Acer TravelMate P2 14 User Manual
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Acer TravelMate P2 14 User Manual

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USER'S MANUAL

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  • Page 1 USER’S MANUAL...
  • Page 2 Operating System version. Images provided herein are for reference only and may contain information or features that do not apply to your computer. Acer Group shall not be liable for technical or editorial errors or omissions contained in this manual.

  • Page 3: Table Of Contents

    Acer ProShield Plus Turning your computer off......6 Overview..........45 Taking care of your computer ..... 7 Setting up Acer ProShield Plus....45 Taking care of your AC adapter ....8 Cleaning and servicing........ 8 File Encryption / Decryption ...... 46 Guidelines for safe battery usage ....
  • Page 4 4 - Table of contents Troubleshooting........78 Protecting your computer......80 Choose an Internet Service Provider ..80 Troubleshooting tips........78 Network connections......... 82 Error messages......... 78 Surf the Net!..........83 Internet and online security Internet security software......84 First steps on the net ......80...
  • Page 5 • Where to find the power button, ports and connectors • Windows 11 interface overview • Tips and tricks for using the touchpad and keyboard • How to create recovery backups • Guidelines for connecting to a network and using Bluetooth • Information on using Acer’s bundled software...

  • Page 6: First Things First

    6 - First things first IRST THINGS FIR ST We would like to thank you for making this Acer notebook your choice for meeting your mobile computing needs. Your guides To help you use your Acer notebook, we have designed a set of...

  • Page 7: Taking Care Of Your Computer

    Taking care of your computer Your computer will serve you well if you take care of it. • Only use the adapter provided with your device, or an Acer- approved adapter to power your device. • Do not expose the computer to direct sunlight. Do not place it near sources of heat, such as a radiator.

  • Page 8: Taking Care Of Your Ac Adapter

    3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners. If your computer is dropped or visibly damaged, or does not work normally, please contact your nearest authorized Acer service center. Guidelines for safe battery usage Warning...
  • Page 9 • The charging port must be clean and free from debris and should only be used with Acer charging equipment. Use of a non-Acer battery or charging equipment can cause damage to the product and will void the warranty.
  • Page 10 • Device with removable battery: The battery should only be replaced with parts approved by Acer. Do not replace the battery with any parts other than approved ones. This notebook uses a Lithium-based battery. Do not use it in a humid, wet or corrosive environment.

  • Page 11: Internal Battery

    Please refer to www.acer.com for battery shipping documents. Internal battery • Do not attempt to replace a built-in rechargeable battery, battery replacement must be done by an Acer- authorized repair facility. • Recharge the battery by following the instruction included in the product documentation.

  • Page 12: Your Acer Notebook Tour

    12 - Your Acer notebook tour CER NOTEBOO K TO UR After setting up your computer as illustrated in the Setup Guide, let us show you around your new Acer computer. Screen view Icon Item Description Internal digital microphone for sound Microphone recording.

  • Page 13: Keyboard View

    Your Acer notebook tour - 13 Keyboard view Icon Item Description For entering data into your computer. Keyboard See "Using the keyboard" on page Speakers Deliver stereo audio output. Fingerprint Fingerprint reader for Windows Hello reader (optional) and security. Power button Turns the computer on and off.

  • Page 14: Left View

    • Delivers up to 3 A at 5 V DC for USB charging. • DC-in: requires power adapter or power source providing 65 W at 15 - 20 V. For optimal performance, please use a certified Acer power adapter or USB Power Delivery device.

  • Page 15: Right View

    Your Acer notebook tour - 15 Right view Icon Item Description SIM card slot Insert a nano SIM card into the slot. (optional) Connects to audio devices (e.g., Headset/ speakers, headphones) or a headset speaker jack with microphone. USB port Connects to USB devices.

  • Page 16: Front View

    16 - Your Acer notebook tour Front view Icon Item Description Accepts one Secure Digital MicroSD card (microSD) card. reader Only one card can operate at a time. Indicates the computer’s battery status. Charging: The light shows amber Battery indicator when the battery is charging.

  • Page 17: Base View

    Your Acer notebook tour - 17 Base view Icon Item Description Reduces dust accumulation, Acer Dust enabling the components to stay Defender cool, perform better and last longer. Allows the computer to stay cool. Ventilation and Do not cover or obstruct the cooling fan openings.

  • Page 18: Using The Keyboard

    18 - Using the keyboard SING THE KEY BOA R D The keyboard has full-sized keys, a numeric keypad, separate cursor, lock, Windows keys and hotkeys. Lock keys The keyboard has lock keys which you can use to turn keyboard functions on and off.
  • Page 19 Fn + Fn + delete Insert Turns Insert on or off. Switches fan mode between Silent, Normal and Performance. For more information on how to Fn + F achieve optimal cooling efficiency in different scenarios, please launch Acer Quick Access application.

  • Page 20: 20 - The Windows Os Desktop

    20 - The Windows OS Desktop O S D INDO WS E SK TO P 3 4 5 Item Description Changes the apps settings for your Settings computer. Provides the weather, news, stocks, and Widgets sports information. Launches apps, through Pinned, Start Recommended, or All apps.

  • Page 21: Tips And Hints For Using Windows

    Press the Windows key or select the Windows Start button > Settings > Windows Update. Select Advanced options to configure the settings. Where can I get more information? For more information please visit the following pages: support.microsoft.com/Windows • Windows 11 information: • Support FAQs: support.acer.com...

  • Page 22: Using The Precision Touchpad

    22 - Using the Precision Touchpad S ING T HE RECISION O U CH PA D The touchpad controls the arrow (or 'cursor') on the screen. As you slide your finger across the touchpad, the cursor will follow this movement. The Precision Touchpad (PTP) is designed to provide a more uniform, smooth, and accurate touchpad experience.
  • Page 23 Using the Precision Touchpad - 23 Three-finger press Lightly tap the touchpad with three fingers to open the Search Windows. Three-finger swipe Swipe across the touchpad with three fingers. • Swipe up to open Task View. Move the cursor over a window and tap the touchpad to select that window, or swipe downwards to exit Task View.

  • Page 24: Changing Touchpad Settings

    24 - Using the Precision Touchpad Changing touchpad settings To change the touchpad settings to suit your personal requirements, please do the following. 1. In the icon tray in the lower right-hand corner of the screen, select the Network, Sound and Battery icon to open the Quick settings pane.

  • Page 25: Recovery

    This section describes the recovery tools available on your computer. Acer provides Acer ControlCenter, which allows you to reset your PC, refresh your PC, backup files/data or create a factory default backup. If you cannot access Acer ControlCenter, click Settings in the Start menu, select System and then click Recovery.
  • Page 26 26 - Recovery 3. Click Set up syncing for OneDrive folder syncing to continue. 4. Make sure the folders that you want to back up are selected and click Start back up to continue.
  • Page 27 Recovery - 27 5. You can select View sync progress to watch files sync until it completes. 6. To open the OneDrive folder, double click OneDrive icon in the notification area.

  • Page 28: Creating A Factory Default Backup

    28 - Recovery Creating a factory default backup Recovery Drive allows you to quickly and easily back up your operating system, installed apps and data. 1. From Start, select Windows Tools in all apps list then Recovery Drive. 2. Select Yes to open the Recovery Drive window. 3.
  • Page 29 Recovery - 29 4. Plug in the USB drive and wait for the PC to detect the USB drive then click Next. 5. Everything on the drive will be deleted. Click Create to continue. 6. You will be shown the backup progress on the screen.

  • Page 30: Backing Up Your Wireless And Lan Drivers

    30 - Recovery 7. Follow the process until it completes. 8. Unplug the USB drive and label it clearly. Important Write a unique, descriptive label on the backup, such as 'Windows Recovery Backup'. Make sure you keep the backup in a safe place that you will remember.
  • Page 31 Recovery - 31 3. Click Reset PC to Choose an option.
  • Page 32 32 - Recovery 4. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. 5. Choose from the two options - Cloud download or Local reinstall to reinstall Windows. (Ensure you are connected to the internet when using Cloud download.) 6.
  • Page 33 Recovery - 33 7. Choose your settings options and follow the instructions on screen. Click Confirm then Next to continue. Important If you have apps installed on your PC, they will be removed. 8. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files.

  • Page 34: Reset This Pc And Remove Everything

    34 - Recovery 12.When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files. Reset this PC and remove everything 1. From Start, select Control Center in all apps list then Recovery Management.
  • Page 35 Recovery - 35 4. Select Remove everything to reset your PC back to its factory default. 5. Choose from the two options - Cloud download or Local reinstall to reinstall Windows. (Ensure you are connected to the internet when using Cloud download.) 6.
  • Page 36 36 - Recovery 7. Choose your settings options and follow the instructions on screen. Click Confirm then Next to continue. 8. Click Reset to continue. 9. You will be shown the reset progress on the screen. The screen will turn off during the reset process. 10.The screen will turn back on when it is installing Windows.

  • Page 37: Using A Bluetooth Connection

    Using a Bluetooth connection - 37 S IN G A LUETOOTH C ON N EC TIO N Bluetooth is a technology enabling you to transfer data wirelessly over short distances between many different types of devices. Bluetooth- enabled devices include computers, cell phones, tablets, wireless headsets, and keyboards.
  • Page 38 38 - Using a Bluetooth connection 4. Select the device you wish to pair from the list of discovered devices. 5. After pairing, if there is a code displaying on the screen, enter that code on the device to proceed the connection. Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN.

  • Page 39: Connecting To The Internet

    Acer computers feature a Flight mode hotkey that turns the network connection on or off. You can use the network management options to turn your wireless network on/off or control what is shared over the network.
  • Page 40 40 - Connecting to the Internet To connect to a wireless network, please follow the steps below. 1. Ensure you have a wireless router/access point and current internet connection through the ISP of your choice. Make a note of the wireless network’s name and password (if necessary).
  • Page 41 Connecting to the Internet - 41 4. You will see a list of available wireless networks. Select the one you wish to use. 5. Once you select a wireless network, select Connect.

  • Page 42: Connecting With A Cable

    42 - Connecting to the Internet 6. If required, enter the network’s password. Connecting with a cable Built-in network feature If your computer has a network port, plug one end of a network cable into the network port on your computer, and the other end into a port on your router (refer to the image below.) Then, you'll be ready to get online.

  • Page 43: Bluelight Shield

    Bluelight Shield - 43 LUELI GHT HIELD The Bluelight Shield can be enabled to reduce blue-light emissions from the screen to protect your eyes. To configure the Bluelight Shield, search for ’Quick Access’ in the Start Menu. From here you can toggle Bluelight Shield on or off, and you can choose from four different modes to fit your needs: No.
  • Page 44 Keeping your computer and data safe... In this section you will find: • How to secure your computer • Setting passwords • What you need to prepare when you’re traveling • How to get the most out of your battery...

  • Page 45: Acer Proshield Plus

    • USB Device Filter • Alert and Security Report Setting up Acer ProShield Plus The first time you run Acer ProShield Plus, you will be required to set up Windows Hello that allows you to set up the parameters for Acer ProShield Plus.

  • Page 46: File Encryption / Decryption

    It is advisable to use a combination of letters and numbers. Once the configuration is complete, you can use either of the following authentications to access the Acer ProShield Plus and decrypt encrypted files. • Face •...

  • Page 47: File Shredder

    Acer ProShield Plus - 47 File Shredder Here you can select files to be completely removed from the hard disk. The File Shredder overwrites the data to make recovering the data impossible. Warning Make sure you select only the information you want to shred. Once you have shredded a file or folder, it is impossible to recover the data.
  • Page 48 48 - Acer ProShield Plus In the PSD window, select the edit button to open the Create a Personal Secure Drive (PSD) page, then set the Location and Capacity. Click Create to exit. Click the toggle button to Open or Close the PSD.

  • Page 49: Application Guard

    Acer ProShield Plus - 49 Use the edit button to reset the Location and Capacity of the PSD. Application Guard Here you can set applications you want to protect. After setting, it will require Windows Hello authentication to access the application.

  • Page 50: Browser Guard

    50 - Acer ProShield Plus Browser Guard The Browser Guard allows you to protect bookmarks, ID and passwords in Microsoft Edge, Google Chrome, and Mozilla Firefox browsers. In the Browser Guard window, you can select the browsers you want to protect. After setting, it will require Windows Hello authentication to access the application.

  • Page 51: Usb Device Filter

    Acer ProShield Plus - 51 USB Device Filter Here you can set specific USB devices to deny access or read-only.

  • Page 52: Alert

    52 - Acer ProShield Plus Alert Here you can set the alert for each module On or Off to record invalid access. This feature can also send email notification while events trigger alerts.

  • Page 53: Security Report

    The module detects an intruder by sending an email alert, capturing an intruder via the camera, and saving the record in the Security Report. Scan this QR Code to watch our video tutorial for Acer Proshield Plus.

  • Page 54: Securing Your Computer

    54 - Securing your computer E CURIN G YOU R CO MP UT ER Your computer is a valuable investment that you need to take care of. Learn how to protect and take care of your computer. Security features include hardware and software locks — a security notch and passwords.

  • Page 55: Entering Passwords

    Securing your computer - 55 Entering passwords When a password is set, a password prompt appears in the center of the display screen. • When the Supervisor Password is set, a prompt appears when you enter the BIOS utility. • Type the Supervisor Password and press Enter to access the BIOS utility.

  • Page 56: Fingerprint Reader

    In addition to using an account password or PIN to sign in to Windows apps and services, you can also use the fingerprint reader to sign-in and unlock your Acer notebook. In order to use the fingerprint reader, you must first configure the fingerprint reader to recognize your fingerprint to confirm your identity.
  • Page 57 Fingerprint Reader - 57 2. In the Windows Hello setup window, select Get started to begin the fingerprint configuration. 3. Enter your PIN to confirm your identity.
  • Page 58 58 - Fingerprint Reader 4. When the Windows Hello setup window appears, follow the onscreen directions. Press and hold your finger on the fingerprint sensor and then lift. Repeat this step until the fingerprint configuration is complete.
  • Page 59 Fingerprint Reader - 59 5. Once the fingerprint configuration is complete, you will be able to sign in or unlock your computer by placing your fingerprint on the fingerprint reader. You may select Add another finger to add another fingerprint to unlock the computer. Note If the notebook has multiple accounts, you can set up access separately and automatically switch between accounts.

  • Page 60: Bios Utility

    60 - BIOS utility BI OS UTILIT Y The BIOS utility is a hardware configuration program built into your computer's BIOS. Your computer is already properly configured and optimized, and you do not normally need to run this utility. However, if you encounter configuration problems, you may need to run it.

  • Page 61: Power Management

    Power management - 61 OWER MANAGE ME NT This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, mouse, hard disk, peripherals connected to the computer, and video memory. If no activity is detected for a period of time, the computer stops some or all of these devices in order to conserve energy.
  • Page 62 62 - Power management 3. Select Change settings that are currently unavailable. 4. Scroll down and disable Turn on fast start-up. 5. Select Save changes.

  • Page 63: Battery Pack

    Battery pack - 63 ATTERY PAC K The computer uses an embedded Lithium battery that gives you long use between charges. Battery characteristics The battery is recharged whenever you connect the computer to the AC adapter. Your computer supports charge-in-use, enabling you to recharge the battery while you continue to operate the computer.

  • Page 64: Optimizing Battery Life

    64 - Battery pack Use this conditioning process for all new batteries, or if a battery hasn't been used for a long time. Warning Do not expose battery packs to temperatures below 0° C (32° F) or above 45° C (113° F). Extreme temperatures may adversely affect the battery pack.

  • Page 65: Checking The Battery Level

    Battery pack - 65 Checking the battery level The power meter indicates the current battery level. Rest the cursor over the battery/power icon on the taskbar to see the battery's present charge level. Battery-low warning When using battery power pay attention to the power meter. Important Connect the AC adapter as soon as possible after the battery-low warning appears.

  • Page 66: Traveling With Your Computer

    66 - Traveling with your computer R AV EL ING WITH Y OUR C O MPU TER This section gives you tips and hints to consider when moving around or traveling with your computer. Disconnecting from the desktop Follow these steps to disconnect your computer from external accessories: 1.

  • Page 67: What To Bring

    Traveling with your computer - 67 What to bring When you are just moving within short distances, you probably do not need to bring anything with you other than your computer. If your battery is not fully charged, you may want to bring the AC adapter with you to plug in your computer.
  • Page 68 Ports and connectors... In this section you will find: • Information on the ports and connectors fitted to your computer...

  • Page 69: Universal Serial Bus (Usb)

    (High-speed USB) and USB 3.2 Gen 1/Gen 2 (SuperSpeed USB). USB 2.0 ports on Acer computers have a black tongue in the port, while USB 3.2 Gen 1/Gen 2 ports have a blue tongue. For best performance, USB 3.2 Gen 1/Gen 2 devices should always be plugged into USB 3.2 Gen 1/Gen 2 ports.

  • Page 70: 70 - Thunderbolt 4 Port

    70 - Thunderbolt 4 port HUNDERBOLT PO R T A Thunderbolt 4 port allows you to easily connect devices with a Type-C connector to your computer, such as additional storage (e.g. an external drive), displays, or any other compatible device. Up to six devices, including displays, can be connected in series to a single Thunderbolt port.

  • Page 71: Microsd Card Reader

    MicroSD card reader - 71 ICRO C ARD R EA D ER MicroSD (Secure Digital) cards are used in a wide selection of digital cameras, tablets, media players and cellular phones. Inserting an microSD card 1. Align the card so that the connector points towards the port, with the connectors facing down.

  • Page 72: 72 - Video And Audio Connectors

    72 - Video and audio connectors I DEO A ND A UDIO CON N EC TO R S Add an external monitor to your computer via a video port. The type of port available depends on your computer’s configuration. Connecting a monitor 1.

  • Page 73: Hdmi

    HDMI - 73 HD M I HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video monitor, such as a digital television (DTV) with a single cable.
  • Page 74 Got a question? In this section you will find: • Frequently asked questions • Troubleshooting information • How to protect yourself while online • Where to find Acer service center contact information...

  • Page 75: Frequently Asked Questions

    Frequently asked questions - 75 R EQUENTLY ASKED QU ES TIO NS The following is a list of possible situations that may arise during the use of your computer. Easy solutions are provided for each one. I turned on the power, but the computer does not start or boot up. Check if power is being supplied to the computer (if your computer has a power indicator, it will be off);...
  • Page 76 76 - Frequently asked questions icon in the taskbar. If it is crossed-out, click the icon and drag the slider to the right to increase the volume. • The volume level may be too low. Check the volume from the volume control (speaker) icon in the taskbar.

  • Page 77: Requesting Service

    Frequently asked questions - 77 Note To access the BIOS utility, press F2 when you see the Acer logo during boot see Restoring your computer on page For more information, Requesting service International Travelers Warranty (ITW) Your computer is backed by an International Travelers Warranty (ITW) that gives you security and peace of mind when traveling.

  • Page 78: Troubleshooting

    Fr e qu e n tl y a s k ed qu e s ti on s 78 - Frequently asked questions Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer.
  • Page 79 Frequently asked questions - 79 Error messages Corrective action Contact your dealer or an authorized service I/O parity error center. Keyboard error or no Contact your dealer or an authorized service keyboard connected center. Keyboard interface Contact your dealer or an authorized service error center.

  • Page 80: Internet And Online Security

    80 - Internet and online security NTE RNET AND ONLINE SE CU R ITY First steps on the net Protecting your computer It is vital to protect your computer from viruses and attacks over the internet (see Internet security software on page 84).
  • Page 81 Internet and online security - 81 internet as the connection speed is low and connection time is typically charged per hour. DSL (e.g. ADSL) DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs over the phone line. As DSL and phone do not use the same frequencies, you can use your telephone at the same time you are connected to the internet (this requires a ‘micro-filter’...

  • Page 82: Network Connections

    82 - Internet and online security Network connections A LAN (Local Area Network) is a group of computers (for example, within an office building or home) that share a common communications line and resources. When you set up a network, you can share files, peripheral devices (such as a printer) and an internet connection.

  • Page 83: Surf The Net

    Acer is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.acer.com is your portal to a world of online activities and services: visit us regularly for the latest information and downloads!

  • Page 84: Internet Security Software

    84 - Internet and online security Internet security software To help you stay ahead of cybercriminals, Acer has partnered with Norton to offer you security for all your devices. Select Acer computers include protection by Norton Security Norton Security is pre-installed on select Acer computers, protecting your identity and financial data from viruses, spyware, malware and other online threats.
  • Page 85 Internet and online security - 85 Don't be fooled if someone calls your phone A tech support scam is a form of online fraud where people call you on the phone saying they're Technical Support from a trusted company like Norton or Microsoft and that you have a virus. The main motive behind these scams is to extort money from the victim.
  • Page 86 86 - Internet and online security Botnets A botnet is a string of infected, connected computers coordinated together to perform a task. Botnets gain access to your machine through some piece of malicious coding. Once the software is downloaded, the botnet will now contact its master computer and let it know that everything is ready to go.
  • Page 87 Internet and online security - 87 between these transmissions. They then set up tools programmed to "listen in" on transmissions, intercept data that is specifically targeted as valuable, and capture the data, such as your login credentials and passwords. Use a virtual private network (VPN) to ensure your privacy and anonymity are protected when you use public Wi-Fi.
  • Page 88 88 - Internet and online security However, do not blame every computer problem on a virus! If you suspect your computer is infected, the first thing to do is update, if you have not already done so, and run your antivirus and anti-spyware software.

This manual is also suitable for:

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