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If you have a problem, check the following solutions. If the solutions suggested do not correct the
problem, contact your authorized dealer or Brother Customer Service.
Problem
The software is not installed
correctly.
The message "No card writer
module is connected. Please
connect card writer module."
appeared.
The message "Old version
is not installed correctly.
Please install old version
before installing this updated
program." appears when the
upgrade is being installed,
even though an older version
(version 5 or 6) is installed.
When upgrading from ver-
sion 5.0 or 5.01, the installa-
tion was completed correctly,
but the message "No card
writer module is connected.
Please connect card writer
module." appeared, and the
application does not start up.
46
Troubleshooting
Estimated Cause
An operation not
described in the instal-
lation procedure was
performed. (For exam-
ple, Cancel was clicked
or the CD-ROM was
removed before the pro-
cedure was completed.)
The installer does not
automatically start up.
The driver for the USB
card writer module is not
installed correctly.
The installation informa-
tion for the old version
on the computer is not
working properly.
The upgrade from ver-
sion 5.0 or 5.01 was
performed with the USB
card writer module con-
nected.
Solution
Follow the instructions and cor-
rectly perform the procedure.
Refer to memo: "If the installer
does not automatically start
up".
When the USB connector is
correctly plugged into the USB
port, the installer for the driver
of the USB card writer module
starts up.
For details, refer to "Installing
the driver for the card writer
module" on page 16.
Uninstall the older version from
the computer, install the older
version again, and then perform
the upgrade.
When the USB card writer
module is unplugged, then rep-
lugged into the PC, the installer
for the driver of the USB card
writer module starts up.
Page
12
14
If the opera-
tion described
at the left does
not correct
the problem,
go to the Web
site mentioned
under "Techni-
cal Support".
(Refer to page
22.)
If the opera-
tion described
at the left does
not correct
the problem,
go to the Web
site mentioned
under "Techni-
cal Support".
(Refer to page
22.)
16
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