Trouble Shooting - Arcam BDP300 Handbook

trouble-
shooting
If a fault occurs, check this troubleshooting table before
taking your unit for repair.
If the fault persists, attempt to solve it by switching the
unit off and on again.
If this fails to resolve the situation, consult your dealer.
Under no circumstances should you repair the unit
yourself as this will invalidate the guarantee!
Problem Possible cause
No power The AC input cord is disconnected.
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Poor connection at AC wall outlet or the outlet is inactive.
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No playback The disc is loaded upside down.
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The disc is not playable.
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The disc is dirty.
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The recorded disc is not correctly finalized.
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The parental level is not set correctly.
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The symbol about invalid operation is displayed.
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Malfunction The disc is scratched, dirty, poorly recorded or unplayable.
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No picture The video cords are disconnected.
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The incorrect selection of input source on the TV.
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The disc is not playable.
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Noisy or distorted The unit is connected to a recording device directly and the copyguard
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picture function is activated.
The disc is dirty.
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It is in rapid advance or reverse playback, or in frame advance playback.
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Abnormal picture or no The resolution is not set correctly for video signals to be output from the
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picture COMPONENT and HDMI OUT sockets.
The TV does not support HDCP.
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The TV type of this unit is different from that of your TV or the disc.
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Slight pause of picture The layer transition occurs during playback of DVD Videos, etc. in dual-
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layer format.
No sound The audio cords are disconnected.
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The speakers are disconnected to the amplifier.
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The incorrect selection of input source on the amplifier.
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Noisy or distorted sound The disc is dirty.
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Poor connections.
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BD-LIVE contents Poor connections between this unit and broadband router and/or modem.
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cannot be loaded
The USB memory device is disconnected.
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The BD-Live Internet Access is set to 'Prohibit Access' .
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The BD disc does not support BD-LIVE.
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The network settings are not set correctly.
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Remote control unit does Batteries are not loaded or exhausted.
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not operate.
The remote sensor is obstructed.
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E-24
Remedy
Connect cord securely.
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Check the outlet using a lamp or another appliance.
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Reload the disc with the printed side up.
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Use a playable disc.
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Clean the disc.
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Load a disc that is correctly finalized.
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Set the parental level setting correctly: see page E-22.
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Adjust the setting correctly.
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Press the POWER switch to switch the power off, press the
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POWER switch again and then unload the disc.
Connect the cords correctly.
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Select the input source correctly.
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Use a playable disc.
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Connect the unit so that the picture signal is
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transferred directly to the TV.
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Clean the disc.
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Sometimes a small amount of picture distortion may
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appear. This is not a malfunction.
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Set the resolution correctly: see page E-19.
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This unit will not transfer the video signals via the HDMI
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connector to TV that does not support HDCP. This is not a
malfunction.
Set the TV type correctly: see page E-19.
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Sometimes a slight pause may occur. This is not a
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malfunction.
Connect the cords correctly.
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Connect the speakers correctly.
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Select the input source correctly.
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Clean the disc.
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Check the connections and connect all cords securely.
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Check the connections and connect all cords securely.
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Connect the USB memory device to this unit.
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Set it to ' A lways Allow Access': see page E-21.
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Load a disc that supports BD-LIVE.
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Set the network settings correctly: see page E-21.
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Replace the batteries.
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Remove the obstacle.
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