Internet Access - Compaq Presario SR1000 - Desktop PC Troubleshooting Manual

Internet Access

Symptom
Cannot connect to the
Internet.
Cannot automatically start
Internet programs.
Internet takes too long to
download Web sites.
The AOL program comes
up even when it is not
being used.
Possible cause
Internet service provider
(ISP) account is not set up
properly.
Modem is not set up
properly.
Web browser is not set up
properly.
ISP may temporarily be
unavailable.
You must log in to your ISP
before some programs will
start.
Modem is not set up
properly.
The PC is still trying to use
AOL for Internet access.
Solution
Verify Internet settings, or contact your ISP for assistance.
Reconnect the modem, verifying connections.
Note that your PC may also have an Ethernet network
interface (also called a network interface card, or NIC) that
connects to a local area network (LAN). Although it looks
similar to the modem connector, the RJ-45 Ethernet network
connector is not the same. Verify that you are using the
modem connector. Do not connect a telephone cable to the
NIC. Do not plug a network cable into a telephone service
line; doing so may damage the NIC.
Verify that the Web browser is installed and set up to work
with your ISP.
Try to connect again later, or contact your ISP for assistance.
Log in to your ISP, and start the desired program.
Verify that the correct modem speed and COM port are
selected:
Click Start, and then click Control Panel.
1
Click Printers and Other Hardware, if it is present.
2
Double-click Phone and Modem Options.
3
Select the Modems tab, and then click the Properties
4
button.
In the Device status area, verify the modem is working
5
properly.
In the Device usage area, verify the modem is enabled.
6
7 If there are further problems, click the Troubleshoot
button, and follow the onscreen instructions.
You may want to remove the AOL program.
To uninstall AOL:
Click Start on the taskbar.
1
Click Control Panel.
2
Double-click Add or Remove Programs.
3
Select America Online, click Change/Remove, and
4
then follow the onscreen instructions.
NOTE: Removing the AOL program will not cancel your
account with AOL.
PC Troubleshooting Guide
13