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Limited Warranty
Digital Satellite
Systems
SONY ELECTRONICS
INC. ("SONY")
warrants
this l'roduct
(including
any accessories)
against defects in material
or
workmanship
as follows:
1
LABOR. For a period of 90 days from the original date of
purchase,
if the Product
is determined
to be defective,
SONY
will repair or replace the Product
at no charge.
After this 90
day period,
you must pay for all labor charges.
2
PARTS. For a period
of one (1) year from the original
date of
purchase,
SONY will supply,
at no charge,
new or rebuilt
replacements
in exchange
for defective
parts. Any
replacements
will be warranted
for the remainder
of the
original warranty
period or ninety (90) days from installation
by SONY's authorized
facility, whichever
is longer.
3
ACCESSORIES.
Parts and labor for all accessories
are for one
(1) year.
4
IN-HOME.
For a period of one (1) year from installation
date, if the unit was professionally
installed by an authorized
SONY Digital Satellite System Installer
and the LNB
(Electronic
Antenna
Element) fails to function
properly,
SONY will repair or replace the LNB with a new or rebuilt
part. Labor to repair
or replace the LNB (after 90 days from
purchase)
will be at your expense.
If no problem
is found,
or
any other item fails, it will be your responsibility
to pay the
installer
their regular rate for an in-home
service call.
To obtain
warranty
service,
you must take the Product,
or deliver
the Product
freight prepaid,
in either its original packaging
or
packaging
affording
an equal degree of protection,
to a SONY
authorized
Digital Satellite System
service facility. Please see the
telephone
number
at the end of this section for a number
to call to
locate the closest facility.
This warranty
does not cover customer
instruction,
installation,
setup adjustments
or signal reception
problems.
This warranty
does not cover cosmetic
damage
or damage
due to
acts of God, accident,
misuse,
abuse, negligence,
commercial
use,
or modification
of, or to any part of the Product,
including
the
antenna.
This warranty
does not cover improper
installation
(if
self-installed),
loss of use of the product,
or wasted
programming
charges due to product
malfunction.
This warranty
does not cover
damage
due to improper
operation
or maintenance,
connection
to
improper
voltage
supply,
or attempted
repair by anyone
other
than a facility authorized
by SONY to service the Product.
This
warranty
does not cover Products
sold AS IS or WITH ALL
FAULTS. This warranty
is valid only in the United States.
Proof of purchase
in the form of a bill of sale or receipted
invoice
which is evidence
that the unit is within the Warranty
period must
be presented
to obtain warranty
service.
REPAIR OR REPLACEMENI
AS PROVIDED
UNDER THIS
WARRANTY
IS THE EXCLUSIVE REMEDY OF THE
CONSUMER.
SONY SHALL NOT BE LIABLE FOR ANY
INCIDENTAL
OR CONSEQUENTIAL
DAMAGES
FOR BREACH
OF ANY EXPRESS OR IMPLIED
WARRANTY
ON THIS
PRODUCT.
IN NO EVENT SHALL SONY BE LIABLE FOR ANY
INCIDENTAL
OR CONSEQUENTIAL
DAMAGES
WHATSOEVER
ARISING
OUT OF THE USE OR INABILITY
TO
USE THE PRODUCT.
UNDER
NO CIRCUMSTANCES
SHALL
SONY'S LIABILITY, IF ANY, EXCEED THE PURCHASE
PRICE
PAID FOR THE PRODUCT.
EXCEPT TO THE EXTENT
PROHIBITED
BY APPLICABLE
LAW, ANY IMPLIED
WARRANTY
OR MERCHANTABILITY
OR FITNESS FOR A
PARTICULAR
PURPOSE
ON THIS PRODUCT
IS LIMITED IN
DURATION
TO THE DURATION
OF THIS WARRANTY.
This warranty
is invalid
if the factory applied
serial number
has
been altered or removed
from the Product.
Some states do not allow the exclusion
or limitation
of incidental
or consequential
damages,
or allow limitations
on how long an
implied
warranty
lasts, so the above limitations
or exclusions
may
not apply to you. In addition,
if you enter into a service contract
with the SONY Partnership
within 90 days of the date of sale, the
limitation
on how long an implied
warranty
lasts does not apply
to you. This warranty
gives you specific legal rights, and you may
have other rights which vary from state to state.
For your convenience,
SONY ELECTRONICS
INC. has
established
telephone
numbers
for frequently
asked questions.
To
locate the servicer or dealer nearest you, for assistance
or
resolution
of a service problem,
or for product
information
or
operation,
call:
SONY DIGITAL SATELLITESYSTEM INFORMATION CENTER
1-800-838-7669
For an accessory
or part not available
from your authorized
dealer, call:
1-800-488-7669
About Sony Customer Support
Every Sony brand DSS unit comes with Sony's Express Support
at
no charge to you. In the event of a system failure,
our Express
Support
Program
can have a replacement
receiver
on its way to
you via overnight
Federal Express
(for calls Monday-Friday
until
11:00 pm; Saturday
delivery
depends
upon zip code). All it takes
is a valid credit card to cover a security
deposit,
and Sony will pay
freight in both directions.
Our Express Support
continues
with our
800 number,
staffed by dedicated
technical
representatives
who
can answer questions
on dealer locations,
system
operation,
installation,
hookup,
accessories,
and how to get the most out of
your home entertainment
system.
Sony's Express
Support
program:
another
expression
of our commitment
to excellence
in
customer
service.
Appendix: Other Information
77
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