Troubleshooting - Canon EOS 7D Instruction Manual

Troubleshooting

If EU is not operating correctly, refer to the items below.
Installation could not be completed correctly
You cannot install software unless you are logged into an account with
Administrator privileges. Log in again into an account with
Administrator privileges.
For how to log in and how to specify Administrator settings, refer to
the User's Manual for the Macintosh computer or for Mac OS X.
EU does not start up
If EU does not start up after following the instructions as explained,
the software Preferences file may be corrupted. Quit all software,
disconnect the interface cable from your computer, delete the
Preferences file that is corrupted from the [Preferences] folder, and
restart EU.
Delete the Preferences file below from the hard disk drive where the
system is saved [Users] folder
[Library] folder [Preferences] folder.
Preferences
com.canon.EOS Utility 2.plist
Folder of the logged in user
Description
EOS Utility Preferences file
EU and the camera are not communicating
EU does not operate correctly on a computer if its system
requirements does not meet. Use EU on a computer with compatible
system requirements (p.2).
Push the plug of the interface cable all the way into the socket. Loose
connections can cause faults and malfunctions (p.5).
Check that the camera's power switch is < ON > (p.5).
EU and the camera may not communicate normally with a cable other
than the EOS DIGITAL camera-dedicated Canon interface cable
(p.5).
Connect your camera and computer directly with the interface cable
provided with your camera. Do not connect the camera via a hub;
doing so may prevent EU and your camera from communicating
normally.
If you connect multiple USB devices (not including the mouse or
keyboard) to your computer, the camera may not communicate
normally. If the camera cannot communicate normally, disconnect
USB devices other than the mouse or keyboard from your computer.
Do not connect more than one camera to the same computer. Two or
more cameras may not operate normally.
Do not connect your camera with the computer while performing
"Linked shooting" with WFT-E5A/B/C/D (sold separately). Your
camera may not operate normally.
If there is insufficient charge left in the camera battery, the camera
cannot communicate with EU. Either replace with a fully charged
battery or use the AC adaptor kit provided with your camera. Your
computer does not supply power to the camera through the interface
cable.
Introduction
Contents at
a Glance
1
Downloading
Images
2
Camera
Settings
3
Remote
Shooting
4
Preferences
Reference
Index
52