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Chapter 11: Basic Troubleshooting and
FAQs
Basic troubleshooting overview
You can perform some tests to avoid experiencing trouble as you begin your work with ColdFusion.
Verify the following:
• Web server is running: Before you install ColdFusion, ensure that your web server is installed and running. You
can do this by loading a page in your web browser using the HTTP protocol.
• ColdFusion is running: After you install ColdFusion, use the ColdFusion Administrator to ensure that ColdFusion
is running.
• Change ColdFusion user account: In Windows, ColdFusion runs under the host System account by default. If
ColdFusion application pages do not have access rights to interact with resources (remote data sources, other
application pages, COM objects), you must run ColdFusion under a specific account that provides the necessary
access rights. For details, see Change ColdFusion user account.
• Analyze activity in log files: ColdFusion log files contain valuable information that can help you identify problems
with ColdFusion or with application pages in your site. For details, see Analyze server activity in log files.
Verify that the web server is running
Before you install ColdFusion, ensure that your web server is installed and running.
Open a web browser.
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2
In the address line, enter the URL for a web page or site. For example, if the file myindex.htm is in your web
document root directory, load the page in your browser, using the localhost URL, as follows:
http://127.0.0.1/myindex.htm
or
http://127.0.0.1:8500/myindex.htm
Press Enter.
3
If the web server is running, the page appears, otherwise, an error message appears.
Verify that ColdFusion is running
Note: To run ColdFusion Administrator, you must enable cookies in your browser.
Open a web browser.
1
2
In the address line, enter the appropriate URL, as follows:
• If ColdFusion is installed on a local server:
http://localhost/CFIDE/Administrator/index.cfm
• If ColdFusion is installed on a remote server:
(built-in web server)
Last updated 7/9/2012
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