Copying Difficulties; Scanning Difficulties - Brother DCP-J140W Basic User's Manual

Printing (continued)
Difficulty
Ink is smudged or running when
using glossy photo paper.

Copying Difficulties

Difficulty
Copies are blank.
Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass.

Scanning Difficulties

Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
Software Difficulties
Difficulty
Cannot install software or print.
"Device Busy"
Cannot print images from
FaceFilter Studio. (Windows
Suggestions
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Paper Type uu page 14.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Suggestions
Make sure you are loading the document properly. (See Loading documents
uu page 19.)
Reposition the document and try again.
Suggestions
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
®
)
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA
Scanner Driver. uuSoftware User's Guide: Scanning a document using the ICA
driver (Mac OS X 10.6.x, 10.7.x)
Try increasing the scanner resolution.
(Macintosh)
Make sure you have finished downloading and installing Presto! PageManager
from:
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Suggestions
®
(Windows only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Make sure the machine is not showing an error message on the LCD.
To use FaceFilter Studio, you must install the FaceFilter Studio application from
the CD-ROM supplied with your machine. (uuQuick Setup Guide)
®
)
Also, before you start FaceFilter Studio for the first time, you must make sure your
Brother machine is turned on and connected to your computer. This will allow you
to access all the functions of FaceFilter Studio.
Troubleshooting
43
B