Reference; Troubleshooting Guide - Panasonic DMP-BDT384 Operating Instructions Manual

Troubleshooting guide

Reference

Before requesting service, please perform the
following checks.
If the problem remains unresolved, consult
your dealer for instructions.
∫ Unit does not respond to remote
control or unit's buttons.
Disconnect the AC mains lead, wait 1 minute,
then reconnect the AC mains lead.
Do you have the latest firmware installed?
Panasonic is constantly improving the unit's
firmware to ensure that our customers are
enjoying the latest technology. (
The following do not indicate a problem with
this unit:
– Regular disc rotating sounds.
– Image disturbance during search.
– Image disturbance when replacing 3D discs.
∫ Cannot eject disc.
1 Turn the unit on.
2 Press and hold [OK], the yellow button and
the blue button on the remote control at the
same time for more than 5 seconds.
– "00 RET" is displayed on the unit's display.
3 Press [1] (right) repeatedly on the remote
control until "06 FTO" is displayed on the
unit's display.
4 Press [OK].
General operation
To return to the factory defaults.
Select "Yes" in "Default Settings" in the Setup
menu. ( 28)
To return all settings to the factory preset.
Reset the unit as follows:
1 Turn the unit on.
2 Press and hold [OK], the yellow button and
the blue button on the remote control at the
same time for more than 5 seconds.
– "00 RET" is displayed on the unit's display.
3 Press [1] (right) repeatedly on the remote
control until "08 FIN" is displayed on the unit's
display.
4 Press and hold [OK] for more than 5 seconds.
Reference
The remote control does not work properly.
Change the batteries in the remote control.
(
The remote control and this unit are using
different codes.
If "SET " is displayed on the unit's display
when a button is pressed on the remote
control, change the code on the remote
control.
Press and hold [OK] and the displayed
number (" ") for more than 5 seconds.
The TV tuner mode is not displayed when the
TV is turned on.
This phenomenon may occur, depending on
the TV setting, when "Quick Start" is set to
14)
"On".
Depending on the TV, this phenomenon may
be prevented by reconnecting the HDMI cable
to a different HDMI input terminal or by
changing the HDMI auto connection setting.
This unit is turned off automatically.
To save on electricity, this unit is turned off
automatically if there is no button operation
for about 20 minutes when not playing back
(such as when paused or displaying the
menu, displaying still pictures, etc.).
You have forgotten your ratings password.
You want to cancel the ratings level.
The ratings level returns to the factory
defaults.
1 Turn the unit on.
2 Press and hold [OK], the yellow button and
the blue button on the remote control at the
same time for more than 5 seconds.
– "00 RET" is displayed on the unit's display.
3 Press [1] (right) repeatedly on the remote
control until "03 VL" is displayed on the unit's
display.
4 Press [OK].
The TV screen turns black.
In the following cases, HDMI authentication
takes place and a black screen is displayed:
– When "24p(4K)/24p Output" is set to
– When the display is switched between 2D
– When you quit the 4K playback of a still
- 29 -
5)
"24p(4K)" or "24p".
and 3D images.
picture by displaying another screen,
including the HOME menu.