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If you experience a problem with this unit, check the chart below
before calling for service.
SYMPTOM
Unit will not
turn on.
No sound.
The computer is not
recognizing the
player.
WMA files with DRM
can't playback.
No buttons work.
Unit acting erratically.
TROUBLESHOOTING GUIDE
CAUSE
Battery is low/empty.
Unit is not turned
on.
Headphones are not
inserted.
Volume is set too
low.
The MP3 or WMA files Download uncorrupted
are corrupted.
No files are in the
player.
The player is
not securely connected. securely connected.
Computer is not
compatible.
Incorrect downloading
methods.
The Hold feature is
activated.
Unit needs to be reset Reset unit and/or
or firmware needs to be update firmware, see
updated.
Unit needs to be reset Reset unit and/or
or firmware needs to be update firmware, see
updated.
SOLUTION
Recharge battery.
Press Play/Pause ®p/Power
button to turn the unit on.
Insert headphones.
Raise the volume using the
Volume + button.
files.
Upload files to the unit as
described on pages 9-12.
Make sure player is
Supported OS: Windows ME,
2000, XP, Vista or Mac 9.2X
See page 12 to download
WMA files with DRM.
Deactivate Hold feature as
described on page 14.
page 29.
page 29.
31
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