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Confirm that both ends of the Ethernet cable are
securely plugged into the WAN port on the base
station and into an open port on the router. Cycle
power to the base station by removing the power
connector and then waiting a few seconds before
reconnecting power to the base station.
My WAN LED is blue but I can not place a call via my
AIRAVE.
Check that the router is communicating properly
with your ISP. The Internet activity LED on your
router should be blinking. For further router
troubleshooting tips, please review the router
manufacturer's printed or online documentation.
My System LED is solid red.
A red System LED indicates a system error was
detected and is symptomatic of a communication
problem with the Sprint network.
Before contacting your Sprint Customer Service
Center, check the following:
Is your WAN LED illuminating blue? If it is not,
●
then there may be a communication problem
between your base station and the router.
Is the GPS LED illuminating blue? If it is not,
●
the base station might not be properly
receiving a GPS signal. Inability to receive a
GPS signal can result in the base station
failing to validate your account information
and network timing, which then prevents
usage and reroutes you back to the nearest
cell tower. If this is the problem, install the
external GPS antenna (page 5).
The AIRAVE base station seems to be getting too hot.
Make sure there is nothing blocking the heat
vents located along the side of the base station.
It is recommended that the AIRAVE be located in
a well-ventilated open area at least 12 inches
from any surrounding hard surfaces. It is not
recommended that the base station be installed
in a cabinet or other enclosed location.
Under what circumstances should I restrict my AIRAVE?
Although you can limit access to your AIRAVE
by calling Sprint Customer Service at
, restriction is not necessary and
1-866-556-7310
needed only in the rare circumstance that other
Sprint users are taking up available capacity on
your device.
Troubleshooting
9
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