Keyboard And Mouse - Compaq Presario SR1000 - Desktop PC Troubleshooting Manual

Keyboard and Mouse

Symptom
Keyboard commands and
typing are not recognized
by the PC.
Cursor will not move using
the arrow keys on the
keypad.
The keyboard Print button
does not work.
Wireless keyboard does
not work after installation
or is not detected.
Mouse does not
respond to movement
or is too slow.
Mouse moves only
vertically or horizontally.
Mouse does not work after
installation or is not
detected.
14
PC Troubleshooting Guide
Possible cause
Keyboard connector is not
properly connected.
Program in use has stopped
responding to commands.
Keyboard is damaged.
The Num Lock key may
be on.
Some programs do not
recognize the Print button.
Keyboard batteries are low
or empty.
Mouse connector is not
properly plugged into the
back of the PC.
Program in use has stopped
responding to commands.
Surface in use for rollerball-
type mouse is too smooth.
Mouse rollerball is dirty.
Mouse is damaged.
Mouse is not connected
properly.
Wireless mouse batteries
are low or empty.
Solution
Turn off the PC by using the mouse, reconnect the keyboard
to the back of your PC, and turn on your PC.
Restart or turn off your PC using the mouse.
Press the Help ? button on the keyboard to open the Help
and Support Center, or refer to the Warranty and Support
Guide to contact Support for replacement details.
Press the Num Lock key. The Num Lock light should not be on
if you want to use the arrow keys in the number keys group.
Use the Print menu item in the program.
Replace the batteries in the wireless keyboard; refer to the
documentation that came with your wireless set.
Turn off your PC using the keyboard:
Press the Ctrl and Esc keys on the keyboard at the same
1
time to display the Start menu.
Use the up arrow or down arrow key to select Turn Off
2
Computer, and then press the Enter key on the
keyboard.
Use the up arrow or down arrow key to select Turn Off,
3
and then press the Enter key.
After the shutdown is complete, plug the mouse connector
into the back of your PC, and turn on your PC.
Restart your PC by using the keyboard. If possible, save any
open files and close open applications before restarting.
Use a mouse pad or other rough surface for the mouse.
Remove rollerball cover from bottom of mouse and clean the
ball with a damp, lint-free cloth (not paper).
Press the Help ? button on the keyboard to open the Help
and Support Center, or refer to the Warranty and Support
Guide to contact Support for replacement details.
Try unplugging and then reconnecting the mouse cable to
your PC.
Replace the batteries in the mouse. Refer to the
documentation that came with your wireless set.