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DIFFICULTY
Transmission Verification
Report says 'RESULT:NG' or
'RESULT:ERROR'.
Vertical black lines when
sending.
The other party does not
receive my fax.
Handling Incoming Calls
MFC 'Hears' Voice as CNG
Tone.
Transferring a Fax Call to the
MFC.
Custom features on a single
line.
Menu Setting Difficulties
The MFC beeps when you try
to access the Setup
Receive and Setup Send
menus.
Copy Quality Difficulties
Vertical streaks appear in
copies.
Printer Difficulties
The MFC does not print.
The MFC prints unexpectedly
or it prints garbage.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12
SUGGESTIONS
There is probably temporary noise or static on the line. Try sending the
fax again. If you send a PC FAX message and get 'RESULT:NG' or, on
the Transmission Verification Report, your MFC may be out of memory.
To gain extra memory, you can turn off Fax Storage (see Setting Fax
Storage on page 8-2), print fax messages in memory (see Polling on
page 5-11) or cancel a Delayed Fax or Polling Job (see Canceling a fax
in progress on page 6-9). If the problem continues, ask the telephone
company to check your phone line.
If the copy you made shows the same problem, your scanner is dirty.
(See Cleaning the scanner on page 12-22.)
Send a manual fax so you can listen to make sure the other party's
machine is answering. Press Hook/Hold/Recall (or lift the handset) and
dial the number. Wait to hear fax receiving tones, and then press Start.
If your MFC is set to Fax Detect On, it is more sensitive to sounds. Your
MFC may mistakenly interpret certain voices or music on the line as a
calling fax machine and respond with fax receiving tones. Deactivate the
fax by pressing Stop/Exit. Try avoiding this problem by turning Fax
Detect to Off. (See Fax Detect on page 5-5.)
If you answered at the MFC, press Start and hang up immediately. If
you answered on an external or extension phone, press your Remote
Activation Code (default setting is
your MFC answers, hang up.
If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail,
an answering machine, an alarm system or other custom feature on a
single phone line with your MFC, it may create a problem sending or
receiving fax data.
Make sure that MFC is in Fax mode. If the Fax
illuminated, press it to turn on Fax mode. Setup Receive setting
(Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only
when the MFC is in Fax mode.
Sometimes you may see vertical streaks on your copies. Either the
scanner or the primary corona wire for printing is dirty. Clean them both.
(See Cleaning the scanner on page 12-22 and Cleaning the drum unit
on page 12-24.)
Check the following:
• The MFC is plugged in and power switch turned on.
• The toner cartridge and drum unit are installed properly. (See
Replacing the drum unit on page 12-30.)
• The interface cable is securely connected between the MFC and
computer. (See the Quick Setup Guide.)
• Check to see if LCD is showing an error message. (See Error
messages on page 12-1.)
Reset the MFC or turn it off and then on again. Check the primary
settings in your application software to make sure it is set up to work with
your MFC.
51 (
91 for New Zealand). When
key is not
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