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Troubleshooting
Refer to the symptoms and solutions listed below before sending the camera for
repairs. If the problem persists, contact your local reseller or service center.
Symptom
The power does not
come on.
The batteries or
camera feels warm.
Even if I press the
shutter button, the
camera does not
shoot.
Although it is set to
auto focus, it does
not focus.
Files cannot be
deleted.
Cannot download
images.
EN-38
Cause
The batteries are not loaded. Load the batteries correctly.
The batteries are exhausted. Replace with a new set of
Long period of continuous use
of the camera or the flash.
The shutter button is not
pressed all the way down.
The internal memory or
memory card does not have
any free capacity.
The flash is charging.
The memory card is
write-protected.
The lens is dirty.
The distance to the subject is
smaller than the effective range.
The file is protected.
The memory card is
write-protected.
The free space on the hard
disk in your computer may be
insufficient.
No power supply.
Solutions / Corrective
Actions
batteries.
Press the shutter button all the
way down.
Insert a new memory card, or
delete unwanted files.
Wait until the status LED turns
green.
Remove the write-protection.
Wipe clean with a soft, dry cloth
or lens paper.
Get your subject within the
effective focus range.
Cancel protection.
Remove the write-protection.
Check whether the hard disk has
a space for running Windows,
and if the drive for loading image
files has a capacity at least that
of the memory card inserted in
the camera.
Replace with a new set of
batteries.
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