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Troubleshooting
■ Repairs to the gas and electrical components of this appliance must only be carried out by
a suitably qualified and competent person to ensure safety.
■ However, some minor problems can be resolved as follows :
Problem
Probable cause
Not ignited
No Spark.
The burner lid is badly assembled.
The middle valve is closed.
The middle valve is incompletely
Badly ignited
opened.
The burner lid is badly assembled.
The ignition plug is contaminated
with alien substance.
The burners are wet.
The holes in the flame spreader
are clogged.
Noise made when
The burner lid is badly assembled.
combusted and ignited
The flame supervision device is
Fire off while using
contaminated with alien substance.
Yellow Flame
The holes in the flame spreader
are clogged.
Different gas is used.
The burner lid is badly assembled.
Unstable Flame
A gas tap has been left on.
Gas Smell
There may be a leak between
the coupling and the gas bottle.
■ If problem is not solved, please contact the Samsung customer care
center.
Solution
Check the electricity supply
Assemble the lid correctly.
Open the middle valve
completely.
Open the middle valve
completely.
Assemble the lid correctly.
Wipe such alien substance with
dried clothing.
Dry the burners lids carefully.
Clean the flame spreader.
Assemble the burner lid
correctly.
Clean the flame supervision
device.
Clean the flame spreader.
Check the gas used.
Assemble the burner lid
correctly.
Check to see if any gas taps are
on.
Make sure that the connection is
airtight.
18
Application for Service
If you have any comments or questions regarding a Samsung products,
contact the SAMSUNG customer care center.
Customer Care
Region
Country
Web Site
FAX no.
Center (TEL)
www.
BELGIUM
02 201 2418
samsung.be
CZECH
www.
844 000 844
REPUBLIC
samsung.com/cz
www.
DENMARK
70 70 19 70
samsung.com/dk
www.
FINLAND
030-6227 515
samsung.com/fi
3260 SAMSUNG or
www.
FRANCE
08 25 08 65 65
samsung.com/fr
63 06 38
(€ 0,15/Min)
01805 - 121213
www.
01805 -
GERMANY
(€ 0,14/Min)
samsung.de
121214
06-80-SAMSUNG
www.
HUNGARY
(7267864)
samsung.com/hu
800-SAMSUNG
www.
ITALIA
(7267864)
samsung.com/it
92141801
www.
LUXEMBURG
02 261 03 710
samsung.lu
Europe
0900 20 200 88
www.
NETHERLANDS
(€ 0,10/Min)
samsung.nl
www.
NORWAY
815-56 480
samsung.com/no
www.
+48-22-
POLAND
0 801 801 881
samsung.com/pl
607 4448
www.
PORTUGAL
80 8 200 128
samsung.com/pt
0800-SAMSUNG
www.
SLOVAKIA
(7267864)
samsung.com/sk
www.
SPAIN
902 10 11 30
samsung.com/es
www.
SWEDEN
0771-400 200
samsung.com/se
0870 SAMSUNG
www.
U.K
(7267864)
samsung.com/uk
7221127
Republic of
www.
+44 (0)870
0818 717 100
Ireland
samsung.com/uk
7221127
0800-SAMSUNG
http://www.
Switzerland
(7267864)
samsung.com/ch/
www.
+7-495-
RUSSIA
8-800-200-0400
samsung.ru
783-0556
www.
+7 (3272)
KAZAHSTAN
8-800-080-1188
samsung.kz
58-59-66
www.
+998-71-
UZBEKISTAN 8-800-120-0400
samsung.uz
120-7208
www.
+380 (44)
CIS
UKRAINE
8-800-502-0000
samsung.com/ur
537 59 48
www.
+370 52
LITHUANIA
8-800-77777
samsung.lt
139 770
http://www.samsung.
+371 7
LATVIA
800-7267
com/lv/index.htm
50 84 80
www.
ESTONIA
800-7267
samsung.ee
www.
AUSTRALIA
1300 362 603
samsung.com/au
9763 5750
www.
MALAYSIA
1800-88-9999
samsung.com/my
22636759
Asia
Pacific
1800-29-3232
www.
THAILAND
02-689-3232
samsung.com/th
689-3298
Address
Samsung Electronics Benelux B.V.
N/A
Medialaan 50, 1800 Vilvoorde, Belgium
Distributor pro Českou republiku: Samsung Zrt., česka
N/A
organizační složka Vyskočilova 4, 14000 Praha 4
Samsung Electronics Nordic AB
N/A
SE -19427 Kanalvägen 10A, Upplands Väsby, Sweden
Samsung Electronics Nordic AB
N/A
SE -19427 Kanalvägen 10A, Upplands Väsby, Sweden
Samsung Service Consommateurs
01 48
66 rue des Vanesses BP 50116 - Villepinte -95950
ROISSY cedex, France
Samsung Electronics GmbH
Samsung House, Am Kronberger Hang 6, 65824
Schwalbach/Ts., Deutschland
Samsung Electronics Magyar Rt.
N/A
Szépvölgyi Business Park, 1037 Budapest, Szépvölgyi út 35-37
02
Samsung Electronics Italia S.p.A
Via C. Donat Cattin, 5, 20063, Cernusco Sul Naviglio (MI)
Samsung Electronics Benelux B.V.
N/A
Medialaan 50, 1800 Vilvoorde, Belgium
Samsung Electronics Benelux B.V.
N/A
Postbus 681 2600AR Delft Nederland
Samsung Electronics Nordic AB
N/A
SE -19427 Kanalvägen 10A, Upplands Väsby, Sweden
Samsung Electronics Polska sp. Z o.o.
Dział Obsługi Klienta02-678 Warszawa; ul. Szturmowa 2a
SAMSUNG ELECTRÓNICA PORTUGUESA, S.A
N/A
Rua Cesario Verde, no 5-4, Piso2795-753 Queijas-Portugal
N/A
N/A
SAMSUNG ELECTRÓNICS IBÉRIA, S.A
N/A
Ciencies, 55-65 (Polígono Pedrosa)
08908 HOSPITALET DE LLOBREGAT (Barcelona)
Samsung Electronics Nordic AB
N/A
SE -19427 Kanalvägen 10A, Upplands Väsby, Sweden
0870
Samsung Electronics U.K. Ltd. Customer Care Centre PO
Box 17243 Edinburgh, EH11 4YB United Kingdom
N/A
117545 Россия, Москва, ул. Дорожная, д.3, корп. 6
050051 4th floor, 172 Dostyk Ave. Almaty Republic of
Kazakhstan
100-742 12fl.,International Business Center,107B,Amir
Temur str., Tashkent,Uzbekistan
30A, Spaska St, Floor 3, Kiev 04070, Ukraine
Zemaites 21, Vilnius, LT-2009, Lithuania
J. Alunana 2, Riga, LV-1340, Latvia
(612)
Samsung Electronics Australia
7 Parkview Drive, Homebush Bay NSW 2127
Samsung Malaysia Electronics Sdn. Bhd.
03-
3B-1-1. Level 1, Block 3B, Plaza Sentral, Jalan Stesen
Sentral 5, KL Sentral , 50470, Kuala Lumpur, Malaysia
Thai Samsung Electronics Co.,Ltd Service Department
1,6 floor Boonmitr Building 138 Silom Rd., Suriyawong
Bangrak Bangkok 10500
02-
บริ ษ ั ท ไทยซั ม ซุ ง อิ เ ล็ ค โทรนิ ค ส ์ จำกั ด
เลขที ่ 138 อาคารบุ ญ มิ ต ร ชั ้ น 1,6 ถนนสี ล ม
แขวงสุ ร ิ ย วงศ์ เขตบางรั ก กรุ ง เทพฯ 10500
19
Remark
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