Acer TravelMate 350 Service Manual
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Acer TravelMate 350 Service Manual

Acer TravelMate 350 Service Manual

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TravelMate 350
Service Guide
Service guide files and updates are available
on the AIPG/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PART NO.: 49.45H02.001
DOC. NO.: SG348
PRINTED IN TAIWAN

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  • Page 1 TravelMate 350 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: 49.45H02.001 DOC. NO.: SG348 PRINTED IN TAIWAN...
  • Page 2 Copyright Copyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: Denotes actual messages that appear Screen messages on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 4 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 5: Table Of Contents

    Table of Contents Chapter 1 System Specifications Features............1 System Block Diagram .
  • Page 6 Table of Contents...

  • Page 7: System Specifications

    Chapter 1 System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance Mobile Pentium® III 256 KB level 2 cache featuring Intel® SpeedStep™ technology 64-bit memory bus External EasyLink™ Combo Drive (floppy and CD-ROM/DVD-ROM drive) High-capacity, Enhanced-IDE hard disk Li-ion main battery pack Power management system with ACPI (Advanced Configuration Power Interface)
  • Page 8 Human-centric design and ergonomics Sleek, smooth and stylish design Full-sized keyboard Ergonomically-centered touchpad pointing device Internet scroll key Expansion One type II/I CardBus PC card (formerly PCMCIA) slot with ZV (zoomed video) port support Upgradeable memory EasyPort port replicator Chapter 1...

  • Page 9: System Block Diagram

    System Block Diagram CPU CORE COPPERMINE 700/750 MHz Regulator HOST BUS 100 MHz CLOCK 100 MHz Generator SDRAM North Bridge ALi M1632M-U SO-DIMM*2 PCI BUS ZV PORT Power & DC-DC 33 MHz Regulator SMART CARD IDEP LAN/802.11 IEEE SLOT * 1 CARDBUS MiniPCI South Bridge...

  • Page 10: Board Layout

    Board Layout Top View 1. Expansion port 10. PCMCIA socket connector 2. Modem port 11. Speaker/Headphone-out jack 3. LAN port 12. Line-in/external MIC jack 4. External monitor port 13. Infrared port 5. DC-in port 1 14. Keyboard controller (M38867) 6. Pentium III processor 15.

  • Page 11: Bottom View

    Bottom View 1. DIMM 1 socket 6. Clock generator 2. DIMM 2 socket (reverse) 7. TV controller 3. CardBus controller 8. COM port controller 4. IEEE 1394 controller (TI TSB43LV22) 9. Geyserville controller 5. Clock buffer Chapter 1...

  • Page 12: Panel

    Panel Ports allow you to connect peripheral devices to your computer as you would with a desktop PC. Front view Item Description Display screen Also called LCD (liquid-crystal display), displays computer output. Status indicators LEDs (light-emitting diodes) that turn on and off to show the status of the computer and its functions and components.

  • Page 13: Left View

    Item Description Keyboard Inputs data into your computer. Speaker Outputs sound. Left view Item Description EasyLink Combo Drive Connects to an EasyLink Combo Drive. connector IEEE 1394 port Connects to any IEEE 1394 supported devices. Power switch Turns on the computer power. PC Card eject button Ejects PC Card from the card slot.

  • Page 14: Rear View

    Rear view Item Description PS/2 port Connects to any PS/2-compatible device (e.g., PS/2 keyboard/ mouse/keypad). USB ports (two) Connect to any Universal Serial Bus devices (e.g., USB mouse, USB camera). Expansion port I/O replicator or EasyPort expansion devices. Modem jack Connects to a phone line.

  • Page 15: Bottom View

    Bottom view Item Description Battery bay Houses the computer's battery pack. Hard disk bay Houses the computer's hard disk (secured by a screw). Hard disk anti-shock Protects your hard disk against shocks. protection Battery release latch Unlatches the battery to remove the battery pack. Personal identification slot Insert a business card or similar-sized identification card to personalize your computer.

  • Page 16: Indicators

    Indicators The computer has seven easy-to-read status icons below the display screen. The Power and Sleep status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed. Icon Function Description...

  • Page 17: Keyboard

    Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Special keys Lock keys The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase.
  • Page 18 Embedded numeric keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired access Num lock on Num lock off...
  • Page 19 Hot keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot key Icon Function...
  • Page 20 The Euro symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International.

  • Page 21: Touchpad

    Touchpad The built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palm rest provides optimum comfort and support. NOTE: When using an external USB or serial mouse, you can press Fn-F7 to disable the touchpad.
  • Page 22 Center Function Left button Right button buttons Scroll Click and hold the up/ down button NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping harder will not increase the touchpad’s responsiveness.

  • Page 23: Hardware Specifications And Configurations

    CPU package BGA package CPU core voltage 1.6V/1.35V CPU I/O voltage 1.5V BIOS Item Specification BIOS vendor Acer BIOS version V3.3 BIOS ROM type Flash ROM BIOS ROM size 512KB BIOS package 32-pin TSOP Supported protocols ACPI 1.0b, HDD Password, Int 13h Extensions, S4BIOS for Win98, PnP BIOS 1.0a, SMBIOS 2.3,Simple Boot Flag 1.0, PCI 2.1...
  • Page 24 System Memory Item Specification Memory controller Built-in ALI M1632 Onboard memory size DIMM socket number 2 sockets Supports memory size per socket 64/128 MB Supports maximum memory size 256MB (128MB x 2) Supports DIMM type SDRAM Supports DIMM speed 100MHz Supports DIMM voltage 3.3V Supports DIMM package...
  • Page 25 Modem Interface Item Specification Modem Interface/Chipset Built in M1535 AC’97 2.1 compliant digital controller interface with software modem solution / Ambit U98M005.01 Fax modem data baud rate (bps) 14.4K Data modem data baud rate (bps) Supports modem protocol V.90 data modem 56K, V.90 fax modem 14.4K and digital line protection operation Modem connector type RJ11...
  • Page 26 CD-ROM/Floppy Diskette Combo Drive Interface Item Specification Loading mechanism Drawer with soft eject and emergency eject hole Power Requirement Input Voltage Floppy disk drive Floppy disk Specifications Media recognition 2DD (720KB) 2HD (1.2MB, 3-mode) 2HD (1.44MB) Sectors / track Tracks Data transfer rate (Kbit/s) Rotational speed (RPM) Read/write heads...
  • Page 27 Audio Interface Item Specification Audio controller Built in M1535 audio controller combined with standard AC97/AC98 codec (Cirrus CS-4299) Audio onboard or optional Onboard Mono or Stereo Stereo Resolution 16 bit Compatibility Windows Sound System (WSS), Microsoft PC98/PC99, WHQL audio requirement Mixed sound source Voice, Synthesizer, Line-in, Microphone, CD Voice channel...
  • Page 28 USB Port Item Specification USB Compliancy Level OHCI USB 1.0 Number of USB port Location Rear side Serial port function control Enable/Disable by BIOS Setup IrDA Port Item Specification IrDA FIR port controller Built in M1535 Number of IrDA FIR port Location Front side IrDA FIR port function control...
  • Page 29 Battery Item Specification Cell voltage 3.6V Number of battery cell Package configuration 3S-2P Package voltage DC-AC LCD Inverter Item Specification Vendor & model name Ambit T62I174.00 & Sumida IV003 (IV15090/T) Input voltage (V) Input current (mA) 200mA max Output voltage 1300Vrms (Vrms, no load) Output voltage...
  • Page 30 AC Adapter Item Specification Frequency variation range (Hz) 47 - 63 47 - 63 Nominal voltages (V) 90 - 264 90 - 264 Inrush current The maximum inrush current will The maximum inrush current will be be less than 50A and 100A when less than 50A and 100A when the the adapter is connected to adapter is connected to 115Vac(60Hz)
  • Page 31 Power Management Power Saving Mode Phenomenon Standby Mode The buzzer beeps Waiting time specified by the The Sleep indicator lights up System Standby value or the operating system elapses without any system activity. Closing the display cover When the computer is about to enter Hibernation mode (e.g., during a battery-low condition), but the Hibernation file is invalid...
  • Page 32 Mechanical Specifications Item Specification Dimensions 289mm (W) x 219mm (D) x 23mm (H) Weight 1.816 kg (4 lbs) (including battery) I/O Ports One type II/I PCMCIA (PC card) port, one Smart Card port, one IEEE 1394 port, one EasyLink Combo Drive connector, one RJ11 port, one RJ-45 port, one DC-in port, one infrared (FIR) port, two USB ports, one external display port, one PS/2 keyboard/mouse port, one line-out jack, one line-in jack, one expansion port...
  • Page 33 I/O Address Map I/O Address Function 220-22F Audio 240-24F Audio (optional) 278-27F Parallel port 3 2E8-2EF COM4 2F8-2FF COM2 or FIR (optional) 376, 3F6 ALi M5229 PCI BusMaster IDE controller 3BC-3BF Parallel port 1 3B0-3BB Video Controller 3C0-3DF 3F0h-3F7 Standard Floppy Disk Controller 3E8-3EF ALi fast IR controller 3F0-3F5, 3F7...
  • Page 34 DMA Channel Assignment DMA Channel Function DRQ3 IrDA Fast Infrared Port DRQ4 Direct memory access controller DRQ5 Not Used DRQ6 Not Used DRQ7 Not Used Chapter 1...

  • Page 35: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 36: System Information

    System Information The System Information sub-menu displays basic and important information about your computer. System Information CPU Type & Speed ... Pentium ® III 500 MHz Floppy Disk Drive ..1.44 MB, 3.5-inch Hard Disk Drive .... xxxxx MB HDD Serial Number ..xxxxxxxxxxxxxxxxxxxx System with ....

  • Page 37: Basic System Settings

    Basic System Settings The Basic System Settings sub-menu allows you to set the system date and time. Basic System Setting Date ......[Mon, Aug 28, 2000] Time ......[12:00:00] = Move highlight bar, = Change Setting, F1 = Help The following table describes the parameters in this sub-menu. Parameter Description Format...
  • Page 38 The following table describes the parameters in this sub-menu. Settings in boldface are the default and suggested parameter settings. Parameter Description Options Boot Display Sets the display on boot-up. Both or Auto When set to Auto, the computer automatically determines the display device when the computer starts up.

  • Page 39: Onboard Devices Configuration

    Onboard Devices Configuration The parameters in this screen are for advanced users only. You do not need to change the values in this screen because these values are already optimized. The Onboard Devices Configuration sub-menu assigns resources to basic computer communication hardware.

  • Page 40: System Security

    System Security The System Security sub-menu allows you to safeguard your computer and data with passwords and other security measures. System Security Setup Password ..... [ None ]/[Present] Power-On Password ....[ None ]/[Present] Hard Disk Password ....[ None ]/[Present] Processor Serial Number ....
  • Page 41 Three password types protect your computer from unauthorized access. Setting these passwords creates several different levels of protection for your computer and data: Setup Password prevents unauthorized entry to the BIOS Utility. Once set, you must key-in this password to gain access to the BIOS Utility. Power-On Password secures your computer against unauthorized use.
  • Page 42 Changing a Password To change a password, follow these steps: Remove the current password. See “Removing a Password” on page 35. Set a new password. See “Setting a Password” on page 34. Loading Default Settings If you want to restore all parameter settings to their default values, select this menu item and press Enter. The following dialog box displays.

  • Page 43: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Use the AFlash utility to update the system BIOS flash ROM. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use AFlash. NOTE: This program contains a readme.txt file.

  • Page 44: System Utility Diskette

    System Utility Diskette This utility diskette is for the Acer TravelMate 350 notebook machine. It provides the following functions: Panel ID Utility Thermal & Fan Utility Main Board Data Utility To use this diskette, first boot from this diskette, then a “Microsoft Windows ME Startup Menu” prompt you to choose the testing item.

  • Page 45: System Diagnostic Diskette

    The diagnostics program here that we used is called PQA (Product Quality Assurance) and is provided by Acer Headquarters. You can utilize it as a basic diagnostic tool. To get this program, either download it from http://csd.acer.com.tw or find it in the TravelMate 350 service CD kit.
  • Page 46 Press to move around the main menu. Press Enter to enable the selected option. The main options are Diag, Result, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu. Vx_x xx-xx-xx Result...
  • Page 47 The screen below appears if you select Multi Test. Vx_x xx-xx-xx Vx_x xx-xx-xx Result Diag Option SysInfo Exit Result Diag SysInfo Option Exit Diag Diag TEST TEST MULTI TEST Multi TEST FULL TEST QUICK TEST TEST COUNT VALUE (1...9999) 1 Specify the desired number of tests and press Enter.
  • Page 48 Chapter 2...

  • Page 49: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat to prevent electrostatic discharge Flat-bladed screwdriver Phillips screwdriver Hexagonal screwdriver...

  • Page 50: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Chapter 3...

  • Page 51: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphical representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 52 Main Unit CPU EMI Plate Modem Board LAN Board RTC Battery Keyboard Bezel TouchPad Module Main Board Speaker USB and PS/2 FAN Sink Module PCMCIA Slot Daughter Board I/O Port Bracket Chapter 3...

  • Page 53: Removing The Battery Pack

    Removing the Battery Pack To remove the battery pack, push the battery release button inward. Slide the battery pack out of the machine. Chapter 3...

  • Page 54: Removing The Hard Disk Drive Module

    Removing the Hard disk drive Module To remove the hard disk drive, first remove the screw from the hard disk drive bezel. Then carefully remove the hard disk drive module from the machine. Disassembling the Hard disk drive Module Remove the two screws from either side of the hard disk drive module. Remove the hard disk drive bezel from the hard disk drive module.

  • Page 55: Removing The Dvd-Rom And Floppy Disk Drive Module

    Removing the DVD-ROM and Floppy disk drive Module To remove the DVD-ROM and floppy disk drive module, first disconnect the DVD-ROM and floppy disk drive cable from the easylink combo drive bay. Then close the easylink combo drive bay cover. Chapter 3...

  • Page 56: Removing The Video Capture Kit

    Removing the Video Capture Kit To remove the video capture kit, disconnect the video capture kit cable from the USB port on the rear of the unit. Remove the video capture kit from the side of the LCD. Then insert the rubber cover back into its position. Chapter 3...

  • Page 57: Removing The Extended Memory

    Removing the Extended Memory To remove the extended memory from the machine, first loosen two screws from the memory cover. Then lift the cover off and remove it from the main unit. Push out the latches on both sides of the socket and pull the memory module from the socket. Chapter 3...

  • Page 58: Disassembling The Lcd

    Disassembling the LCD Removing the Hinge Cap To avoid risk on LCD damage, place a protective mylar film on the LCD surface before disassembly. Push the hinge cap outward, then slide the cap out from the main unit. Removing the Middle Cover Push the middle cover backward and lift the middle cover away from the system.

  • Page 59: Removing The Led Board

    Removing the LED Board Remove the three screws on the middle cover and then remove the LED board from the middle cover. Removing the Keyboard To remove the keyboard, first remove the screw from the main unit. Pull the two latches downward to lift the keyboard upward and expose the keyboard. Disconnect the keyboard cable from the main board at CN20, then carefully remove the keyboard from the unit.

  • Page 60: Removing The Inverter Board

    Removing the Inverter Board Remove the two screws from the LCD coaxial cable. Disconnect the coaxial cable from the main board at CN7. Disconnect the inverter cable from the main board at CN10. Remove the four screws from the hinges and bottom of the unit as shown. Then remove the LCD module from the main unit.

  • Page 61: Disassembling The Lcd Module

    Disassembling the LCD Module Remove the view capture kit rubber cover from each side of the LCD module. Remove five LCD cushions and then five screws from the LCD bezel. Snap off the LCD bezel carefully then remove the LCD bezel from the module. Remove the screw from the inverter.
  • Page 62 Remove four screws from both sides of the LCD. Then remove the LCD from the LCD panel. Remove the ESD tape and disconnect the LCD coaxial cable from the LCD gently. 10. Then remove the two LCD hinges from the panel. Chapter 3...

  • Page 63: Removing The Lan Board

    Removing the LAN Board Remove the EMI mylar. Loosen two screws from the CPU EMI plate. Remove the CPU EMI plate from the main unit. Use a flat screw driver to remove the RTC battery. Push the latches on both sides of the socket and pull the LAN board out of the socket. Chapter 3...

  • Page 64: Removing The Upper Case

    Removing the Upper Case To remove the upper case, first remove the six screws from the bottom of the main unit and four screws from the upper case as shown. Disconnect the speaker cable from the main board at CN 8. Disconnect the touchpad cable from the main board at CN18.

  • Page 65: Removing The Speaker

    Removing the Speaker Remove the two screws from the speaker and then remove the speaker from the upper case. Removing the Touchpad Remove the three screws from the touchpad support bracket then slide the bracket leftwards to detach it from the upper case. Disconnect the touchpad cable from the touchpad, then remove the touchpad board from the bracket.

  • Page 66: Removing The Modem Board

    Removing the Modem Board Disconnect the modem cable from the main board at CN5. Remove the screw from the modem board and then remove the modem board from the main board at CN17. Remove the modem cable from the modem board. Chapter 3...

  • Page 67: Removing The Lower Case

    Removing the Lower Case Removing the Main board Remove the three screws from the bottom of the unit and one screw from the main board. Remove the main board from the lower case. Removing the EMI Plate Remove the four screws from the EMI plate. Then remove the EMI plate from the main board.

  • Page 68: Removing The Heatsink

    Removing the Heatsink Detach the ESD tape from the main board. Lift up the heatsink and disconnect the fan cable from the main board at CN15. Then remove the heatsink. Removing the Daughter and I/O board Remove the two screws from the USB daughter board. Then remove the USB daughter board from the main board at CN9.

  • Page 69: Removing The Pcmcia Slot

    Remove the two hex screw from the I/O port bracket, then remove the I/O port bracket from the main board. Detach the audio cover from the main board. Removing the PCMCIA Slot Disconnect the PCMCIA slot cable from the main board at CN23. Loosen the three screws from the main board.

  • Page 70: System Upgrade Procedure

    System Upgrade Procedure Base Unit to Bluetooth Unit To upgrade system from Base Unit to Bluetooth Unit, first install the bluetooth module to the upper case. Then secure it with two screws and arrange the cable well. Re-attach the upper case back into the main unit and secure with one screw. Re-connect the bluetooth and speaker cables back into the main board at CN12 and CN5 respectively.

  • Page 71: Base Unit To Wireless Lan Unit

    Base Unit to Wireless LAN Unit To upgrade the system to from Base Unit to Wireless LAN Unit, first detach the upper case from the main unit carefully. Note that the one marked with BT is for the right antenna and the one marked with 802.11b is for the left antenna.
  • Page 72 Remove the LAN board from the main board. Then insert the wireless LAN board into its socket and press it down to secure well. Be careful to arrange the right and left RF cables well. Re-attach the upper case back into the main unit and connect the RF cables into the Wireless LAN board. Wireless LAN to Wireless LAN and Bluetooth Combo Unit Remove the right antenna from the upper case.
  • Page 73 Re-attach the upper case back into the main unit and secure with one screw. Re-connect the bluetooth and speaker cables back into the main board at CN12 and CN5 respectively. Re-connect the RF cables back into the Wireless LAN board. Chapter 3...
  • Page 74 Chapter 3...

  • Page 75: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 76: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 77: Memory Check

    The following auxiliary input devices are supported by this computer: Numeric keypad External keyboard If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory Check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the PQA program (please refer to “Running PQA Diagnostics Program”...

  • Page 78: Touchpad Check

    Remove the battery pack and measure the voltage between battery terminals 1(ground) and 7(BT+). See the following figure If the voltage is still less than 7.2 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.

  • Page 79: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 80: Index Of Error Messages

    Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Failure Fixed Disk Reconnect hard disk drive connector. “Load Default Settings” in BIOS Setup Utility. Hard disk drive Main Board Stuck Key see “Keyboard or Auxiliary Input Device Check” on page 70 . Keyboard error see “Keyboard or Auxiliary Input Device Check”...
  • Page 81 Error Message List Error Messages FRU/Action in Sequence Device Address Conflict Run “Load Default Settings” in BIOS Setup Utility. RTC battery Main Board Allocation Error for device Run “Load Default Settings” in BIOS Setup Utility. RTC battery Main Board Failing Bits: nnnn DIMM BIOS ROM Main Board...

  • Page 82: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
  • Page 83 PCMCIA/Smart Card-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA/Smart Card slot assembly Main Board System cannot detect the Smart Card Smart Card PCMCIA/Smart Card slot assembly Main Board PCMCIA/Smart Card slot pin is damaged. PCMCIA/Smart Card slot assembly Memory-Related Symptoms Symptom / Error...
  • Page 84 Power Management-Related Symptoms Symptom / Error Action in Sequence System hangs intermittently. See “Thermal and Fan Utility” on page 38. Reconnect hard disk/CD-ROM drives. Hard disk connection board Main Board Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the Enter BIOS Setup Utility to execute “Load Default Settings”, then installed devices.
  • Page 85 LAN-Related Symptoms Symptom / Error Action in Sequence Internal LAN does not work correctly. LAN board Main Board Wireless LAN-Related Symptoms Symptom / Error Action in Sequence Internal wireless LAN does not work correctly. right or left antenna kits wireless LAN board Main Board Chapter 4...

  • Page 86: Intermittent Problems

    System Check” on page 71): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 87: Index Of Aflash Bios Error Message

    Index of AFlash BIOS Error Message Error Message Action in Sequence Hardware Error See “System Diagnostic Diskette” on page 39 VPD Checksum Error Reboot the system and then restart with this diskette. BIOS Update Program Error Turn off the power and restart the system. System Error Make sure this AFlash BIOS diskette for this model.
  • Page 88 Chapter 4...

  • Page 89: Jumper And Connector Information

    Chapter 5 Jumper and Connector Information Top View CN12 CN11 CN13CN17SW3 CN18 CN22 CN24 CN10 CN26 CN25 CN23 CN21 CN20 CN15 CN16 CN19 CN 1 DC-in port CN 17 Modem board connector CN 2 External monitor port Mini PCI socket CN 3 LAN port CN 18...
  • Page 90 SW3 Switch Settings SW3-1 SW3-2 SW3-3 English KBD Japan KBD Europe KBD SW3-6: Check password SW3-6 = ON, Enable SW3-6 = OFF, Disable SW3-7: BIOS boot block erasable SW3-7 = OFF, Disable SW3-7 = ON, Enable SW3-4, SW3-5, SW3-8: Reserve Chapter 5...

  • Page 91: Bottom View

    Bottom View CN29 CN26 CN29 - DIMM 1 socket CN26 - DIMM 2 socket Chapter 5...
  • Page 92 Chapter 5...

  • Page 93: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 94 Chapter 6...
  • Page 95 Picture Partname Description Part No. Memory Memory SODIMM 64M NEC SODIMM 64M 72.17064.C0N W17064I8NC8622A(NEC Memory SODIMM 64M SODIMM 64M 72.09864.B0E Winbond W9864CASA- 75(WINBON Memory SODIMM 64M SODIMM 64M 72.46424.00N PC100 PSC P464S3D24U1-11 PC10 Memory SODIMM 128M SODIMM 128M 72.17128.00N W17128IHNC86220(NE Memory SDIMM 128M SDIMM 128M 72.16S64.C0N...
  • Page 96 Picture Partname Description Part No. LCD Hinge Pack HING PACK FOR TM350 6K.45H01.001 LCD Bezel LCD Bezel Assy for 60.45H05.011 LG133X8 Inverter Board Sumdia Inverter 13” IV5090/T 19.21030.C21 REV.2A LCD Module 13.3” TFT ADT Assy LCD Module 13.3” 6M.45H05.001 ADT TM350 LCD 13.3”...
  • Page 97 Picture Partname Description Part No. LCD Panel LCD Panel Assy(MAPI) 60.45H04.001 Hinge Pack HING PACK FOR TM350 6K.45H01.002 LCD Bezel LCD Bezel Assy(MAPI) 60.45H05.001 Inverter Board Ambit/ Inverter T62I174.00 19.21030.B01 T62I174.00 MAGPIE HDD/ Hard Disk Drive HDD Module 10G IBM Assy HDD Module 10G 6M.45H03.031 IBM TM350...
  • Page 98 Picture Partname Description Part No. HDD 10G IBM/DJSA-210 HDD 9.5MM 10G IBM/ 56.02A75.041 DJSA-210 HDD Bezel HDD Cover(MAPI) 42.45H04.001 HDD Module 5G IBM Assy HDD Module 5G 6M.45H03.021 IBM TM350 HDD 9.5MM 5G IBM/DJSA- HDD 9.5MM 5G IBM/ 56.02017.021 DJSA-205 HDD Case Assy HDD PLT TM330 60.40C15.001...
  • Page 99 Picture Partname Description Part No. Combo Module DVD-FDD Combo Module DVD Combo Bay FDD 90.40C28.009 ADDO/DF2205 ADDO/DF2205 FDD 1.44M Mitsumi/D353F3- FDD 1.44M MIT/D353F3- 56.01049.001 Z TM340 DVD-ROM 6X MKE/SR-8174 DVD 6X MKE/SR-8174 56.22001.001 ADDON TM340 CDROM-FDD Combo CD-ROM/FDD Combo 90.40C28.019 Module TEAC TEAC/CF2405 Microphone...
  • Page 100 Picture Partname Description Part No. Video Capture Kit USB Video Capture Kit (V6+) USB Video Capture Kit 91.16848.503 (V6+) Keyboard Keyboard 84key US Darfon KB DEF US 84 99.N1282.001 Pointing Device TouchPad Module ASSY T/P Module (MAPI) 60.45H06.011 Cables Modem Cable C.A MDC MAGPIE 50.45H04.001 Power Cord 125V 3PIN...
  • Page 101 LAN Card 10/100M Ambit/ 54.03093.001 82559 82559 Adapter Adapter 60W 3PIN LITEON/ ADT 3P PA-1600-02AE 25.10068.091 PA-1600-02AE W/ACER LOG Adapter 60W 3PIN DELTA/ ADT 60W 90-264V ADP- 25.10064.111 ADP-60DB 60DB BB 3P Battery RTC Battery LI 3V BTY LI 3V CR1220 23.20004.091...
  • Page 102 Picture Partname Description Part No. Battery LI-ON Sanyo Battery Module(MAPI) 60.45H03.001 Case/Cover/Bracket Assembly I/O Bracket I/O Bracket ASSY 60.45H23.001 Audio Cover Audio Cover Assy(MAPI) 60.45H08.001 Hinge Cap Pack HING Pack Cap for 6K.45H02.001 TM350 CPU EMI Plate CPU EMI Plate(MAPI) 34.35H01.001 Middle Cover Middle Cover Assy(MAPI) 60.45H10.001...
  • Page 103 60.45H12.001 touchpad, MIC Lower Case Lower Case Assy(MAPI) 60.45H11.001 Memory Cover DIMM Cover Assy 60.45H13.001 Miscellaneous Acer Logo LBL ABS TM600/Acer 40.42F09.001 PCMCIA Dummy Card Card Dummy PCMCIA 42.40C20.001 PA+ABS TM330 Power Button Power Knob Assy(MAPI) 60.45H09.001 Foot Rubber Rubber Foot 47.42F01.001...
  • Page 104 Picture Partname Description Part No. Video Capture Kit Rubber Rubber Camera TM340 47.40F07.002 Name Plate Name Plate, TM350(For 40.40F04.121 350TE) Smart Card Smart Card, TM350, 42.45H17.001 85.6*54MM Wireless Communication Device Wireless 802.11 Antenna Left Antenna 802.11 25.90013.011 Wireless 802.11 Antenna Antenna 25.90013.021 Right...
  • Page 105 Picture Partname Description Part No. CPU EMI Plate, LCD Hinge, Screw M2.5X6 86.9A353.6R0 KB, Lower Case Screw HDD Case Screw Screw M3*4L W/F NI 86.5A524.4R0 LCD Hinge, LCD Cable SRW M2.5*8L B/ZN 86.9A353.8R0 Screw NYLOK 700 LCD Bezel Screw Screw M2.5*4L NI 86.9A553.4R0 HDD Cover Screw HDD Screw M2X7...
  • Page 106 Chapter 6...

  • Page 107: Appendix A Model Definition And Configuration

    Appendix A Model Definition and Configuration TravelMate 350 Model Number Definitions Hard Disk CD/DVD- Floppy Disk Model Memory Battery Drive Drive 350TE 13.3” TFT P-III 650 64 MB 6 GB 24x ext. External Li-Ion 350TEV 13.3” TFT P-III 650 64 MB 6 GB 6x DVD External...
  • Page 108 Appendix A...

  • Page 109: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows 98, Windows 2000 , Windows NT and Windows ME environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 110: Microsoft Windows 98 Environment Test

    Microsoft Windows 98 Environment Test Item Specifications Processor Intel PIII 650MHz Intel PIII 700MHz Intel PIII 750MHz Memory 64MB SDRAM 128MB SDRAM 13.3 TFT LCD LG 13.3 TFT LCD ADT Floppy Disk Drive Mitsumi 3.5” FDD (support 3 mode) Hard Disk Drive IBM 5GB IBM 10GB IBM 20GB...
  • Page 111 IBM 5576-B01 Windows Keyboard (JP) Acer 101 keyboard I/O - Mouse IBM PS Style Mouse (Black) Logitech USB Wheel Mouse Acer Aspire USB mouse (USB) Fu Hwa USB mouse IBM PS/2 Mini Mouse II Logitech PS Style Mouse Microsoft Inteli Mouse USB...
  • Page 112 Item Specifications I/O - USB Sanwa USB HUB (self-power) USB, USB HUB 4 PORTS TI-CHIPS USB, USB HUB 4 PORT - ATMEL EIZO I. Station USB HUB ELECOM USB HUB 4-port I/O - USB Modem Best Data USB 56K V.90 Modem Speakerphone BLASTER USB BLASTER Modem 56K V.90 I/O - USB (Speaker) JS USB Digital Speaker...

  • Page 113: Microsoft Windows 2000 Environment Test

    Microsoft Windows 2000 Environment Test Item Specifications Processor Intel PIII 650MHz Intel PIII 700MHz Intel PIII 750MHz Memory 64MB SDRAM 128MB SDRAM 13.3 TFT LCD LG 13.3 TFT LCD ADT Floppy Disk Drive Mitsumi 3.5” FDD (support 3 mode) Hard Disk Drive IBM 5GB IBM 10GB IBM 20GB...
  • Page 114 IBM 5576-B01 Windows Keyboard (JP) Acer 101 keyboard I/O - Mouse IBM PS Style Mouse (Black) Logitech USB Wheel Mouse Acer Aspire USB mouse (USB) Fu Hwa USB mouse IBM PS/2 Mini Mouse II Logitech PS Style Mouse Microsoft Inteli Mouse USB...
  • Page 115 Item Specifications I/O - USB Modem Best Data USB 56K V.90 Modem Speakerphone BLASTER USB BLASTER Modem 56K V.90 I/O - USB (Speaker) JS USB Digital Speaker AIWA MultiMedia Digital Speaker System (USB) I/O - USB (Joystick) USB Rockfire Avant Garde Flightstick Microsoft SIDEWINDER Precision PRO (USB) I/O - USB Camera Intel Create and Share Camera Pack...

  • Page 116: Windows Millenium Environment Test

    Windows Millenium Environment Test Item Specifications Processor Intel PIII 650MHz Intel PIII 700MHz Intel PIII 750MHz Memory 64MB SDRAM 128MB SDRAM 13.3 TFT LCD LG 13.3 TFT LCD ADT Floppy Disk Drive Mitsumi 3.5” FDD (support 3 mode) Hard Disk Drive IBM 5GB IBM 10GB IBM 20GB...
  • Page 117 IBM 5576-B01 Windows Keyboard (JP) Acer 101 keyboard I/O - Mouse IBM PS Style Mouse (Black) Logitech USB Wheel Mouse Acer Aspire USB mouse (USB) Fu Hwa USB mouse IBM PS/2 Mini Mouse II Logitech PS Style Mouse Microsoft Inteli Mouse USB...
  • Page 118 Item Specifications I/O - USB Modem Best Data USB 56K V.90 Modem Speakerphone BLASTER USB BLASTER Modem 56K V.90 I/O - USB (Speaker) JS USB Digital Speaker AIWA MultiMedia Digital Speaker System (USB) I/O - USB (Joystick) USB Rockfire Avant Garde Flightstick Microsoft SIDEWINDER Precision PRO (USB) I/O - USB Camera Intel Create and Share Camera Pack...

  • Page 119: Microsoft Windows Nt Environment Test

    Microsoft Windows NT Environment Test Item Specifications Processor Intel PIII 650MHz Intel PIII 700MHz Intel PIII 750MHz Memory 64MB SDRAM 128MB SDRAM 13.3 TFT LCD LG 13.3 TFT LCD ADT Floppy Disk Drive Mitsumi 3.5” FDD (support 3 mode) Hard Disk Drive IBM 5GB IBM 10GB IBM 20GB...
  • Page 120 IBM 5576-B01 Windows Keyboard (JP) Acer 101 keyboard I/O - Mouse IBM PS Style Mouse (Black) Logitech USB Wheel Mouse Acer Aspire USB mouse (USB) Fu Hwa USB mouse IBM PS/2 Mini Mouse II Logitech PS Style Mouse Microsoft Inteli Mouse USB...
  • Page 121 Item Specifications I/O - USB Modem Best Data USB 56K V.90 Modem Speakerphone BLASTER USB BLASTER Modem 56K V.90 I/O - USB (Speaker) JS USB Digital Speaker AIWA MultiMedia Digital Speaker System (USB) I/O - USB (Joystick) USB Rockfire Avant Garde Flightstick Microsoft SIDEWINDER Precision PRO (USB) I/O - USB Camera Intel Create and Share Camera Pack...
  • Page 122 Appendix B...

  • Page 123: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 124 Appendix C...

  • Page 125: Index

    Index Wireless Communication indicator 10 CPU Serial Number 34 AC Adapter 23 AFLASH Utility 37 Audio 21 Daughter and I/O board Auxiliary Input Device Check 70 removing 62 DC-AC LCD Inverter 23 Diagnostics Battery 22 PQA 39 Battery Pack Disassembly Procedure Flowchart 45 Removing 47 Diskette battery pack...
  • Page 126 Flash Utility 37 LCD 23 FRU (Field Replaceable Unit) List 87 disassembly 52 LED Board removing 53 Hard disk drive LEDs 10 disassembling 48 Loading Default Settings 36 removing 48 Lower Case Hard Disk Password 34 removing 61 Hardware Specifications and Configurations 17 HDD Interface 19 Heatsink Machine Disassembly and Replacement 43...
  • Page 127 removing 63 Base Unit to Bluetooth Unit 64 Base Unit to Wireless LAN Unit 65 POST 73 Wireless LAN to Wireless LAN and Bluetooth Power Management Combo Unit 66 Display Standby Mode 25 System Upgrade Procedure 64 Hard Disk Standby Mode 25 System Utilities 29 Hibernation Mode 25 Standby Mode 25...
  • Page 128 Index...

Table of Contents