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5
Troubleshooting
Refer to the documentation provided by the product manufacturer for information
about peripheral-specific problems, such as issues with a monitor or a printer. The
following tables present some issues you might encounter while installing, starting
up, or using your computer and possible solutions.
For more information or for additional troubleshooting options, see Getting
information on page 1.
Computer does not start
Symptom
Possible solution
Error message:
Restart the computer.
Hard disk drive
1.
Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
error.
2.
Press and hold the Power button on the computer for 5 or more seconds to turn off the
computer, and then press the Power button to restart the computer.
3.
Contact Support, whether it was possible or not to start up Windows.
Either the hard disk drive or the system board may need to be replaced.
Computer will
Ensure that the cables connecting the computer to the external power source are plugged in
not turn on or
properly. When the cables connecting the computer to the external power source are plugged
start.
in properly, and the wall outlet is functioning, the green power supply light on the back of the
computer should be on; if it is not, contact Support.
If the display (monitor) is blank, the monitor might not be properly connected. Connect the
monitor to the computer, plug it in, and turn it on. See Display (monitor – select models only)
on page 8.
Test the wall outlet by connecting a different electrical device to it.
Error message:
When drive activity stops, remove the disc and press the spacebar on the keyboard. The
Invalid system
computer should start up.
disk or Non-
System disk or
Disk error.
ENWW
Computer does not start
7
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Table of Contents
Troubleshooting
