Picture; Sound; Updates - Pioneer HTZ-BD91HW Owner's Manual

56 Troubleshooting

Picture

Symptom
There is no picture.
Picture noise appears
Blu-ray 3D disc playback does
not output 3D views.

Sound

5
Symptom
There is no sound or the sound
is distorted.

Updates

Note that information on this product is available on the Pioneer website. Please check the website for
information on updating or servicing this player.
Cause & Solution
y Select the appropriate video input mode on the TV so the picture
from the unit appears on the TV screen.
y Connect the video connection securely.
y Check the [HDMI Color Setting] in the [Setup] menu is set to the
appropriate item that conforms to your video connection.
y Your TV may not support the resolution you have set on the player.
Change the resolution that your TV accepts.
y The player's HDMI OUT jack is connected to a DVI device that does
not support copyright protection.
y You are playing a disc recorded in a color system that is different from
your TV.
y Set the resolution which your TV accepts.
y Connect the player to your TV with HDMI cable (Type A, High Speed
HDMI™ Cable with Ethernet).
y Your TV may not support "HDMI 3D mandatory format".
y The [3D Mode] option in the [Setup] menu is set to [Off ].
Set the option to [On].
Cause & Solution
y The unit is in scan, slow motion, or pause mode.
y The sound volume is low.
y Check the speaker cable connection. (page 15)