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Key AltiContact Manager Characteristics
•
DNIS Name Display and Routing over IP Tie Trunk - allows for
DNIS information to be transferred to the system when routed over IP
tie-trunks. DNIS name of matched entry is displayed at AltiConsole,
AltiView, AltiAgent and handset.
•
DTMF Remote Carriage - DTMF tones and/or digits are detected
and sent out-of-band, over a reliable TCP/IP channel to the remote
AltiContact Manager, to guarantee the delivery.
•
Dialing Prefix Filter - users may select a PSTN or IP trunk when
making outgoing calls by dialing a configurable access code.
•
Echo Cancellation - due to bandwidth limitations and device loading,
long delays may occur during packet delivery process, which worsens
the echo effect of recorded and live voice speech. Echo cancellation is
provided to maintain reasonable voice quality.
•
G.711 Codec - toll quality (64K) digital voice encoding, which
guarantees interoperability for better voice quality.
•
G.723.1 Codec - a dual rate audio encoding standard, which provides
near toll quality performance under clean channel conditions. VAD
(Voice Activity Detection) capability is also included to suppress
silence packets.
•
G.729 A+B Codec - speech data encoding/decoding standard of 8
Kbps; the encoder functionality includes VAD, the decoder
functionality is capable of accepting silence frames and generating
comfort noise (CNG).
•
H.323 Standard Support - AltiWare IP is based on the H.323
protocol, which is an emerging ITU standard for multimedia
communications over IP.
•
IP Extensions - the IP Extension feature allows an H.323 compliant
terminal device to connect to AltiContact Manager. IP extensions have
the same functionality as an analog station. Group agents can log in
from a remote location using IP extensions.
IP Extension Auto Failover - when an IP extension is
NEW
unreachable, the system will automatically fail over to a
configured physical extension, which includes Alti-Mobile
Extensions and office extensions.
1-26 AltiContact Manager Administration Manual
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