Breville the Dual Boiler BES900XL Instruction Booklet page 18

TROUBLEShOOTING
PROBLEM POSSIBLE CAUSES
The machine is On but
ceases to operate
Steam pouring out of
group head
Espresso only drips from • Coffee is ground
the portafilter spouts, too finely.
restricted flow
• Too much coffee in the
filter basket.
• Coffee tamped too
firmly.
• The filter basket may be
blocked.
Espresso runs out • The coffee is ground
too coarse.
too quickly
• Not enough coffee in
the filter basket.
• Coffee not tamped
firmly enough.
34
WhAT TO dO
Turn machine Off. Wait
for 60 minutes and turn
machine back On.
If problem persists, call
Breville Customer Service
1-866-273-8455.
Turn machine Off. Wait
for 60 minutes and turn
machine back On.
If problem persists, call
Breville Customer Service
1-866-273-8455.
Use slightly coarser grind.
Lower dose of coffee.
Tamp between 30-40lbs
or 15-20kg of pressure.
Use the fine pin on the
provided cleaning tool
to clear the outlet hole(s)
on the under side of the
filter basket. If it continues
to be blocked, dissolve a
cleaning tablet in hot water
and soak filter basket and
portafilter in the solution
for approx. 20 minutes.
Rinse thoroughly.
Use slightly finer grind.
Increase dose of coffee.
Tamp between 30-40lbs
or 15-20kg of pressure.
TROUBLEShOOTING
PROBLEM POSSIBLE CAUSES
Coffee not hot enough • Cups not pre-heated.
• Milk not hot enough
(if making a cappuccino
or latte etc).
• Extraction temperature
is too low.
No crema • Coffee beans are stale.
• Using Single Wall
Filter Baskets with
pre-ground coffee.
Espresso runs out • Portafilter not inserted in
around the edge of the the group head correctly
portafilter.
• There are coffee
grounds around the
filter basket rim.
• Too much coffee in the
filter basket.
Unable to set Auto • Clock not set.
Start time
E1, E2 or E3 error • An error that cannot
be reset by the user
message on LCd screen
has occurred.
WhAT TO dO
Rinse cups under hot water
outlet and place on cup
warming tray.
Heat milk until base of
the jug becomes hot
to touch.
Increase extraction
temperature. See
'Extraction Temperature',
page 16.
Buy freshly roasted coffee
with a "roasted on" date.
Ensure you use Dual Wall
Filter Baskets with
pre-ground coffee.
Ensure portafilter is
inserted and rotated until
resistance is felt.
Clean excess coffee from
the rim of the filter basket
to ensure a proper seal in
group head.
Ensure upper edge of the
metal cap on the tamper
is level with the rim of the
filter basket after tamping.
Set clock.
Call Breville Customer
Service on 1-866-273-8455.
35