1GBCkk_3V3U 452G50Makk 1*2G/500_L/6L2.2/5R/na_Ather os WB222_1.3M HD_AN_TC28 TMP243-MG-32372G50Makk LINPUSTCN1 TMP243-MG-32 CHINA China NX.V7CCQ.002 N13PGL1GBCkk_3V3U 372G50Makk 1*2G/500_L/6L2.2/5R/na_Ather os WB222_1.3M HD_AN_TC28 TMP243-MG-53212G50Makk LINPUSTPH1 TMP243-MG-53 Philippines NX.V7CSP.001...
  • Page 236 Table 7-1. RO, Description (Continued) Model Country Acer Part No Description TMP243-MG-32374G50Makk LINPUSTRO2 TMP243-MG-32 EMEA Romania NX.V7CEX.001 N13PGL1GBCkk_3V3U 374G50Makk 1*4G/500_7.2K/6L2.2/5R/na_At heros WB222_HD_AN_ENF1 TMP243-MG-53214G50Makk W7PR64XTSRO2 MC TMP243-MG-53 N13PGL1GBCkk_3V3U EMEA Romania NX.V7CEX.002 214G50Makk 1*4G/500_7.2K/6L2.2/5R/na_At heros WB222_HD_AN_RO11SP1 TMP243-MG-53218G50Makk W7PR64XTSRO2 MC TMP243-MG-53 N13PGL1GBCkk_3V3U EMEA Romania NX.V7CEX.003...
  • Page 237 Table 7-2. CPU, LCD (Continued) Model Country Acer Part No TMP243-M-323 Philippines NX.V7BSP.001 Ci32370M NLED14WXGA 72G50Makk TMP243-M-323 China NX.V7BCQ.002 Ci32370M NLED14WXGA 72G50Makk TMP243-M-524 China NX.V7BCQ.001 Ci52450M NLED14WXGA 52G50Makk TMP243-M-532 Indonesia NX.V7BSN.002 Ci53210M NLED14WXGA 12G50Makk TMP243-M-532 Philippines NX.V7BSP.002 Ci53210M NLED14WXGA 12G50Makk...
  • Page 238 Table 7-2. CPU, LCD (Continued) Model Country Acer Part No TMP243-M-B81 NX.V7BEK.005 CMB815 NLED14WXGA 4G32Makk TMP243-M-323 Denmark NX.V7BED.001 Ci32370M NLED14WXGA 74G32Makk TMP243-M-B97 Vietnam NX.V7BSV.004 PMDB970 NLED14WXGA 02G32Makk TMP243-M-323 Thailand NX.V7BST.005 Ci32370M NLED14WXGA 72G50Makk TMP243-M-532 Vietnam NX.V7BSV.005 Ci53210M NLED14WXGA 12G50Makk TMP243-M-532 Singapore NX.V7BSG.001...
  • Page 239 Table 7-2. CPU, LCD (Continued) Model Country Acer Part No TMP243-MG-52 GCTWN NX.V7CTA.002 Ci52450M NLED14WXGA 452G50Makk TMP243-MG-52 China NX.V7CCQ.001 Ci52450M NLED14WXGA 452G50Makk TMP243-MG-32 China NX.V7CCQ.002 Ci32370M NLED14WXGA 372G50Makk TMP243-MG-53 Philippines NX.V7CSP.001 Ci53210M NLED14WXGA 212G50Makk TMP243-MG-52 Thailand NX.V7CST.001 Ci52450M NLED14WXGA 454G50Makk...
  • Page 240 Table 7-3. VGA Chip, VRAM (Continued) Model Country Acer Part No VGA Chip VRAM TMP243-M-323 Indonesia NX.V7BSN.001 72G50Makk TMP243-M-323 Philippines NX.V7BSP.003 72G50Makk TMP243-M-532 Philippines NX.V7BSP.004 12G50Makk TMP243-M-524 Malaysia NX.V7BSM.001 52G50Makk TMP243-M-323 Philippines NX.V7BSP.001 72G50Makk TMP243-M-323 China NX.V7BCQ.002 72G50Makk TMP243-M-524 China NX.V7BCQ.001...
  • Page 241 Table 7-3. VGA Chip, VRAM (Continued) Model Country Acer Part No VGA Chip VRAM TMP243-M-B81 Indonesia NX.V7BSN.004 2G32Makk TMP243-M-524 Thailand NX.V7BST.002 52G50Makk TMP243-M-323 Thailand NX.V7BST.003 72G50Makk TMP243-M-524 Thailand NX.V7BST.004 52G50Makk TMP243-M-B81 NX.V7BEK.005 4G32Makk TMP243-M-323 Denmark NX.V7BED.001 74G32Makk TMP243-M-B97 Vietnam NX.V7BSV.004...
  • Page 242 Table 7-3. VGA Chip, VRAM (Continued) Model Country Acer Part No VGA Chip VRAM TMP243-M-532 Romania NX.V7BEX.008 14G50Makk TMP243G-5321 N9.V7CWW.001 N13PGL 1G-DDR3 (64*16*8) 4G32Makk TMP243G-5332 N9.V7CWW.003 N13PGL 1G-DDR3 (64*16*8) 8G50BDCakk TMP243-MG-53 GCTWN NX.V7CTA.001 N13PGL 1G-DDR3 (64*16*8) 214G50Makk TMP243-MG-52 GCTWN NX.V7CTA.002...
  • Page 243 Table 7-4. Memory 1, Memory 2, HDD 1 (Continued) Model Country Acer Part No Memory 1 Memory 2 HDD 1 (GB) TMP243-M-532 GCTWN NX.V7BTA.002 SO2GBIII N500GB5.4KS 12G50Makk TMP243-M-B81 GCTWN NX.V7BTA.003 SO2GBIII N320GB5.4KS 2G32Makk TMP243-M-532 Canada NX.V7BAA.001 SO4GBIII N500GB7.2KS 14G50Makk TMP243-33114 N9.V7BWW.002...
  • Page 244 Table 7-4. Memory 1, Memory 2, HDD 1 (Continued) Model Country Acer Part No Memory 1 Memory 2 HDD 1 (GB) TMP243-M-323 GCTWN NX.V7BTA.004 SO2GBIII N500GB5.4KS 72G50Makk TMP243-M-B81 Vietnam NX.V7BSV.001 SO2GBIII N320GB5.4KS 2G32Makk TMP243-M-323 Vietnam NX.V7BSV.002 SO2GBIII N500GB5.4KS 72G50Makk TMP243-M-323 Vietnam NX.V7BSV.003...
  • Page 245 Table 7-4. Memory 1, Memory 2, HDD 1 (Continued) Model Country Acer Part No Memory 1 Memory 2 HDD 1 (GB) TMP243-M-B96 Romania NX.V7BEX.004 SO4GBIII N500GB5.4KS 04G50Makk TMP243-M-B96 Romania NX.V7BEX.005 SO4GBIII N500GB5.4KS 04G50Makk TMP243-M-B81 Romania NX.V7BEX.006 SO4GBIII N500GB5.4KS 4G50Makk TMP243-M-323 Romania NX.V7BEX.007...
  • Page 246 Table 7-5. ODD, Extra SW1, Card Reader Model Country Acer Part No Extra SW1 Card Reader TMP243-B812G N9.V7BWW.001 NSM8XS McAfee 5 in 1-Build in 32Makk TMP243-M-524 GCTWN NX.V7BTA.001 NSM8XS McAfee 5 in 1-Build in 52G50Makk TMP243-M-532 GCTWN NX.V7BTA.002 NSM8XS McAfee...
  • Page 247 Table 7-5. ODD, Extra SW1, Card Reader (Continued) Model Country Acer Part No Extra SW1 Card Reader TMP243-M-323 NX.V7BEK.002 NSM8XS McAfee 5 in 1-Build in 54G50Makk TMP243-M-524 NX.V7BEK.003 NSM8XS McAfee 5 in 1-Build in 54G50Makk TMP243-M-323 NX.V7BEK.004 NSM8XS McAfee 5 in 1-Build in...
  • Page 248 Table 7-5. ODD, Extra SW1, Card Reader (Continued) Model Country Acer Part No Extra SW1 Card Reader TMP243-M-B81 Romania NX.V7BEX.001 NSM8XS 5 in 1-Build in 4G50Makk TMP243-M-532 Romania NX.V7BEX.002 NSM8XS 5 in 1-Build in 14G50Makk TMP243-M-323 Romania NX.V7BEX.003 NSM8XS 5 in 1-Build in...
  • Page 249 Table 7-5. ODD, Extra SW1, Card Reader (Continued) Model Country Acer Part No Extra SW1 Card Reader TMP243-MG-32 Romania NX.V7CEX.001 NSM8XS 5 in 1-Build in 374G50Makk TMP243-MG-53 Romania NX.V7CEX.002 NSM8XS McAfee 5 in 1-Build in 214G50Makk TMP243-MG-53 Romania NX.V7CEX.003 NSM8XS...
  • Page 250 Table 7-6. Wireless LAN, Bluetooth, NB Chipset (Continued) Model Country Acer Part No Wireless LAN Bluetooth NB Chipset TMP243-M-B81 3rd WiFi 2x2 Indonesia NX.V7BSN.003 HM77 2G32Makk AGN+ BT4.0 TMP243-M-323 3rd WiFi 2x2 Thailand NX.V7BST.001 HM77 54G50Makk AGN+ BT4.0 TMP243-M-B81 3rd WiFi 2x2 Chile NX.V7BAL.001...
  • Page 251 Table 7-6. Wireless LAN, Bluetooth, NB Chipset (Continued) Model Country Acer Part No Wireless LAN Bluetooth NB Chipset TMP243-M-532 3rd WiFi 2x2 Singapore NX.V7BSG.001 HM77 14G50Makk AGN+ BT4.0 TMP243-M-532 3rd WiFi 2x2 Malaysia NX.V7BSM.002 HM77 12G50Makk AGN+ BT4.0 TMP243-M-323 3rd WiFi 2x2 Denmark NX.V7BED.002...
  • Page 252 Table 7-6. Wireless LAN, Bluetooth, NB Chipset (Continued) Model Country Acer Part No Wireless LAN Bluetooth NB Chipset TMP243-MG-52 3rd WiFi 2x2 Thailand NX.V7CST.002 HM77 454G50Makk AGN+ BT4.0 TMP243-MG-32 3rd WiFi 2x2 Thailand NX.V7CST.003 HM77 372G50Makk AGN+ BT4.0 TMP243G-5321 3rd WiFi 2x2 N9.V7CWW.002...
  • Page 253 Table 7-7. Battery, Adapter, Camera (Continued) Model Country Acer Part No Battery Adapter Camera TMP243-M-323 China NX.V7BCQ.002 6CELL2.2 72G50Makk TMP243-M-524 China NX.V7BCQ.001 6CELL2.2 52G50Makk TMP243-M-532 Indonesia NX.V7BSN.002 6CELL2.2 12G50Makk TMP243-M-532 Philippines NX.V7BSP.002 6CELL2.2 12G50Makk TMP243-M-B81 Indonesia NX.V7BSN.003 6CELL2.2 2G32Makk TMP243-M-323 Thailand NX.V7BST.001...
  • Page 254 Table 7-7. Battery, Adapter, Camera (Continued) Model Country Acer Part No Battery Adapter Camera TMP243-M-323 Denmark NX.V7BED.001 6CELL2.2 74G32Makk TMP243-M-B97 Vietnam NX.V7BSV.004 6CELL2.2 02G32Makk TMP243-M-323 Thailand NX.V7BST.005 6CELL2.2 72G50Makk TMP243-M-532 Vietnam NX.V7BSV.005 6CELL2.2 12G50Makk TMP243-M-532 Singapore NX.V7BSG.001 6CELL2.2 14G50Makk TMP243-M-532 Malaysia NX.V7BSM.002...
  • Page 255 Table 7-7. Battery, Adapter, Camera (Continued) Model Country Acer Part No Battery Adapter Camera TMP243-MG-52 China NX.V7CCQ.001 6CELL2.2 452G50Makk TMP243-MG-32 China NX.V7CCQ.002 6CELL2.2 372G50Makk TMP243-MG-53 Philippines NX.V7CSP.001 6CELL2.2 212G50Makk TMP243-MG-52 Thailand NX.V7CST.001 6CELL2.2 454G50Makk TMP243-MG-52 Thailand NX.V7CST.002 6CELL2.2 454G50Makk TMP243-MG-32 Thailand NX.V7CST.003...
  • Page 256 7-30 Model Definition and Configuration...
  • Page 257 CHAPTER Test Compatible Components...
  • Page 258 Microsoft® Windows® 7 Environment Test ....8-4...
  • Page 259: Test Compatible Components

    Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the TravelMate P243 Series. Compatibility Test Report released by the Acer Mobile System Testing Department.
  • Page 260: Microsoft Windows

    Microsoft Windows 7 Environment Test ® ® Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. A Cover 9999995 ONE ABS non UV ABS non UV LZ.21000.001 TIME VENDER Adapter Adapter LITE-ON 65W 19V 10001023 1.7x5.5x11 Yellow PA-1650-69AW, AP.06503.029...
  • Page 261 Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. Battery Battery SONY AS10D Li-Ion 3S2P 10001063 SONY 6CELL2.2 SONY 6 cell 4400mAh Main BT.00604.049 COMMON ID:AS10D41 Battery PANASONIC AS10D51, for 60001535 new IC max1787 Li-Ion 3S2P 6CELL2.2 BT.00605.072...
  • Page 262 Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. CPU Intel Core i3 i3-2350M PGA KC.23501.DM 10001067 INTEL Ci32350M 2.3G 35W 2/4 CPU Intel Core i3 i3-2370M PGA KC.23701.DM 10001067 INTEL Ci32370M 2.4G 35W 2/4 CPU Intel Core i3 i3-3110M PGA KC.31101.DM...
  • Page 263 Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. HDD WD 2.5" 7200rpm 500GB 60001994 WD N500GB7.2KS WD5000BPKT-22PK4T0,MX375M KH.50008.023 SATA 16MB LF+HF F/W:01.01A01 HDD WD 2.5" 5400rpm 500GB WD5000BPVT-22HXZT3, 60001994 WD N500GB5.4KS_4K KH.50008.024 ML375M-AF2, 375G/P, 4K drive SATA 8MB LF+HF F/W:01.01A01 HDD WD 2.5"...
  • Page 264 8MB LF+HF F/W:2AR10001 HDD SEAGATE 2.5" 7200rpm 750GB 60002036 N750GB7.2KS ST9750420AS/9RT14G-500/Desaru, KH.75001.015 SEAGATE Generic code SATA 16MB LF+HF F/W:0001SDM5 Keyboard Keyboard ACER BW4T_A10B 60004864 BW4T_A10B BW4T Internal 14 Standard Black KB.I140A.264 DARFON NONE Y2010 Acer Legend Texture Test Compatible Components...
  • Page 265 Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. 10004786 RTL8411 Realtek RTL8411 EN NI.22400.059 REALTEK LED LCD LPL 14'' WXGA Glare 60003089 LG NLED14WXGAG LK.14008.009 LP140WH4-TLC1 LF 220nit 16ms LED LCD AUO 14" WXGA None 60003316 AUO...
  • Page 266 Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. Memory ELPIDA SO-DIMM DDRIII 60004668 SO4GBIII13 1600 4GB EBJ40UG8BBU0-GN-F KN.4GB09.005 ELPIDA LF+HF 512*8 38nm 60024207 Memory KINGSTON SO-DIMM KINGSTON-FAR SO2GBIII13 DDRIII 1333 2GB KN.2GB07.006 EAST ACR256X64D3S13C9G LF+HF 60024207 Memory KINGSTON SO-DIMM...
  • Page 267 Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. 10000981 MISC W7PR32X Microsoft OS Win7 Pro W7PR32X CD.W7P01.003 Microsoft OS Win7 Pro 10000981 MISC W7PR32XRU CD.W7P01.007 W7PR32XRU Microsoft OS Win7 Pro 10000981 MISC W7PR32XIN CD.W7P01.011 W7PR32XIN Microsoft OS Win7 Pro...
  • Page 268 Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. 10001018 HON 3rd WiFi 2x2 Foxconn 3rd WiFi 2x2 AGN+ BT4.0 NI.23600.102 AGN+ BT4.0 Atheros WB222 10001023 3rd WiFi 2x2 Liteon 3rd WiFi 2x2 AGN+ BT4.0 NI.23600.103 LITE-ON AGN+ BT4.0...
  • Page 269 CHAPTER Online Support Information...
  • Page 270 Introduction ......... 9-3...
  • Page 271: Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.

This manual is also suitable for:

Travelmate p243 series