NOTE: NOTE: For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product. NOTE:...
NOTE: NOTE: System BIOS upgrades or downgrades, if not performed by an Acer Service Center or authorized Service Partner, are at own risk. To update Drivers: Run Windows Update in order to get the latest drivers from Acer:...
Disassembly Procedures Safety Guidelines This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal.
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WEEE Annex VII Component These components are classified as requiring selective treatment: Battery pack SSD modules WLAN module DIMM modules RTC battery USB board Card Reader board Mainboard Touchpad module LCD panel ...
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Pre-disassembly Instructions Do the following prior to starting any maintenance procedures: 1. Place the system on a stable work surface. 2. Remove the AC adapter from the DC-in jack (A) or the power adapter from the USB Type-C port (B) as shown in Figure 1-1.
Base Cover Removal 1. Remove thirteen (13) screws from the base cover (Figure 1-3). Figure 1-3. Base Cover Removal 2. Carefully pry up the base cover starting from the upper side to release the latches. Then continue to release the remaining latches on the left and right sides (Figure 1-4).
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3. Release the remaining latches on the bottom side. Then grasp and remove the base cover from the system (Figure 1-5). Figure 1-5. Base Cover Removal Disassembly Procedures...
Battery Pack Removal Prerequisite: Base Cover Removal 1. Detach the mylar (A) as shown in Figure 1-6. Figure 1-6. Battery Pack Removal 2. Detach the tape (B) securing the battery cable connection (Figure 1-7). Figure 1-7. Battery Pack Removal Disassembly Procedures...
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3. Disconnect the battery cable from the mainboard connector (C) (Figure 1-8). Figure 1-8. Battery Pack Removal 4. Lift to release the battery pack (D) from the guide pin (E) and compartment studs (highlighted with the green lines) (Figure 1-9). Then remove the battery pack. WEEE Annex VII Component: Battery Pack Figure 1-9.
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5. Detach another mylar (F) securing the battery cable in place (Figure 1-10). Figure 1-10. Battery Pack Removal IMPORTANT: Follow local regulations for battery disposal. 1-10 Disassembly Procedures...
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SSD Modules Removal Prerequisite: Battery Pack Removal 1. Find the SSD modules (A) on the top assembly (Figure 1-11). Figure 1-11. SSD Modules Location 2. Remove one (1) screw securing the SSD module (Figure 1-12). Figure 1-12. SSD Module Removal Disassembly Procedures 1-11...
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3. Disconnect the SSD module from the mainboard connector (B) (Figure 1-13). Then remove the SSD module. Figure 1-13. SSD Module Removal 4. Repeat steps 2~3 to remove another SSD module. 5. By holding the upper edge of the copper foil with mylar (C), unfold and detach it from the SSD module as shown in Figure 1-14 Figure 1-15...
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Figure 1-15. SSD Module Removal 6. Detach the SSD module from the adhesive graphite strip (marked with yellow dashed line) as shown in Figure 1-16. WEEE Annex VII Component: SSD Modules Figure 1-16. SSD Module Removal 7. Repeat steps 5~6 to remove the copper foil with mylar from another SSD module. Disassembly Procedures 1-13...
WLAN Module Removal Prerequisite: Battery Pack Removal 1. Find the WLAN module (A) on the top assembly (Figure 1-17). Figure 1-17. WLAN Module Location 2. Disconnect the WLAN antennas cables from the WLAN module connectors (B) (Figure 1-18). 3. Remove one (1) screw securing the WLAN module in place (Figure 1-18).
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4. Disconnect the WLAN module from the mainboard connector (C) (Figure 1-19). Then remove the WLAN module. WEEE Annex VII Component: WLAN Module Figure 1-19. WLAN Module Removal Disassembly Procedures 1-15...
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3. Disconnect the DIMM module (C) from the mainboard connector (D) (Figure 1-22). Then remove the DIMM module. Figure 1-22. DIMM Module Removal 4. Repeat steps 2~3 to remove another DIMM module. 5. Detach the tabs (E) of the composite foil with thermal pad from the DIMM module as shown in Figure 1-23.
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6. Peel off the composite foil with thermal pad (F) from the DIMM module (Figure 1-24). Figure 1-24. DIMM Module Removal 7. Detach the DIMM module from the adhesive graphite strip (marked with yellow dashed line) as shown in Figure 1-25.
LCD Module Removal Prerequisite: Battery Pack Removal 1. Disconnect the LCD cable from the mainboard connector (A). Then unroute the cable from the cable guides as shown in Figure 1-26. Figure 1-26. LCD Module Removal 2. Open the LCD module to 90°. Then remove six (6) screws securing the LCD hinges (Figure 1-27).
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3. Remove the LCD module (B) away from the top assembly (Figure 1-28). CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. Figure 1-28. LCD Module Removal 1-20 Disassembly Procedures...
RTC Battery Removal Prerequisite: Battery Pack Removal 1. Disconnect the card reader board FFC from the mainboard connector (A) (Figure 1-29). Figure 1-29. RTC Battery Removal CAUTION: Card reader board FFC (Flexible Flat Circuit) can be damaged if removed while the mainboard connector is locked. Disassembly Procedures 1-21...
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2. Disconnect the RTC battery cable from the mainboard connector (B) (Figure 1-30). 3. Using plastic tweezers, carefully pry to detach the adhesive tape underneath the RTC battery (C) (Figure 1-30). Then remove the RTC battery. WEEE Annex VII Component: RTC Battery Figure 1-30.
USB Board Removal Prerequisite: Battery Pack Removal 1. Remove three (3) screws securing the USB board and left IO bracket (Figure 1-31). Figure 1-31. USB Board Removal 2. Lift the left IO bracket (A) to release it from the guide pins (B) (Figure 1-32).
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3. Disconnect the USB board FFC from the USB board connector (C) (Figure 1-33). Figure 1-33. USB Board Removal CAUTION: USB board FFC (Flexible Flat Circuit) can be damaged if removed while the USB board connector is locked. 4. Release the USB board (D) from the I/O port slots and guide pins (E) on the top assembly (Figure 1-34).
Card Reader Board Removal Prerequisite: SSD Modules Removal 1. Detach the sponge (A) from the card reader board (Figure 1-35). 2. Disconnect the card reader board FFC (B) from the card reader board and mainboard connectors (Figure 1-35). Then remove the FFC. Figure 1-35.
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3. Remove three (3) screws securing the card reader board (Figure 1-36). Figure 1-36. Card Reader Board Removal 4. Release the card reader board (C) from the card reader slot and guide pins (D) (Figure 1-37). Then remove the card reader board. WEEE Annex VII Component: Card Reader Board Figure 1-37.
Mainboard Removal Prerequisite: Ensure that the SSD Modules, WLAN Module, DIMM Modules, Thermal Module, and LCD Module have been disassembled prior removing the mainboard. 1. Remove two (2) screws (A) securing the left IO bracket (Figure 1-38). Figure 1-38. Mainboard Removal 2.
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3. Disconnect the USB board FFC from the USB board connector (D) (Figure 1-40). 4. Disconnect the right speaker cable from the mainboard connector (E) (Figure 1-40). 5. Disconnect the keyboard FPC from the mainboard connector (F) (Figure 1-40). 6. Disconnect the touchpad FFC from the mainboard connector (G) (Figure 1-40).
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10. Pry to detach the adhesive tape underneath the RTC battery (K) (Figure 1-41). 11. Remove one (1) screw (L) securing the right IO bracket. Then remove another two (2) screws (M) securing the mainboard (Figure 1-41). Figure 1-41. Mainboard Removal 12.
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13. Release the mainboard (P) from the I/O ports slots and guide pins (Q) on the top assembly (Figure 1-43). Then remove the mainboard. WEEE Annex VII Component: Mainboard Figure 1-43. Mainboard Removal 14. Flip the mainboard. Then detach the tape (R) securing the USB board FFC connection (Figure 1-44).
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15. Disconnect the other end of the USB board FFC from the mainboard connector (S) (Figure 1-45). Remove the FFC. Figure 1-45. Mainboard Removal CAUTION: USB board FFC (Flexible Flat Circuit) can be damaged if removed while the mainboard connector is locked. Figure 1-46.
Touchpad Module Removal Prerequisite: Mainboard Removal 1. Lift the keyboard FPC. Then detach the mylar (A) securing the touchpad FFC connection (Figure 1-47). Figure 1-47. Touchpad Module Removal 2. Disconnect the touchpad FFC from the touchpad module connector (B) (Figure 1-48).
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CAUTION: Touchpad FFC (Flexible Flat Circuit) can be damaged if removed while the touchpad module connector is locked. 3. Slightly detach and lift the mylar. Then detach the conductive tape (C) from the touchpad module and top assembly (Figure 1-49). Figure 1-49.
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5. Using the screwdriver, push the guide pins (D) firmly to release it from the top assembly (Figure 1-51). 6. Slide the touchpad module (E) slightly to disengage it from the bottom latches (F), and then remove the touchpad module from the top assembly (Figure 1-51).
LCD Bezel Removal Prerequisite: LCD Module Removal 1. Pry the LCD bezel from the upper side to release the latches (Figure 1-52). Figure 1-52. LCD Bezel Removal 2. Pry the LCD bezel from the right side to release the latches (Figure 1-53).
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3. Continue prying along the left side of the bezel (Figure 1-54). Figure 1-54. LCD Bezel Removal 4. Continue prying along the bottom side of the bezel until all the latches have been released (Figure 1-55). Then lift and remove the bezel from LCD module. Figure 1-55.
LCD Panel Removal Prerequisite: LCD Bezel Removal 1. Unroute and release the LCD cable from the LCD hinge and the cable guides on the LCD cover as shown in Figure 1-56. Figure 1-56. LCD Panel Removal Disassembly Procedures 1-37...
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2. Pry slightly to access the double-sided mounting tape (B) underneath the LCD panel (C). Then pull to detach the double-sided mounting tape. Repeat the same procedure to remove the double-sided mounting tape on another side of the LCD panel (Figure 1-57).
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4. Lift the latch (E) securing the LCD cable (Figure 1-59). Figure 1-59. LCD Panel Removal 5. Disconnect the LCD cable from the LCD panel connector (F) (Figure 1-60). Then remove the LCD panel. Figure 1-60. LCD Panel Removal Disassembly Procedures 1-39...
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Top Assembly Removal (Keyboard Removal) Prerequisite: Ensure that the Smart Card Holder, Left Speaker, Card Reader Board, DC-IN Cable, Right Speaker, and Touchpad Module have been disassembled prior removing the top assembly. NOTE: NOTE: The keyboard is included as part of the top assembly and can not be disassembled. In the event that the keyboard can no longer be used, replace the entire top assembly.
BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Troubleshooting when a problem arises.
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NOTE: NOTE: Parameter values can be changed if enclosed in square brackets open the DIMM door open the DIMM door[ ]. Navigation keys appear at the bottom of the screen. Read parameter help carefully when making changes to parameter values. Parameter help is found in the Item Specific Help area of the screen.
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SK Hynix (DDR5) Memory 1 Size: 16384 MB Enter Sub Menu Memory 1 Speed: 5200 MHz Move Item Copyright (C) Acer Inc. Figure 1-62. BIOS Information Table 1-1 describes the parameters shown in Figure 1-62. Table 1-1. BIOS Information Parameter...
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Table 1-1. BIOS Information (Continued) Parameter Description Total Memory Total memory installed Memory Vendor Manufacturer of the installed memory Memory Size Size of the installed memory Memory Speed Configured speed of the installed memory Memory Voltage Voltage of the installed memory Serial Number Serial number of the unit Asset Tag Number...
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Function Key Wake on USB while lid closed: D2D Recovery: Fast Boot: Display Language: English Enter Sub Menu Move Item Copyright (C) Acer Inc. Figure 1-63. BIOS Main Battery100% Setup Defaults[F9] Exit[F10] TUE 28 Nov. 2023 TravelMate P216-51-G2 02:52 BIOS Version: V1.00...
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Table 1-2 describes the parameters shown in Figure 1-63 Figure 1-64. Table 1-2. BIOS Main Parameter Description Format/Option System Time BIOS system time in 24-hour format Format: HH:MM:SS (hour:minute:second) System Date BIOS system date Format MM/DD/YYYY (month/day/year) Network Boot Option to boot system from LAN (local Option: Enabled or Disabled area network) F12 Boot Menu...
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BIOS Update Lock BIOS Version: Unsupporteed Rollback BIOS Version: Enter Sub Menu Export BIOS Settings to USB Storage Move Item Copyright (C) Acer Inc. Figure 1-65. BIOS Advanced Table 1-3 describes the parameters shown in Figure 1-65. Table 1-3. BIOS Advanced...
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Table 1-3. BIOS Advanced (Continued) Parameter Description Option BIOS Update Option to update BIOS via USB storage Lock BIOS Option to enable/disable the Lock BIOS Version Enabled or Disabled Version function. If the setting is set to Enabled, the system cannot update/rollback the BIOS, and the BIOS version is fixed.
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Select an UEFI file as trusted for executing: [Enter] Restore Secure Boot to Factory Default: [Enter] Enter Sub Menu Move Item Copyright (C) Acer Inc. Figure 1-66. BIOS Security Table 1-4 describes the parameters shown in Figure 1-66. Table 1-4. BIOS Security...
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Table 1-4. BIOS Security (Continued) Parameter Description Option Password on Boot Shows if password is required during system Disabled or boot Enabled CAUTION: If Password-on-Boot authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure.
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Table 1-4. BIOS Security (Continued) Parameter Description Option Absolute Persistence Indicate the Absolute Persistence Module state. Disabled, Module Enabled, or Enabled: Default Option. The Persistence Permanently interface is enabled. Persistence may now be Disabled activated or deactivated. Disabled: The Persistence interface is ...
Setting a Password Perform the following to set the password: 1. Use the and keys to highlight the Set User Password or Set Supervisor Password parameter and press Enter . The dialog box appears. 2. Enter a new password in the Enter New Password field. Passwords are not case sensitive and the length must not exceed 12 alphanumeric characters (A-Z, a-z, 0-9).
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3. Select ”SAVE” and press Enter . The Setup Notice dialog box appears. Setup Notice Changes have been saved after press “Save and Exit” [ Ok ] Figure 1-69. Setup Notice NOTE: NOTE: Password on Boot must be set to Enabled to activate password feature. 4.
Changing a Password Perform the following: 1. Use the and keys to highlight Change User Password or Change Supervisor Password and press Enter . The dialog box appears. 2. Enter the current password in the Enter current password field and press Enter . 3.
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4. Select ”SAVE” and press Enter . If passwords match, the Setup Notice dialog box appears. Setup Notice Changes have been saved after press “Save and Exit” [ Ok ] Figure 1-73. Setup Notice NOTE: If passwords do not match, the Setup Warning dialog box appears. Retype passwords.
Removing a Password 1. Use the and keys to highlight Set User Password or Set Supervisor Password and press Enter . The dialog box appears. 2. Enter the current password in the Enter Old password field and press Enter . Set User Password: Enter Old password [ CLEAN ]...
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5. Press F10 and select ”SAVE & EXIT”. Then press Enter to save changes and exit BIOS Setup Utility . Please choose the saving process before you exit [ SAVE & EXIT ] [ EXIT WITHOUT SAVING ] [ CANCEL ] Move Item Select Cancel...
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Secure Boot: Advanced Boot priority order: Security 1. Windows Boot Manager Boot Exit Enter Sub Menu Move Item Copyright (C) Acer Inc. Figure 1-80. BIOS Boot Table 1-5 describes the parameters in Figure 1-80. Table 1-5. BIOS Boot Parameter Description Boot Mode Set the system Boot Mode.
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Load Factory Setup Defaults Security Save Settings to User Setup Defaults Boot Load User Setup Defaults Exit Enter Sub Menu Move Item Copyright (C) Acer Inc. Figure 1-81. BIOS Exit Table 1-6 describes the parameters in Figure 1-81. Table 1-6. BIOS Exit Parameter...
Touch Pad Failure Internal Speaker Failure Audio and Card Reader Failure Other Functions Failure Intermittent Problems Undetermined Problems 4. If the Issue is still not resolved, please contact Acer local service. NOTE: NOTE: Do not replace non-defective FRU parts. Troubleshooting 1-61...
5. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to the failure point. 6. Remove any recently installed software. 7. If the Issue is still not resolved, please contact Acer local service. 1-62 Troubleshooting...
No Display Issues If the Display does not work, perform the following: Start Replace Goto no Power LCD module LCD panel/ Power on ? trouble shooting step LCD cable Ext. DDR RAM Connect module well it well connected? Replace Ext. DDR RAM Ext.DDR RAM module OK? module...
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9. Reseat the memory modules. Disassembly Procedures 10. Remove the drives (refer to 11. If the Issue is still not resolved, please contact Acer local service. Abnormal Video If the video appears abnormal, perform the following: 1. Boot the computer.
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LCD Picture Failure If the LCD fails, perform the following: Start Swap Check LCD module? LCD cable /LCD panel Check MB Reassemble LCD connector Re-plug LCD cable and cable ? Swap M/B Figure 1-84. LCD Failure Troubleshooting 1-65...
Touch Pad Failure If the touch pad fails, perform the following: Start Re-assemble the Check M/B T/P FFC T/P FFC to M/B Swap/Reassemble the Check TouchPad T/P board or T/P FFC Swap M/B Figure 1-86. Touch Pad Failure Troubleshooting 1-67...
4. Remove any recently installed hardware or software. 5. Restore system and file settings from a known good date using System Restore. 6. Reinstall the operating system. 7. If the issue is still not resolved, please contact Acer local service. 1-68 Troubleshooting...
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Audio and Card Reader Failure If the audio and card reader fail, perform the following: Start Re-assemble the Check Audio and Card Audio and Card reader to M/B cable reader to M/B to M/B cable Check Audio Swap Audio and and Card Card reader cable reader...
Other Functions Failure 1. Check if the drives are functioning correctly. 2. Check if the external modules are functioning correctly. 3. Change the mainboard to check if current one is defective. 1-70 Troubleshooting...
(Refer to 1. Remove power from the computer. 2. Visually check components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices ...
FRU List This list is for reference only, please contact Acer local service to order the correct replacement part and availability. Table 1-10. FRU List Category Pictures Description Adapter LITE-ON PA-1650-58AD 65W Type C Brick 5V/3A_9V/3A_12V/3A_15V/3A_20V_3.25A Black Meet CoC-Tier2 & IEC 62368...
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Table 1-10. FRU List (Continued) Category Pictures Description BOARD IO FOR LTE BOARD BOARD SMARTCARD BOARD LED W/ HALL SENSOR CABLE DC-IN 65W CABLE CARDREADER CABLE IO BOARD CABLE CABLE IO BOARD TO FINGERPRINT MODULE CABLE IO BOARD FOR LTE CABLE TOUCHPAD 1-76 FRU List...
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Table 1-10. FRU List (Continued) Category Pictures Description CABLE FFC IO BOARD FOR LTE_P SENSOR CABLE BATTERY CABLE HDD CABLE CABLE LCD CABLE LCD IR Camera CHICONY HD Camera C7FMH12 GC1009 RTS5855 1L3B059G1(BG) SPG18P4HM4H-1 TNR Camera Tech-Front HD Camera YHVC-1 CAMERA OV9734 SPCA2112N 1L3B059F1(BG) SPG18P4HM4H-1 TNR...
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Table 1-10. FRU List (Continued) Category Pictures Description KEYBOARD ASSY WIFI W/UPPER CASE COPILOT NBL Keyboard VP05T_B40B 100KS Hungarian NK.I1513.3DJ/NK.I151S.1AS KEYBOARD ASSY WIFI W/UPPER CASE COPILOT NBL Keyboard VP05T_B40B 99KS Persian NK.I1513.3D4/NK.I151S.1AC KEYBOARD ASSY WIFI W/UPPER CASE COPILOT NBL Keyboard VP05T_B40B 100KS Italian NK.I1513.3DK/NK.I151S.1AT KEYBOARD ASSY WIFI W/UPPER CASE COPILOT NBL Keyboard VP05T_B40B 103KS...
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Table 1-10. FRU List (Continued) Category Pictures Description KEYBOARD ASSY WIFI W/UPPER CASE COPILOT NBL Keyboard VP05T_B40B 100KS Turkish NK.I1513.3DT/NK.I151S.1B1 KEYBOARD ASSY WIFI W/UPPER CASE COPILOT NBL Keyboard VP05T_B40B 99KS Traditional Chinese NK.I1513.3CZ/NK.I151S.1A7 KEYBOARD ASSY WIFI W/UPPER CASE KB ASSEMBLY COPILOT NBL Keyboard VP05T_B40B 99KS US International NK.I1513.3D6/NK.I151S.1AE...
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Table 1-10. FRU List (Continued) Category Pictures Description LCD COVER LCD COVER LCD COVER LOWER CASE LOWER CASE UMA Mainboard TMP216-51-G2 Intel C3100U UMA RTK 8111K dTPM Mainboard TMP216-51-G2 Intel C7150U UMA RTK 8111K dTPM Mainboard TMP216-51-G2 Intel C5120U MAINBOARD UMA RTK 8111K dTPM_LTE Mainboard TMP216-51-G2 Intel C7150UE UMA Intel WI219LM dTPM_vProE...
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Table 1-10. FRU List (Continued) Category Pictures Description HINGE L HINGE R BRACKET IO R METAL BRACKET IO BOARD PRIMETEK PRIMETEK Sim Card Ejector with Packing HOLDER PLASTICS HOLDER BATTERY SUPPORT POWER CORD 1M 125V JAP BLACK POWER CORD 1M 125V ARG BLACK POWER CORD 1M 125V AUS BLACK POWER CORD 1M 125V BRAZIL BLACK POWER CORD 1M 125V CHINA BLACK...
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Table 1-10. FRU List (Continued) Category Pictures Description POWER CORD 1M 125V US BLACK POWER CORD POWER CORD 1M 125V UK BLACK POWER CORD 1M 125V TAIWAN BLACK LTE Quectel LTE EM120K-GL EM120K-GL SPEAKER/ SPEAKER LEFT MICROPHONE SPEAKER/ SPEAKER RIGHT MICROPHONE THERMAL THERMAL MODULE ASSY UMA...
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Table 1-10. FRU List (Continued) Category Pictures Description SIM TRAY RUBBER FOR HD CONDUCTIVE FABRIC FOR SMARTCARD SKU ACETATE TAPE FOR BATTERY(21*21mm) INSULATOR MYLAR ON BATTERY CABLE ABSORBER W/INS MYLAR ASSY MB TOP SP MISCELLANEOUS ABSORW/ALFOIL/INS ASSY FOR DDR FOIL COMPOSITE W/ PAD GASKET FOR LTE SKU SPONGE W/MYLAR ASSY FOR LED BOARF SPONGE W/MYLAR ASSY FOR LENS...
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Table 1-10. FRU List (Continued) Category Pictures Description ACETATE TAPE FFC MYLAR FFC COONECTOR ABSORBER FOR LTE CARD FOIL CU W/ MYLAR,GRAPHITE SHEET MISCELLANEOUS SPONGE W/MYLAR FOR HDD SPONGE W/MYLAR/ACETATE TAPE FOR HDD LCD ALIGNMENT MYLAR 10*8*0.5MM SCREW M2*2.5-IBZNNYLOKD5,T0.5STEEL SCREW M2.0*2.0-I(NI,NYLOK)STL SCREW M2.5*5.0-I(BNI)(NYLOK) IRON SCREW M2.5*2.5-I(BNI)(NYLOK)T=0.6 SCREW...
Personal Data Removal Removing your personal data There are three options to choose from: Option 1: Select Start > Settings > Update & Security > Recovery. Under Reset this PC, select Get started. Open Recovery settings. Option 2: Restart your PC to get to the sign-in screen, then press and hold down ...
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