Support And Other Resources; Information To Collect Before Contacting Hp; How To Contact Hp; Subscription Service - HP ProLiant BL420c User Manual

7 Support and other resources

Information to collect before contacting HP

Be sure to have the following information available before you contact HP:
Software product name
Hardware product model number
Operating system type and version
Applicable error message
Third-party hardware or software
Technical support registration number (if applicable)

How to contact HP

Use the following methods to contact HP technical support:
See the Contact HP worldwide website:
http://www.hp.com/go/assistance
Use the Contact hp link on the HP Support Center website:
http://www.hp.com/go/hpsc
In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html
notification of product enhancements, new driver versions, firmware updates, and other product
resources.

Related information

Documents
HP Service Pack for ProLiant User Guide
HP Smart Update Manager User Guide
HP ProLiant Support Pack User Guide
HP iLO Scripting and Command Line Guide
You can find these documents from the Manuals page of the HP Business Support Center website:
http://www.hp.com/support/manuals
Websites
The Smart Update Firmware DVD ISO is available at the download tab on the HP website at
http://www.hp.com/go/foundation.
For general information on management products, see the HP Insight Foundation website at
http://www.hp.com/go/foundation.
After registering, you will receive email
Information to collect before contacting HP 41