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Troubleshuuting
Symptom
Possible Causes and Remedies
No picture
(poor picture
quality or loss of picture)
O
Ca
Ca
Ca
If you are receiving
only stations
100, 200, and 999, call your program
providers
to have your programming
activated.
Check to make sure the DSS receiver is on and set to DSS mode. See page 66.
Check to make sure your access card is inserted
properly
into the DSS
receiver.
Canllot
access
program
Q
Ca
Run the System Test to verify that your system is working
properly.
See
page 63.
Check the satellite antenna's
signal strength.
See page 59.
Check the connections
to your TV (and other components).
See the Satellite
Antenna
manual
and Chapter
3 of this manual.
Check to make sure your TV (and other components)
are set to receive the
DSS signal (channel
3 or 4, VIDEO1, etc.), as appropriate
to the way your
system is connected.
See Chapter
3.
Some pay-per-view
programs
may be protected
by Macrovision
copy-
protection
at the discretion
of the copyright
owner. To ensure a quality
picture,
make sure that the signal is coming directly from the DSS receiver
and not through
your VCR. Call your program
providers
for details.
Make sure the RG-6 cable is properly
connected
to the antenna's
LNB. If the
Signal Seeker is not flashing on the LNB, there may be an electrical
short in
the RG-6 cable and you will need to replace it.
In rare cases, the picture may be distorted
if you connected
a terrestrial
TV
antenna
to the UHF/VHF
IN jack of the receiver. This distortion
could
occur if the channel
selector on the back of the receiver is set to a channel
that is normally
received
on channel 3 or 4 of your TV. For example,
you can
receive a local station on channel 4, and the channel selector is set to channel
4. If this happens,
set the channel selector to the other channel (3 or 4),
whichever
one is not used on your TV.
Ca
Check to make sure that you are subscribing
to the station you are trying to
tune to. Call your program
providers
if you are not sure.
Ca
Check to make sure the system is not locked. See Chapter
5.
Ca
Check to make sure the station isn't set to be skipped.
See page 53.
Cannot
order pay-per-view
program
Cam_ot find the station of the pay-per-
Ca
view program
you've
ordered
ff.i
Check to make sure you've connected
the DSS receiver to a phone
line.
Ca
It may be too late to purchase
this program.
Check for other show times. See
page 28.
Ca
If the message
"Purchase
information
not available"
appears,
you must call
your program
provider
(DIRECTV or USSB) to order the program.
_2i Check to make sure the PPV option
is not locked. See Chapter
5.
Ca
Your access card may be full. Call your program
provider.
See "Checking
Your Purchase
Record"
on page 39 to get information
(station, start times, etc.) about programs
you've ordered.
72
Appendix:
Other
Information
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