Seagate STCG2000100 User Manual page 52

9. Troubleshooting
For Mac computers:
• Use an app, such as IP Scanner (available in the Mac App Store) to list the devices in
your network. Open the Seagate Central device in a browser to get to the Seagate
Central Assistant.
Figure 34: Opening the Seagate Central Web Page From a Mac Computer
Private Folder Is Not Accessible (Windows Only)
If you try to open a private folder after opening a private folder belonging to a different user,
Windows denies access to the folder. Restart your computer, and try to open the folder again.
Logon Failure (Windows Only)
If your Windows user name and password does not match that of a Seagate Central user,
Windows prompts for a user name and password when you try to connect to your Seagate
Central.
At the prompt, enter the user name and password for a Seagate Central user. If you still see
the Logon Failure message, include the device name of the Seagate Central with the user
name, separated by the backslash character ( \ ).
Figure 35: Entering User Name and Password for Seagate Central
Activation Email for Seagate Remote Access Not Received
Check your email spam folder for a message from noreply@tappin.com.
Seagate Central User Guide
Common Problems and Solutions
44