Troubleshooting Guide - Panasonic DMP-BD79 Owner's Manual

Troubleshooting guide

Before requesting service, please perform the
following steps.
Do you have the latest firmware installed?
Panasonic is constantly improving the unit's
firmware to ensure that our customers are
enjoying the latest technology. (
Make the following checks and visit our
website for more information.
For U.S.A. :
www.panasonic.com/help
Enter the model number.
For Canada :
http://www.panasonic.ca
Or visit our website to find a service center.
You can find a service center near you easily
on our website.
Other support information:
"Customer Services Directory (United States
and Puerto Rico)" (
(Only for CANADA)" (
The following do not indicate a problem with
this unit:
– Regular disc rotating sounds.
– Image disturbance during search.
∫ Unit does not respond to remote
control or front panel buttons.
Disconnect AC power supply cord, wait 1 minute,
then reconnect AC power supply cord.
∫ Cannot eject disc.
1 Turn the unit on.
2 Press and hold [OK], the blue button and the
yellow button on the remote control at the
same time for more than 5 seconds.
– INFO LED and POWER LED start to flash,
and "00RET" is displayed on the screen.
3 Press [1] (right) repeatedly on the remote
control until "06FTO" is displayed on the
screen.
4 Press [OK].
30
VQT4V11
14)
4
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37) or "Limited Warranty
38).
General operation
To return to the factory preset.
Select "Yes" in "Restore Default Settings" in
the Setup menu. (
To return all settings to the factory preset.
Reset the unit as follows:
1 Turn the unit on.
2 Press and hold [OK], the blue button and the
yellow button on the remote control at the
same time for more than 5 seconds.
– INFO LED and POWER LED start to flash,
and "00RET" is displayed on the screen.
3 Press [1] (right) repeatedly on the remote
control until "08FIN" is displayed on the
screen.
4 Press and hold [OK] for more than 5 seconds.
The remote control does not work properly.
Change the batteries in the remote control.
( 5)
The remote control and this unit are using
different codes. If "Remote control " is
displayed on the screen when a button is
pressed on the remote control, change the
code on the remote control. (
The TV tuner mode is not displayed when the
TV is switched on.
This phenomenon may occur, depending on
the TV setting, when "Quick Start" is set to
"On".
Depending on the TV, this phenomenon may
be prevented by reconnecting the HDMI cable
to a different HDMI input terminal or by
changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
The ratings level returns to the factory preset.
1 Turn the unit on.
2 Press and hold [OK], the blue button and the
yellow button on the remote control at the
same time for more than 5 seconds.
– INFO LED and POWER LED start to flash,
and "00RET" is displayed on the screen.
3 Press [1] (right) repeatedly on the remote
control until "03 VL" is displayed on the screen.
4 Press [OK].
27)
27, 28)