Keeping good records of your configuration can significantly speed up the troubleshooting process. Keep
current and consult the following list when you obtain assistance from your HP service provider:
Management system make, model, and serial number information
Operating system information, operating environment information (HP-UX), including version number,
a list of service packs applied, patches, the Compaq SSD version, and Insight Agents' names and
versions that have been applied
Hardware configuration information for Linux and Windows:
Survey Utility output or Inspect printout
System Configuration Utility printout
Description of non-HP or non-Compaq equipment that is not shown on the Inspect or System
Configuration printout
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