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Avaya IP600 Overview

Internet protocol communications server
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555-233-001
Issue 5
November 2000

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Summary of Contents for Avaya IP600

  • Page 1 $YD\D ,3 ,QWHUQHW 3URWRFRO &RPPXQLFDWLRQV 6HUYHU 555-233-001 Issue 5 November 2000...
  • Page 2 • Any other equipment networked to your Avaya products Avaya does not warrant that this product or any of its networked equip- Avaya Web Page ment is either immune from or will prevent either unauthorized or mali- The world wide web home page for Avaya is: cious intrusions.

  • Page 3: Table Of Contents

    Rack-Mounted Cabinet ........5 Avaya IP600 Site Requirements ....... 6 Reliability.
  • Page 4 ......... . .37 Avaya Message Manager........38 FAX Messaging .
  • Page 5 Avaya R300 Remote Office Communicator ........
  • Page 6 Avaya IP600 Co-Resident Modules ........
  • Page 7 Attendant with DCS ............132 Index Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 8 Contents Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 viii...

  • Page 9: About This Document

    Avaya IP600 Internet Protocol Communications Server. The Avaya IP600 is based on DEFINITY systems architecture and software. For information on how to install, administer, or maintain the Avaya IP600, see the DEFINITY ONE Documents Main Menu on this CD.

  • Page 10: Conventions Used In This Document

    The term system is used to represent Avaya IP600. • The term switch is used to represent other telecommunications switching products. Security Avaya IP600 security is extremely important to Avaya. See the BCS Products Security Handbook (555-025-600) and the Avaya IP600 documentation for security measures for your system.

  • Page 11: Trademarks

    Trademarks Trademarks This document contains references to the following Lucent or Avaya trademarked products: ® • AUDIX ® • CallVisor ® • DEFINITY Avaya IP600 Internet Protocol Communications Server • ® • NTUITY ® CentreVu • ® BCMS Vu •...

  • Page 12: How To Comment On This Document

    How to comment on this document How to comment on this document Avaya welcomes feedback. Please complete and return the reader comment form at the back of the document. If the reader comment form is missing for Overview for Avaya IP600 Internet...

  • Page 13: Introduction

    This document provides on overview of the Avaya IP600. Avaya IP600 is a high functionality communications system for customers in the 25-40 line size or smaller with growth potential to 240 IP end points and 400 ports total. This offer supports DEFINITY® Release 9 software, INTUITY®...

  • Page 14: Avaya Ip600 Communications System

    Avaya IP600 Communications System Avaya IP600 allows for business growth without additional investment. The circuit packs, phones, and cabinet can be used seamlessly in networks with DEFINITY systems, and the port circuit packs and telephones are common accross the whole IP600/DEFINITY product line.

  • Page 15: Definity Site Administration (Dsa)

    BCMS Vu support via the LAN (TN795 processor), which is a stand-alone • product that connects to the Avaya IP600 system via the LAN. This option is available at additional cost and is field installable. CentreVu CT Server, which is offered as a stand-alone product that connects to •...

  • Page 16: Call Accounting

    Node Implementation and Testing Offer, which includes administration and testing of end points. Ask your service representative for details. Note: Avaya IP600’s TCP/IP design is targeted for Mach 4 and above systems. Systems using IP55 TCP/IP will not function with Avaya IP600. Overview for Avaya IP600 Internet Protocol Communications Server...

  • Page 17: Issue

    Hardware Hardware The major components of the Avaya IP600 include the following circuit packs: a TN744 call classifier, TN2302AP IP media processor (IP gateway), a TN799C C-LAN, and a TN795 processor. The processor circuit pack contains: Windows NT 4.0 operating system with on-board Pentium processor chip •...

  • Page 18: Avaya Ip600 Site Requirements

    TN744D circuit pack, but any other slot is acceptable. Avaya IP600 Site Requirements Avaya IP 600 is designed to be mounted in a standard 19-inch (48 cm) data rack that has been properly pre-installed and secured as per the EIA 464 (or equivalent) standards.
  • Page 19 Hardware The Avaya IP600 should be installed in a well-ventilated area. Maximum equipment performance is achieved at an ambient temperature between 40 and 120 °F (4 and 49 °C) for a short-term operation (not more than 72 consecutive hours or 15 days in a year) and up to 110 °F (43 °C) for a continuous operation.

  • Page 20: Reliability

    The integrated DSA tool simplifies the task of configuring the Avaya IP600 and AUDIX, which in turn reduces the likelihood of down time from administration errors.

  • Page 21: Incomparable Service

    CO analog trunks. Anticipated availability of the Avaya IP600 is 99.99%. Incomparable service Avaya IP600 customers enjoy incomparable service. Avaya’s knowledgeable sales associates and technicians are thoroughly trained in remote alarming, expert systems, troubleshooting, and disaster-recovery procedures. Overview for Avaya IP600 Internet Protocol Communications Server...
  • Page 22 Incomparable service Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 23: Desktop/Console Solutions

    Others may need effective messaging services or high-speed data communications and access to a variety of host and personal computers. Avaya IP600 brings voice communications, data communications, and messaging together on the desktop, which enables you to customize the types of service for various users.

  • Page 24: Ip Softphones

    PCs. For a discussion of the types of Softphones available with IP Solutions for Avaya IP600, see ‘‘Avaya IP Softphones’’ on page The following DCP telephones are available: 6400-Series digital telephones • 8400-Series digital telephones • Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 25 6400-Series digital The 6400-Series digital telephones are versatile 2-wire DCP telephones that support telephones all of the key/hybrid features of Avaya IP600. These telephones have a new, global design and include the following additional features: Date and time display •...
  • Page 26 A 24-button expansion module can be added to provide 24 additional auxiliary buttons. (The 24-button expansion module requires power from the station or the closet.) Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 27 TN2214 (international 24-port circuit pack) The 8400-Series telephones are versatile 2-wire/4-wire DCP telephones that offer 8400-Series digital telephones flexibility and cost savings and support most of the key/hybrid features of Avaya IP600. (Table 3 on page 16 shows the differences between the 8400-Series telephones and 6400-Series telephones.) These telephones detect automatically whether they are...
  • Page 28 Personal CO Line Appearance Directed Call Pick-up Group Listening Station User Administration Time/Day Default Adjustable Display Pull-out Tray Headset without handset offhook 1 of 2 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 29: Analog (Single-Line) Telephones

    Depending on the particular telephone, you can alternate between two calls or set up a three-way conference using the switchhook or flash button. You can access Avaya IP600 voice features either by entering access codes from your touch-tone keypad or by pressing feature buttons.

  • Page 30: Telephone Features

    The 6220 also has 10 speed dial buttons and a 2-way speakerphone. Telephone Features For additional information on digital telephone features, see Appendix B, Telephone Features. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 31: Wireless Handsets For X-Station Mobility

    Mobility allows certain OEM wireless telephones remoted over a PRI trunk interface to be controlled by the Avaya IP600 as if the telephones were directly connected to the switch. The telephones are administered to be of the type “X-Mobile” and have additional administration information on the station form that assigns the capabilities of a remote station to the associated PRI trunk group.

  • Page 32: Teleconferencing Products

    Teleconferencing Products Teleconferencing Products SoundStation Audioconferencing Systems Avaya’s SoundStation and SoundStation EX Audioconferencing Systems enable a group of people in a conference room to share their conversation with others through a telephone connection. The Soundstation equipment permits natural conversation among many people — whether strong or soft, or from a standing or sitting position.
  • Page 33 Teleconferencing Products Figure 2. Soundstation EX with External Microphones stealth1 CJL 050696 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 34: Attendant Consoles

    Attendant Consoles Attendant Consoles To increase the effectiveness of attendants handling calls, Avaya IP600 offers the following tools: • DEFINITY 302C Attendant Console (requires connectivity to a 2-wire DCP circuit pack) DEFINITY PC Console Release 2.0 or later • DEFINITY Attendant Console...
  • Page 35 ® CALLMASTER IV, a CALLMASTER VI, a 6424D+M telephone, or a 6416D+M telephone. Local adjunct power (depending on your telephone) • PassageWay direct connection • Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 36 Attendant Consoles Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 37: Adjuncts

    Adjuncts Avaya IP600 provides the following equipment to supplement the services and features of your system and telephones: • Power systems On hold and delayed announcement systems • Headsets • • Audio and visual paging Alerts and sensors • Speakerphones •...

  • Page 38: On Hold And Delayed Announcement Systems

    Headsets help increase productivity in telephone-intensive work assignments. Headsets are proven to reduce neck strain and muscle tension when telephones are used at least 3 hours per day. Avaya provides a complete product line for Call Center, traditional business office, computer telephony, and mobile applications.

  • Page 39: Audio And Visual Paging

    “ad-hoc” visual message programming. Alerts and sensors Avaya provides a complete product line of alerts and sensors for your business. With alert devices, you can select the type of sound for incoming calls, such as bell, horn, or chime sounds.

  • Page 40: Security Devices

    The Access Security Gateway (ASG) is a built-in authentication feature that offers a more secure alternative to static login passwords for remote access to Avaya IP600. Using an encryption algorithm, the Access Security Gateway uses session-based challenge and response technology to limit access to the Avaya IP600 system’s remote maintenance and administration port, system...

  • Page 41: Call Accounting Systems

    Call Accounting Systems (CAS) do not run co-resident on the Avaya IP600 platform. They are supported ONLY if they can interface to the Avaya IP600 system for CDR records. Also, they must be able to retrieve data over LAN. Avaya provides the following call accounting systems to reduce service expenses, optimize resources, assign costs, and identify abuse.
  • Page 42 100 sites, 10,000 stations, and 5 simultaneous users. Hacker Tracker is also an available option. CAS XP runs on Windows 98, Windows NT 4.0, and Windows 2000. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 43: Intuity Audix Messaging

    This section provides a high-level overview of AUDIX and describes its application and features within Avaya IP600. This section includes: Application overview •...

  • Page 44: Additional Sources Of Information

    Indicate automatic or manual DSA login to AUDIX each time you login. If DSA automatically logs in, enter the AUDIX login and password information. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 45: Review And Test The Dsa Connection

    For more information see the following documentation on the DEFINITY ECS Documentation Library AUDIX System Administration Command Line Administration Quick Reference Online help topics available from AUDIX administration screens Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 46: Using Telnet To Access Audix Administration

    For a more information about using Telnet, see Chapter 2, “Connectivity and Access” ™ Installation and Upgrades for DEFINITY ONE Communications System Release 9.0 and Avaya IP600 Internet Protocol Communications Server (555-233-109). Features of AUDIX The following AUDIX features allow users to send, receive, and organize voice, text,...
  • Page 47 Telecommunications Device for the Deaf (TDD). For the most recent list of language alternatives, contact your Avaya account representative. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 48: Voice Mailbox

    A message that the user has listened to but not deleted. The system administrator can set the order in which these categories are played to the user. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 49: Tcp/Ip

    AUDIX Transmission Control Program/Internet Protocol (TCP/IP) provides the ability to exchange messages with subscribers on other AUDIX systems. The remote system can be next to or geographically distant from the local Avaya IP600 system. AUDIX TCP/IP uses the proprietary AUDIX digital protocol to exchange messages, user profiles, and message-status information with other machines.

  • Page 50: Avaya Message Manager

    Online help topics available from the TCP/IP browser screens Avaya Message Manager Avaya Message Manager is a combination of communications modules that function as one software feature. Users can create, send, and receive compound messages containing multiple media types: voice, fax, text, or file attachments to other users inside or outside the corporate environment.
  • Page 51 Additional information is available by double-clicking a message header in this folder. 1 of 2 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 52 This is the only way to play or record voice messages while working offline. 2 of 2 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 53: Fax Messaging

    The Avaya FAX Messaging feature combines the send and receive capabilities of a stand-alone fax machine or fax modem on a PC with the capabilities of Avaya messaging. Besides sending, receiving, and printing a fax over the telephone, a user can also forward a fax, annotate a fax with a voice message, or send and broadcast a fax to multiple telephone users.

  • Page 54: Automated Attendant

    CornerStone Software The CornerStone software has been modified, and now supports co-resident announcements. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 55: Call Center

    Detailed call statistics are constantly available to the agents and supervisors. Calls into the Avaya IP600 Call Center are queued up and routed based on information the system continually acquires. Each caller can be presented with a variety of options for leaving a voice message, a fax, or monitoring the status of the call.

  • Page 56: Automatic Call Distribution (Acd)

    Agents in an ACD environment are assigned to a hunt group, a group of agents handling the same types of calls. Avaya IP600 supports up to 99 different hunt groups. Each hunt group has associated trunks, stations, recordings, and queues. You can assign many ACD features on a per-hunt group basis to meet the different needs of diverse agent groups.
  • Page 57 A priority-queuing feature allows you to designate which calls should receive priority; these calls override the standard first-in-first-out queuing pattern. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 58 The circular sequences work to distribute calls equitably, ensuring that there are no overworked “first” extensions in a hunt group. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 59: Basic Call Management System

    Centers of up to 50 agents. BCMS is ideal for companies that need call management features. BCMS collects and processes Avaya IP600 ACD call data (up to 7 days) within the system; an adjunct processor is not required to produce call-management reports.

  • Page 60: Attendant Vectoring

    Attendant Vectoring Attendant Vectoring This is a Avaya IP600 feature for calls where the caller is seeking an attendant. It provides a lower-priced solution for customers who want to vector attendant calls that go to an attendant without purchasing the full vectoring software. This alternative provides some powerful capabilities, such as announcement in queue, time-of-day routing, and routing with coverage.

  • Page 61: Call Center Deluxe

    Vector Directory Number Calls Routing • Wildcard Matching Call Center Elite The Call Center Elite package, a Avaya IP600 feature, enhances your Call Center by including all the capabilities of the deluxe package in addition to the following features: Expert Agent Selection •...

  • Page 62: Centrevu Virtual Routing

    CentreVu Virtual Routing CentreVu Virtual Routing CentreVu Virtual Routing, an Avaya IP600 feature, helps you provide the best possible service to your customers while using all your Call Center resources wisely and cost-effectively. CentreVu Virtual Routing allows multiple locations to work together as a single virtual Call Center.

  • Page 63: Centrevu Advocate

    CentreVu Advocate CentreVu Advocate You can leverage your Call Center as a strategic business asset with Avaya’s innovative CentreVu Advocate software solution. CentreVu Advocate, a Avaya IP600 feature, eliminates the chaos and randomness associated with call handling and provides directed routing with customer-pleasing results. This breakthrough software offers new methodology for aligning your enterprise objectives with agent and management performance and customer needs.

  • Page 64: Bcms Vu

    BCMS Vu comes with pcAnywhere software, enabling Avaya’s maintenance engineers to perform remote diagnostics and maintenance for BCMS Vu. Note: The Web interface on Avaya IP600 includes the ability to download call center clients for BCMS Vu. Overview for Avaya IP600 Internet Protocol Communications Server...

  • Page 65: Centrevu Ct

    Vu Software Release 2.0 Version 2 Installation Guide. Note: The Web interface on Avaya IP600 includes the ability to download call center clients for BCMS Vu and CentreVu CT. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 66: Centrevu Call Management System (Cms)

    (RISC) processor in conjunction with the ACD features of CentreVu Call Center. Status information is sent to CentreVu CMS from the Avaya IP600 while ACD activities are in progress. This information includes specific event data on calls by agent, agent group, station, queued calls, trunks, trunk groups, and agent actions.

  • Page 67: Cms Add-On Packages

    800 x 600 resolution or higher Available free disk space: 30 megabytes or more before installation of CentreVu • Supervisor (English) Communications: TCP/IP protocol stack • Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 68: Centrevu Explorer Ii

    Web browsers, to access the server and retrieve, sort, and analyze call data stored in the CentreVu Explorer II’s local database. CentreVu Explorer II enables you to track how each and every incoming call was handled. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 69: Centrevu Visual Vectors

    ACD. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 70: Centrevu Compact Call Center Solutions Packages

    Avaya IP600 Integrated Announcements are activated to enable delayed announcements Avaya IP600 Call Classifier circuit pack, which enables calls centers to offer callers simplified call prompting capabilities for basic menu selections and routing options without the need for a CONVERSANT system Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 —...

  • Page 71: Wireless Solutions

    Avaya is the top U.S. provider of wireless solutions for business. Avaya’s cordless telephones and speakerphones provide the freedom to place and receive calls while out of the immediate work area. Avaya’s Mobility Solutions offer a range of options, from cordless telephones to integrated cellular business systems that greatly enhance the flexibility of wireless services.
  • Page 72 • Battery pack and optional battery backup • Rapid battery charger (2½ hours) • Dynamic power adjustment • Mute button • Mobility-range test capabilities • Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 73: Long-Range Mobility

    Figure 5. Long-Range mobility cydplora LJK 110600 The DEFINITY Wireless Business System PWT, when integrated with Avaya IP600, offers inherent efficiencies. This solution is supported by a patented software product unique to the wireless industry. Avaya’s Wireless System-Engineering Expert-Design System analyzes a building or campus space and determines how the wireless system should be configured.

  • Page 74: Definity Wireless Business System Pwt

    DEFINITY Wireless Business System PWT DEFINITY Wireless Business System PWT The DEFINITY Wireless Business System PWT relies on Avaya IP600 to manage mobility. It uses Personal Wireless Telecommunications-based technology, which is a leading protocol in the United States. This protocol permits up to 12 simultaneous conversations per base station and defines the radio interface between the portable telephones and the base stations in the system.

  • Page 75: Computer Telephony Integration

    (TN799) in the Avaya IP600 system. The C-LAN board requires use of one additional slot in the Avaya IP600 cabinet. The maximum message rate over the ASAI link is 100 messages per second full duplex, regardless of whether the link is going directly to the TN795 Processor board or being routed via a TN799 C-LAN board.

  • Page 76: Third-Party Applications

    Third-Party applications Third-Party applications All third-party CTI applications are supported by Avaya IP600, except for those that require adjunct routing. The following is a list of some CTI applications that are currently available. Availability varies by country. • Intuition Intuition is designed to be a cost-effective software application providing easier entry into CTI for small Call Center customers.

  • Page 77: Enterprise Class Ip Solutions

    PCs. Although voice quality can and will vary based on LAN conditions, Avaya IP600 offers features that enable management of the quality of voice communications. Avaya IP600 supports 3 Quality of Service methods: IP standard, Differentiated Services (DiffServ) —...

  • Page 78: Avaya Ip Softphones

    The road-warrior application consists of two software applications running on a PC that is connected to the Avaya IP600 over an IP network. The single network connection between the PC and Avaya IP600 carries two channels, one for the signaling path and one for the voice path.

  • Page 79: Centrevu Ip Agent

    The Avaya R300 unit supports VOIP and DCP, as well as analog line and trunk connections. In addition, each Avaya R300 unit supports 12 remote dial access data channels.
  • Page 80 Avaya R300 Remote Office Communicator Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 81: Telecommuting/Virtual Office

    Telecommuting/Virtual Office Avaya’s research and independent industry studies show that telecommuters are generally 15 to 30 percent more productive. Telecommuters convert travel time into productive work time, are less likely to be distracted by normal office routines, and frequently end up working longer hours with greater output. During severe weather, telecommuters can continue working while others are stuck at home without access to work-related systems and tools.

  • Page 82: Station Security Codes

    ID devices on its two analog ports and advanced analog calling features such as hold, drop, conference, and transfer. Additionally, a comprehensive series of Pipeline and SuperPipe access routers are available. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 83: Definity Extender

    Avaya IP600. DEFINITY Extender helps increase the productivity and performance of remote workers by allowing them to access the features of the Avaya IP600 system and their corporate LAN. With the DEFINITY Extender, remote voice access is just as simple as remote data access for off-premises employees.
  • Page 84 AUDIX features for telecommuting Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 85: System Administration

    Avaya’s broad system management philosophy extends Avaya IP600’s power and flexibility into the tools for managing the system. These tools are based on the user-friendly architecture that is the hallmark of Avaya’s DEFINITY products.
  • Page 86 Microsoft Excel. Users can then change the data, import the data back into DSA, and then resend the data to the Avaya IP600 system. The import/export capability can also assist users in creating corporate directories and custom reports.
  • Page 87 Browse Dial Ranges lets users quickly and easily view the complete dial ranges in the Avaya IP600 system. Browse Stations lets users quickly view all assigned stations in the Avaya IP600 system. Browse Unused Ports lets users view the available ports in the system.

  • Page 88: Administration

    Analog telephones • Digital Communications Protocol (DCP) telephones • Hybrid telephones • Avaya IP600’s configurations support telephone types in addition to those listed above. These include: • Attendant consoles • Voice/computers (such as DCP telephones with voice and data capabilities) •...

  • Page 89: Automatic Station Relocation/Terminal Translation Initialization

    TTI and when they use it. Scheduling Avaya IP600’s functional scheduling allows you to specify the time a command will be executed or specify that it should be executed on a periodic basis. Only commands that do not require user interaction after being entered on the command line (such as list, display, test) can be scheduled.

  • Page 90: Basic Reporting

    Basic reporting Basic reporting Avaya IP600 has built-in capabilities for generating reports. These reports are available without special hardware or software. • System Measurements reports supply information on the status of all communication facilities. These reports help determine the efficiency of resources, including (but not limited to) trunk groups, hunt groups, and the attendant group.

  • Page 91: Ecs Reports Generator

    • The scheduler can be used for off-peak, automatic polling of systems for daily reports required for monitoring your Avaya IP600 environment. It can also be set up to invoke special scripts or personal computer applications. Overview for Avaya IP600 Internet Protocol Communications Server...

  • Page 92: Call Charge Information

    All of these reports can export data formatted for use by other database management applications. Call Charge information Avaya IP600 provides two ways to know the approximate charge for outgoing calls: Advice of Charge — For ISDN trunks • Advice of Charge collects charge information from the public network for each outgoing call.

  • Page 93: Call Detail Recording

    Variable format records Avaya IP600 provides many different selectable formats. This offers a flexible means of incorporating new fields in the call detail record as new switch features and new CDR devices become available. The variable format allows you to define a record in terms of its content (from a set of available data elements), the position of its fields, and the spacing between the fields.

  • Page 94: Call Detail Recording Devices

    Security Call Detail Recording devices There is no RS-232 interface provided by Avaya IP600 for LAN. Your CDR Output Records are stored in D:Lucent Data/CDR in files Cas.in and Cdr.out. Several options are available to you for call accounting, depending on what type of...

  • Page 95: Networking

    Networking Avaya IP600 provides powerful voice and data capabilities and connections to a variety of voice and data networks. Avaya IP600 builds on Avaya’s established networking strengths to offer you network-management features, network interfaces, a variety of private-network configurations, and end-to-end Integrated Software Defined Network (ISDN) capabilities.

  • Page 96: Distributed Communications System And Isdn

    “call me” message with your name and phone number. When your Avaya IP600 is linked with other switches in a DCS, you can call any employee in the DCS complex and press the LWC button to automatically leave a standard message.

  • Page 97: Avaya Ip600 Dcs Networks

    Avaya IP600 DCS networks Avaya IP600 DCS networks If your company has two or more sites with Avaya IP600, you can network them using the DCS over ISDN-PRI feature (DCS+). This requires a system to use ISDN-PRI signaling. The network connections can be either ISDN-PRI or DS1 private-network dedicated facilities.

  • Page 98: World-Class Routing

    International Direct Distance Dialed calls generally consist of an international access code, a country code, and a national number. Both codes may vary in length. Avaya IP600’s support for International Direct Distance Dialed calls eliminates any restriction on the grouping and format of digits on ARS numbers.

  • Page 99: Network Management Features

    Network management features Network management features Avaya IP600 has a variety of features that enable you to manage your network resources effectively. Here are just a few examples of Avaya IP600 features that can be used to manage your network: •...

  • Page 100: Automatic Alternate Routing

    In order to select the appropriate trunking facility for a call, Avaya IP600 must know the type of call being made. In order to do this, each originating facility (such as a telephone or data module) has a bearer-capability class assigned.

  • Page 101: Facility Restriction Level

    Up to 5000 different authorization codes will be in effect for your system at any one time. Using Avaya IP600’s system management tools, you can assign authorization codes and change their associated Facility Restriction Level and network access permissions.

  • Page 102: Network Interfaces And Equipment

    Network interfaces and equipment Network interfaces and equipment Avaya IP600 supports a variety of interfaces to voice and data networks. Trunks supply links between Avaya IP600, the public network, and other switches. DS1 interfaces offer high-speed digital connectivity between switches.

  • Page 103: Digital Interfaces

    • features and networking. Digital interfaces Avaya supports both T1 and E1 facilities. As industry standards around the world, T1 and E1 facilities provide the latest alternative to analog trunking. E1 interface Avaya IP600 supports E1 connections. T1/E1 access and conversion allows simultaneous connection to both T1 (1.544 Mbps) and E1 (2.048 Mbps) facilities...

  • Page 104: Centralized Attendant Service

    The release-link trunk is then dropped and made available for other calls to the centralized attendant. If an Avaya IP600 is a node within a DCS and CAS is provided, a centralized attendant can do the following: •...

  • Page 105: Main/Satellite/Tributary

    Main/Satellite/Tributary If you have modest network requirements, a main/satellite/tributary configuration is an attractive possibility for private networking. In this configuration, one Avaya IP600 location is the main, and remote switches are satellites or tributaries. Attendant positions and public network facilities are usually concentrated at the main.

  • Page 106: Electronic Tandem Network

    ETN, a user dials a feature access code for the Automatic Alternate Routing feature plus the 7-digit number, for a total of eight digits. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 107: Snmp Native Agent Software

    This allows users to manage their Avaya IP600s and data networks from a central location. The NMS catches traps that Native Agents send, colors the Avaya IP600 icons according to the trap’s severity, and records the traps in the NMS trap log. A network manager can use the NMS to copy and move the icons created for different Avaya IP600 devices to specific OpenView or NetView maps of their choosing.

  • Page 108: Via The Snmp

    In addition, it provides tables of the Avaya IP600’s external devices, of the trunks in a trunk group, tables allowing access to the contents of the Avaya IP600’s bulletin board, and tables of the Avaya IP600’s signaling groups.

  • Page 109: License Server

    The LAC is modified to provide a special interface for the SNMP. This interface allows the SNMP agent to access Avaya IP600 at a craft level without knowing the password for this login. The interface will be restricted to local machine instances of SNMP only.
  • Page 110 Avaya IP600 Co-Resident Modules Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 111: Appendix A: Avaya Ip600 Features

    Avaya IP600 Features This appendix provides a list of the features of Avaya IP600 arranged in the following categories: Automatic Routing Features • • Basic Features Call Center Features • Private Networking Features • • Trunk Group Features This appendix lists all Avaya IP600 capabilities available anywhere. Some of the listed features are optional.

  • Page 112: Basic Features

    Basic features Basic features The following features are supported with Avaya IP600: • Abbreviated Dialing • Administered Connections Administrable Language Displays • Administration Change Notification • Administration Without Hardware • Alphanumeric Dialing • Alternate Operations Support System Alarm • Number Answer Detection •...
  • Page 113 Crisis Alert to a Digital Station • Customer-Provided Equipment Alarm • Data Call Setup • Data Hot Line • Data Privacy • Data Restriction • • Default Dialing Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 114 Intercom — Dial • Internal Automatic Answer • Last Number Redial • Leave Word Calling • Line Lockout • Listed Directory Number • • Loudspeaker Paging Access Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 115 Security Violation Notification • Send All Calls • Station Hunting • Station Security Codes • Station Used As Virtual Extension • • Station User Administration Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 116: Call Center Features

    • World Class Tone Detection • World Class Tone Generation • Call Center features Avaya IP600 offers the following features designed to help you set up and maintain a modern Call Center: • Abandoned Call Search • Add/Remove Skills •...
  • Page 117 • Service Observing • Universal Call ID • VDN in a Coverage Path • • VDN of Origin Announcement • Voice Response Integration • VuStats Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 118: Private Networking Features

    Private networking features Private networking features The great expandability of Avaya IP600 makes it a logical choice for setting up private networks. Consequently, the system includes many private networking features: • Centralized Attendant Service Distributed Communications System • DCS Alphanumeric Display for Terminals •...

  • Page 119: Trunk Group Features

    Transit Counter • Uniform Dial Plan User to User Information over Public Network • Trunk group features Avaya IP600 offers an array of features for managing trunk groups efficiently: ATM-CES Trunks • ATM Trunks • Brazil — R2 MFC Backwards Signal •...
  • Page 120 Trunk group features Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 121: Appendix B: Telephone Features

    Attendant assistance is not required and the call does not have to be redialed. It interfaces with satellite workstations via TGU/TGE trunks and is always available for calls that use TGU/TGE trunks. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 122: Conference

    This is helpful when you are on a call and need to go to another location for information. It also allows you to answer a call from any telephone after being paged by a telephone user or an attendant. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 123: Misoperation Handling

    Timeout on Call Timer feature introduces a new system-wide field that allows the user to specify how long to display the duration of the call. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 124: Call Redirection

    Call Coverage, to call the called party for private consultation. Consult can be used to let a covering user ask the principal if they want to speak with the calling party. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 125 External Call: Active, Busy, Don’t Answer Secretary Internal Calls: Cover All Clerk Internal Call: Active, Busy, Don’t Answer AUDIX Voice Messaging Internal Calls: Send All Calls Message Center Group Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 126 Incoming calls on other trunk groups are processed normally. Enhanced Night Avaya IP600 informs a Voice Mail System (VMS) that it is in Night Service, Service allowing the VMS to perform different actions and call handling for out-of-hours operation.
  • Page 127 Anyone in the department can answer the call. The salesperson most qualified to answer the call can bridge onto the call. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 128: Disconnecting Unanswered Calls

    60-, 90-, and 120-second no-answer disconnect timers, based on ARS call type • 120-second timer used for calls without a call type, such as calls to trunk access codes. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 129: Speed/Convenience Calling

    Telephone Self-Administration Allows you to program feature buttons on 6400- and 4600-series telephones yourself. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 130: Automatic Callback

    The start/stop function can be voice or dial controlled. Other functions such as initial activation and playback are controlled by additional dial codes. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 131: Emergency Access To The Attendant

    DEFINITY system. “Digit 1 as Flash” as used in Italy and the United Kingdom will not serve as the flash button in this application. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 132: Special Dial Tone

    DEFINITY ECS softkeys and display telephones. In addition to the standard Roman character set, you can choose either the Katakana or characters used for most European languages. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 133: Group Communication

    “send-all calls” active, or has “do not disturb” active. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 134: Special Ringing

    This feature primarily affects audible ringing for calls directed to telephones that are off hook, or calls directed to idle and active CALLMASTER telephones. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 135: Messaging

    In this case, callers are instructed to enter keypad commands to direct the call. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 136 These message-retrieval options can be assigned to users individually. • Demand Print — Allows you to print your undelivered messages without calling the Message Center. • Voice Messaging Systems — The Avaya voice messaging solutions include: DEFINITY AUDIX INTUITY AUDIX INTUITY Lodging Octel 100 Voice Response solutions include:...

  • Page 137: Telecommuting

    This feature is also used by maintenance personnel to ensure that an extension number is correctly administered. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 138 Telecommuting Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 139: Appendix C: Attendant (Operator) Features

    DEFINITY PC Console Avaya DEFINITY PC Console allows your Attendants to handle incoming calls efficiently by personal computer. Using the familiar Microsoft Windows graphical interface, the Attendants can easily keep track of how long callers have been on hold and who they are waiting for.

  • Page 140: Attendant Features

    Intrusion (Call Offer) — Allows an Attendant to enter an existing call to inform • the person being called about a message or another call. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 141: Making Calls

    Attendant to memorize, or look up, and dial the trunk access codes associated with frequently used trunk groups. Pressing a labelled button selects an idle trunk in the desired group. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 142: Accessing The Attendant

    The Attendant can use this feature in two ways: using standard Direct Extension Selection access, or using enhanced Direct Extension Selection access. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 143: Centralized Attendant Service

    Incoming calls to the branch, as well as calls made by users directly to the Attendants, are routed to the centralized Attendants over Release Link Trunks. Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 144: Attendant With Dcs

    Providing call-progress information for the Attendant Allowing Attendant intrusion between a main and a satellite PBX Allowing a main PBX to provide DID/CO intercept treatment rather than the satellite PBX Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

  • Page 145: Index

    Avaya CTI server console Avaya FAX Messaging features Avaya FreeWorks Solutions general Avaya IP Softphones Attendant Call Handling Avaya R300 Remote Office Communicator Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 146 Call Coverage console, PC call redirection consoles, attendant voice messaging systems CONVERSANT Call Detail Recording voice response software Call Forwarding All Calls, Interflow cordless telephones Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 147 ACD calls Enterprise Class IP Solutions equipment network Extended User Administration of Redirected Calls Telecommuting Access interfaces external speakerphones digital interfaces, EI interfaces, network Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 148 Class of Restriction equipment Class of Service interfaces Security Violations management Site Data Network Management features Tandem Traffic networking features Traffic Summary networking solutions Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 149 AUDIX features trunks, release-link Call Answering for Nonresident Subscriber trunks, remote access Call Forwarding Off-Net trunks, tie DEFINITY Extender Extended User Administration of Redirected Calls features Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...
  • Page 150 Virtual Office Solutions working from home visual paging World Class Routing voice messaging AUDIX voice messaging systems Call Coverage X-Station Mobility Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000...

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