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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is not
fast enough
Surface units do not
work properly
Scratches (may appear
as cracks) on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to
the surface
Pitting (or indentation) Hot sugar mixture spilled
of the cooktop
Frequent cycling
off and on of
surface units
Control signals after
entering cooking time
or delay start
Food does not bake
or roast properly
44
Possible Causes
Improper cookware
being used.
Cooktop controls
improperly set.
A fuse in your home may be
blown or the circuit breaker
tripped.
Incorrect cleaning
methods being used.
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Food spillovers not cleaned
before next use.
Hot surface on a model
with a light colored glass
cooktop.
Hot cooktop came into
contact with plastic placed
on the hot cooktop.
on the cooktop.
Improper cookware
being used.
You forgot to enter
a bake temperature
or cleaning time.
Oven controls improperly set.
Rack position is incorrect
or the rack is not level.
Incorrect cookware or
cookware of improper
size being used.
Oven thermostat needs
adjustment.
What To Do
• Use pans which are flat and match the diameter
of the surface unit selected.
• Check to see the correct control is set for the surface
unit you are using.
• Replace the fuse or reset the circuit breaker.
• Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
• See the Cleaning the glass cooktop section.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
• See the Glass surface—potential for permanent damage
section in the Cleaning the glass cooktop section.
• Call a qualified technician for replacement.
• Use only flat cookware to minimize cycling.
• Press the BAKE pad and desired temperature
or the SELF CLEAN pad and desired clean time.
• See the Using the oven section.
• See the Using the oven section.
• See the Using the oven section.
• See the Adjust the oven thermostat—Do it yourself!
section.
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