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Chapter 6: Troubleshooting
If you encounter any of the common installation problems, you may be able to resolve the issue by following the steps
indicated for that issue.
Common installation problems
Spaces in the TEMP or TMP environment variables (Windows only)
Problem:
A space in the path of the TMP or TEMP environment variables in Windows causes the installer to stop after extracting
from the archive.
Solution:
Change the TEMP or TMP environment variable so it does not include spaces.
Incomplete download
Problem:
InstallAnywhere displays a message to choose another install location. No matter what location you choose, the install
doesn't succeed.
Solution:
Ensure that you downloaded the complete installation file; if not, download the file again.
Problem:
When you try to download the ColdFusion installation file on an Apple Macintosh, the download stops before it is
complete, but the browser indicates that the download is complete.
Solution:
If you are using Safari:
1
Start the download.
Open the download window (Option-Command-L).
2
When the download looks like it has stalled, click the Stop (X) button.
3
4
Click the Resume button.
Safari continues the download from where it stalled.
5
Repeat Steps 3 and 4 as necessary
Last updated 7/9/2012
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