Display
That means ...
NV RAM OK
Error on the RAM of
the Control Unit
RAM OK
Checksum error
(P)ROM 1
ROM 1 OK
No Fonts available
ROM 2 OK
RAM on Memory
Card damaged
MC OK
Fault on Control Unit
If all tests have been passed successfully the following message will be
displayed:
Display
That means...
READY/BUSY
The Printer is OK
Troubleshooting and Diagnostics
Cause / Action
- Control Unit defective
- (P)ROM defective
- Character generator P(ROM)
on PM damaged or missing
- Memory Card defective
- Control Unit defective
- Type mismatch of PM and
Control Unit
- PBC (Printer Base
Controller)
on Control Unit damaged
- SPC (Speed Controller)
on Control Unit damaged
- Transport lock not removed
Cause / Action
- Printer ready for
operation
5-3
Troubleshooting and Diagnostics
During normal operation the following error messages may occur (for further
operator panel messages please refer to section 2.4 Status and Error
Messages):
Display
That means...
AGC ERROR
AGC ADJUST
procedure fault
HOR. DRIVE ERROR
Horizontal drive
without function
BUFFER OVERFLOW
Handshake
protocol error
PARITY ERROR
Protocol error
5-4
Cause / Action
- Distance print head and
platen faulty
- Print head loose
- Platen incorrectly installed
- Ribbon not inserted
- Horizontal drive without
function
- Platen got dirty
- Horizontal drive blocked
- Paper jam
- Distance of platen gap too
narrow
- AGC procedure on not
workable position
- Platen incorrectly installed
- No AGC ADJUST after
print head or platen
replacement
- Device electronic fault
- Encoder strip missing
- Horizontal drive fault
- Check CTR - CTS or
XON - XOFF protocol
- Repeat data transfer
- Check protocol setting of
printer and host
- Repeat data transfer