Escalation/Who To Call - Samsung PCK6115R Service Manual

SAMSUNG PROJECTION TV SERVICE GUIDE
Escalation Paths and Technical Support
1. Parts Issues
If wrong or defective parts are received, contact Parts Department with the invoice or
PO numbers to resolve.
If the parts do not fix the problem and you need technical assistance:
973-601-6124 between 9:00 – 5:30 EST
2. Regional Service Engineers are available for each geographic region. They are your
key contact for all technical and policy related issues that cannot be resolved through
normal means. Their regions and phone numbers:
West Zone: Jeff Reeves 310-537-7000 x131
Mid-West Zone: Mark Rowland 630-879-1401
East Zone: Anthony Ippolito 973-601-6005
South Zone: Dan Girdley 678-560-9140
www.samsungasc.com
3. Website:
a. Logon: ID = your account number
Password = your zip code
Our ASC website contains most service manuals in PDF format ready for download.
To use these files you need Adobe Acrobat Viewer which can be downloaded for
free @ www.adobe.com. This site also contains other support data; i.e. service
bulletins, BIOS files and our policy guide.
Last update: 3/14/01
Section 7 - Escalation/Who to Call
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