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Troubleshooting
Online Problem Solving
For Windows users
If you encounter a problem, access the Problem Solver or
Technical Support Web Site in one of the following ways:
From the Windows Start menu.
Click Start, point to Programs and then to Epson, then click
Technical Support.
From Status Monitor 3
Click Technical Support in the Status Monitor 3 dialog box.
From your printer driver
Click Technical Support on the Main menu of the printer
driver.
For Macintosh users
To access Technical Support, insert the CD in the CD-ROM drive.
If separate folders for several languages appear, double-click the
folder for your preferred language. Open the Installer folder and
then double-click the Technical Support Web Site icon.
Correcting USB Problems
If you are having difficulty using your printer with a USB
connection, read the information in this section.
Printer does not work correctly with the USB cable
Use the USB cable (C83623 ) recommended in "System
Requirements" in the online Reference Guide.
For best results, you should connect the printer directly to the
computer's USB port.
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