HP t5325 - Thin Client Troubleshooting Manual
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HP t5325 - Thin Client Troubleshooting Manual

Troubleshooting guide: hp t5325 thin clients
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Troubleshooting Guide

HP t5325 Thin Clients

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Summary of Contents for HP t5325 - Thin Client

  • Page 1: Troubleshooting Guide

    Troubleshooting Guide HP t5325 Thin Clients...
  • Page 2 © Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product Description ............................1 Product features ........................... 1 Serial Number Location ....................... 1 Front Panel Components ..................... 2 Rear Panel Components ..................... 2 Installing the Rubber Feet ....................3 2 Mounting the Thin Client ..........................4 HP Quick Release ..........................
  • Page 6 No Internal Network Connection ............... 26 No Audio ......................27 No IP Address ....................28 5 Restoring the Flash Image ........................... 29 Creating a Bootable USB Flash Drive ....................29 Booting from a USB Flash Drive ......................29 6 Bootloader ..............................30 Restoring a Corrupt uBoot ........................

  • Page 7: Product Description

    Product Description The following features are common to all HP thin clients: ● no hard drives or diskette drives ● 5-minute hardware setup time ● central deployment and management using HP Management Solutions Operating systems The t5325 thin client offers an extensible Linux image built upon Debian. Product features For more information, http://www.hp.com...

  • Page 8: Front Panel Components

    Front Panel Components Figure 1-2 Front panel components Power button Line-out (headphone) audio connector Flash activity LED Universal serial bus (USB) connectors (2) Line-in (microphone) connector Rear Panel Components Figure 1-3 Rear panel components Power connector Ethernet RJ-45 connector DVI-I connector Cable lock slot Universal serial bus (USB) connectors (2) Chapter 1 Product Description...

  • Page 9: Installing The Rubber Feet

    Installing the Rubber Feet To install the rubber feet: Remove the feet from their backing. Line up the hole in each foot with a VESA hole on the bottom of the thin client. Press the foot down firmly to secure it to the thin client. NOTE: The feet provide a protective cushion between the thin client and whatever surface it sits on or is mounted to.

  • Page 10: Mounting The Thin Client

    Mounting the Thin Client HP Quick Release This thin client incorporates four mounting points on the bottom of the unit. These mounting points follow the VESA (Video Electronics Standards Association) standard, which provides industry- standard mounting interfaces for Flat Displays (FDs), such as flat panel monitors, flat displays, and flat TVs.
  • Page 11 To use the HP Quick Release: Using four 10 mm screws included in the mounting device kit, attach one side of the HP Quick Release to the thin client as shown in the following illustration. Figure 2-2 Connecting the HP Quick Release to the thin client Using four screws included in the mounting device kit, attach the other side of the HP Quick Release to the device to which you will mount the thin client.
  • Page 12 Slide the side of the mounting device attached to the thin client (1) over the other side of the mounting device (2) on the device on which you want to mount the thin client. An audible 'click' indicates a secure connection. Figure 2-4 Connecting the thin client NOTE:...

  • Page 13: Supported Mounting Options

    Supported Mounting Options The following illustrations demonstrate some of the supported and not supported mounting options for the mounting bracket. ● You can mount a thin client between a flat panel monitor and the wall. Figure 2-5 Thin client mounted with flat panel on wall ●...

  • Page 14: Non-Supported Mounting Option

    Figure 2-7 Thin client mounted on wall ● You can mount the thin client under a desk. Figure 2-8 Thin client mounted under desk Non-supported Mounting Option CAUTION: Mounting a thin client in an non-supported manner could result in failure of the HP Quick Release and damage to the thin client and/or other equipment.
  • Page 15 Figure 2-9 Unsupported mounting position—thin client between stand and monitor HP Quick Release...

  • Page 16: Thin Client Operation

    Thin Client Operation Routine Thin Client Care Use the following information to properly care for your thin client: ● Never operate the thin client with the outside panel removed. ● Keep the thin client away from excessive moisture, direct sunlight, and extreme heat and cold. For information about the recommended temperature and humidity ranges for the thin client, see Specifications on page ●...

  • Page 17: Non-Supported Orientation

    Figure 3-2 Under monitor stand Non-supported Orientation HP does not support the following orientations for the thin client. CAUTION: Non-supported placement of thin clients could result in operation failure and/or damage to the devices. Thin clients require proper ventilation to maintain operating temperature. Do not block the vents. Do not put thin clients in drawers or other sealed enclosures.
  • Page 18 Figure 3-4 Do not place a monitor on the thin client Chapter 3 Thin Client Operation...

  • Page 19: Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting LEDs Table 4-1 Power and IDE Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions.

  • Page 20: Power-On Sequence

    Power-On Sequence At power-on, the flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions: Initializes CPU and memory controller. Initializes and configures all PCI devices. Initializes USB devices to a known state.

  • Page 21: Troubleshooting

    Troubleshooting Basic Troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table 4-2 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing Ensure that the following connectors are securely plugged into the thin client operating problems.

  • Page 22: Troubleshooting Flowcharts

    Table 4-2 Power-On Troubleshooting (continued) A newly connected unknown USB An unknown USB peripheral may be connected and disconnected to a running peripheral does not respond or USB platform as long as you do not reboot the system. If problems occur, disconnect peripherals connected prior to the newly the unknown USB peripheral and reboot the platform.

  • Page 23: Initial Troubleshooting

    Initial Troubleshooting Start Intial Troubleshooting Go to Is there No Power power? Go to Is there No Video video? Go to Beeps, Error Messages LEDs, or error Go to Is the OS No OS Loading loading? Go to next page t5000 Troubleshooting Flow Chart Troubleshooting...

  • Page 24: Initial Troubleshooting Part 2

    Initial Troubleshooting Part 2 Continued from Initial Troubleshooting Go to Keyboard/ Non-functioning mouse pointing device or working? keyboard Go to No internal working? network connection Audio Go to No audio working? Linux desktop displayed but Go to can't connect? No IP address Chapter 4 Diagnostics and Troubleshooting...

  • Page 25: No Power, Part 1

    No Power, Part 1 No Power, Part 1 No Power (Power LED is off) Is power cord Plug power cord into connected from power brick and power source, source to brick and then from brick to brick to system? system. Ensure power strip or Using power UPS is turned on.

  • Page 26: No Power, Part 2

    No Power, Part 2 No Power, continued No Power, Part 2 Plug directly into AC outlet Power Done LED on? Reseat AC adapter in thin client and at power source Done Power Try different Power outlet outlet active? Go to next page t5000 Troubleshooting Flow Chart No Power, Part 3...

  • Page 27: No Power, Part 3

    No Power, Part 3 No Power, Part 2 continued No Power, Part 3 Replace power cord Power Done Is the power brick light Replace the power brick Call your local HP Call Center for a diagnosis. To locate a local phone Power number, visit the HP Web site at: http://www.hp.com/cgi-...

  • Page 28: No Video, Part 1

    No Video, Part 1 No Video Part 1 Go to Beeps Error Messages Contrast and Green Monitor LED color? brightness LED on? (note 1) turned up. Amber Turn contrast and brightness up Video adapter connected? Go to (note 2) No Video, Part 2 Plug in, turn on, and return Initial Troubleshooting Note:...

  • Page 29: No Video, Part 2

    No Video, Part 2 No Video continued No Video Part 2 Reconnect Monitor monitor to Video plugged in Done thin client and turned (note 3) Replace monitor Note: Plug in and turn 3. Turn off and unplug thin client on monitor before reconnecting cables.

  • Page 30: No Os Loading

    No OS Loading NO OS Loading (IDE Flash LED Blinking Green) Restore image using Recovery process. Still Done failing? Service the unit. Chapter 4 Diagnostics and Troubleshooting...

  • Page 31: Non-Functioning Pointing Device Or Keyboard

    Non-Functioning Pointing Device or Keyboard Non-functioning Pointing Device or Keyboard Keyboard Pointing device or Done or mouse keyboard not operating working? properly. Reseat keyboard or Disconnect the non- mouse and disconnect functioning device other devices. and attach a known working keyboard/ mouse to the system.

  • Page 32: No Internal Network Connection

    No Internal Network Connection No Internal Network Note: Yellow or green LED on Connection NIC connector indicates an active jack. Keyboard Replace cable or or mouse have jack activated. working? Reimage using configured recovery process. in OS? Done Call your local HP Call Center for a diagnosis.

  • Page 33: No Audio

    No Audio No Audio Is Volume Control or Media Player muted? If so, change the setting. Audio? Done Are speaker connectors in correct jacks? Try both audio jacks. Restore image using the Recovery process. Audio? Audio? Done In Control Panel's Sound and Audio, does the Audio tab Take the following actions: indicate whether the unit sees...

  • Page 34: No Ip Address

    No IP Address No IP Address Done Thin client have a valid IP address? Ping Done Loopback Thin client Reimage device have a valid using restore IP address? Ping Gateway Reboot unit and server. Ping Contact Server Administrator Replace network Server by to verify DCHP, DNS services cable.

  • Page 35: Restoring The Flash Image

    Restoring the Flash Image Creating a Bootable USB Flash Drive To create a bootable USB flash drive for purposes of reflashing or restoring the software image on the onboard flash, see the HP ThinPro Administrator’s Guide, section HP ThinState Utility > Manage the ThinPro Image >...

  • Page 36: Bootloader

    Bootloader The t5325 does not use a BIOS; instead, the t5325 uses a bootloader named uBoot. uBoot allows you to configure a limited number of parameters. uBoot does not have an F10 setup menu. To configure the following settings, boot the unit to ThinPro.

  • Page 37: Appendix A Specifications

    Specifications Table A-1 HP t5325 Thin Client Dimensions 160 mm 6.3 in. Width (front to back) 32 mm 1.3 in Height (top to bottom) 123 mm 4.8 in. Depth (side to side) Approximate Weight 490 g 17.3 oz Temperature Range (fanless design)* Operating** 10°...
  • Page 38 Table A-1 HP t5325 Thin Client (continued) Power Output (maximum) 36 W 36 W Rated Output Current (maximum) Output Voltage +12 V DC +12 V DC Appendix A Specifications...

  • Page 39: Appendix B Electrostatic Discharge

    Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Damage To prevent electrostatic damage, observe the following precautions: ●...

  • Page 40: Index

    Index horizontal orientation 3, 10 power connector location 2 altitude specifications 31 HP Quick Release 4 power LED location 2 humidity specifications 31 power output specifications 32 power supply specifications 31 basic troubleshooting 15 power-on sequence 14 beep codes 14 installing preventing electrostatic HP Quick Release 4...
  • Page 41 supported mounting options 7 supported orientations horizontal 10 under monitor stand 10 vertical 10 temperature specifications 31 troubleshooting 15 unsupported mounting option 8 USB ports location 2 vertical orientation 10 VESA mounting holes 3 VGA connector location 2 weight 31 Index...

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