Troubleshooting - Cisco RE1000 Getting Started Manual

RE1000 Range Extender

Troubleshooting

NOTE
Your range extender works only on the 2.4 GHz network. It cannot
be used on a 5 GHz network.
You cannot get your extender connected
Check the position of your router and extender
• For first-time setup, you may need to place the extender closer to the
router. After you've set up your extender, you can unplug it and move it
to the final location.
•
To reduce signal obstructions, you can try alternate locations for the
router and extender.
• Avoid placing the router and extender near metal objects, masonry walls,
and reflective surfaces such as glass or mirrors.
• Avoid placing the router and extender near other electronics that may be
causing signal interference.
If you're using Wi-Fi Protected Setup to connect
• Wait until the Wi-Fi Protected Setup indicator stops blinking before
trying to make the connection again.
You cannot access your range extender
To access your range extender, you must be connected to your own network. If
you currently have wireless Internet access, the problem may be that you have
accidentally connected to a different wireless network.
For Mac instructions, see "To fix the problem on Mac computers:" on page 12.
To fix the problem on Windows computers:
1. On your Windows desktop, right-click the wireless icon in the system tray.
2. Click View Available Wireless Networks. A list of available networks
appears.
Getting Started
11