Internet Access - HP Pavilion a600 - Desktop PC Getting Started Manual

Hardware Installation (continued )
Symptom
New or existing device
does not work after
installing a new device.

Internet Access

Symptom
Cannot connect to the
Internet.
78
Getting Started Guide
Problem
A hardware device conflict
exists.
Problem
Internet Service Provider
(ISP) account is not set up
properly.
Modem is not set up
properly.
Web browser is not set up
properly.
Solution
To resolve a device conflict, you may need to disable one
of the devices or uninstall an old device driver:
1 Click Start and click Control Panel.
2 Click Performance and Maintenance, if it is
present.
Double-click the System icon and select the
3
Hardware tab.
Click the Device Manager button.
4
Click the + (plus) symbol next to the problem device
5
and check for exclamation points in a yellow circle near
the device icon. The exclamation point means there is a
device conflict or problem with the device. Exclamation
points do not always appear when a device is not
working properly.
If there is an old or unnecessary device driver listed in
6
the Device Manager, this may be causing the device
conflict. To uninstall the old driver for the new device
driver to work properly, do the following: Right-click the
device, click Uninstall, and then click OK.
Right-click the device and select Properties.
7
8 If available, click the Resources tab to verify that there
is a device conflict.
Click the General tab to see if your device is enabled
9
and working properly. If it is available, click the
Troubleshoot button and follow the onscreen
instructions in the device troubleshooter wizard.
Restart the PC. Click Start, click Turn Off Computer,
10
and then click Restart.
Solution
Verify Internet settings, or contact your ISP for assistance.
Reconnect the modem, verifying connections.
Note that your PC may also have an Ethernet network
interface (also called a network interface card, or NIC) that
connects to a LAN (local area network). Although it looks
similar to the modem connector, the RJ-45 Ethernet network
connector is not the same. Verify that you are using the
modem connector. Do not connect a telephone cable to the
NIC. Do not plug a network cable into a telephone service
line; doing so may damage the NIC.
Verify that the Web browser is installed and set up to work
with your ISP.