Gathering Information; Before You Contact Hp - HP X510 - StorageWorks Data Vault Manual

PROVIDED "AS IS". EXCEPT AS SPECIFICALLY
PROVIDED IN THIS LIMITED WARRANTY, IN
NO EVENT WILL HP BE LIABLE FOR ANY
DAMAGES CAUSED BY OR ARISING FROM
ANY THIRD PARTY DIGITAL CONTENT
PREINSTALLED ON YOUR HP HARDWARE
PRODUCT.
HP Customer Care Online
Visit the HP Customer Care Support Web site at
http://www.hp.com/support for up-to-
date information 24 hours a day, seven days a
week. You'll find troubleshooting documents,
maintenance and efficiency tips, and ideas for
using your product.
Where is my User's Guide?
The User's Guide is included on the Software
Installation Disc. You must install the software to
access the User's Guide. The guide also contains
a troubleshooting section to help you solve
common problems.
1. At the computer, click Start, All Programs,
and then select HP Data Vault.
2. Click User's Guide.
Your Local Reseller
If you need help with your HP Data Vault, contact
your local reseller for the latest information
regarding HP products and services and support
under HP's comprehensive menu of reseller
services. You can also obtain support from HP
directly. The list of telephone numbers begins on
the next page.

Before You Contact HP

Check the troubleshooting section in the HP Data
Vault User's Guide.
If you received an error message, write it down
before you call.
Make sure that you are at your computer and
have your Server installed when you call.
Gather the information listed in the following
table:

Gathering Information

HP Data Vault model
number
Serial number
Purchase date
Computer brand and
model
Computer operating
system and version
Amount of memory
installed in computer
Router brand and
model
Digital media adapter
brand and model if
applicable
Obtaining Warranty Repair
Service
To obtain hardware warranty service, call
Customer Care or a participating authorized HP
Personal Computer Repair Center at one of the
numbers listed later in this document.
Returning a Server
If your HP Data Vault requires replacement and is
under warranty, call the appropriate number for
your country/region.
If your HP Data Vault is out of warranty, you can
replace it for a fee. HP does not repair drives. For
out-of-warranty replacement options, call the
appropriate number for your country/region to
receive instructions.
5