McAfee TSA00M005PAA - Total Protection Service Product Manual page 29

Using the Client Software
Error messages
Update failed.
There are several reasons that updates might fail.
• Check your connection to the network server or Internet.
• When using the Windows fast user switching feature, automatic updates cannot occur
when no user is logged on if the computer is a domain controller or local security policies
prevent the creation of a pseudo user.
• Automatic updates cannot occur on computers that are behind an authenticating proxy
server or on computers where a CHAP or NTML proxy is set up in Internet Explorer.
• Automatic updates cannot occur where no user is logged on to computers that receive
updates through a relay server.
• Updates might fail if the Temp folder does not exist on the client computer. If you delete
the folder inadvertently, restart the computer to re-create the folder automatically, or
manually create a Temp folder in the Program Files\McAfee\Managed VirusScan folder.
Activate your software.
You have not activated your copy of Total Protection Service. You cannot receive updates
against the latest threats until you activate. To activate, click the Total Protection Service icon
in the system tray, then select Activate.
Your software is not up-to-date. Please activate to receive the latest update.
You have not activated your copy of Total Protection Service. You cannot receive updates
against the latest threats until you activate. To activate, click the Total Protection Service icon
in the system tray, then select Activate.
Your subscription has expired. Your trial has expired. Renew your subscription to
re-activate your software. Purchase a subscription to re-activate your software.
If you are using a pre-installed copy of Total Protection Service, your activated trial or your
pre-installed subscription has expired. To activate, click the Total Protection Service icon in the
system tray, then select Buy or Renew your subscription.
McAfee Total Protection Service Product Guide
29