Mac Troubleshooting - LaCie Starck Desktop Hard Drive User Manual

User Manual

5.2. Mac Troubleshooting

Problem
The drive is not recog-
nized by the computer.
The drive is not recog-
nized by the computer.
Error messages under
Mac OS 10.x.
The drive is working
slowly.
The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.
Question
Does an icon for the drive appear
on the desktop?
Does your computer's configura-
tion meet the minimum system re-
quirements for use with this drive?
Did you follow the correct installa-
tion steps for the specific interface
and operating system?
Are both ends of the USB and
power supply cables securely at-
tached?
Are your computer's USB buses
working properly?
Is there a conflict with other device
drivers or extensions?
Has the drive been formatted?
Does your computer's operating
system support the file system?
Did you get an "Error –50" mes-
sage while copying to a FAT 32
volume?
Did you get an error message
telling you that the drive has been
disconnected when coming out of
sleep mode?
Are there other USB devices con-
nected to the same port or hub?
Are you operating in Mac OS
10.x?
Solution
There should be an icon for the LaCie drive on the desktop. If the
drive does not appear, follow the rest of the Troubleshooting tips to
isolate the problem.
Check page 1.2. Minimum System Requirements
Review the installation steps in sections 2.1, 2.2, and 2.3.
Check both ends of the USB and power supply cables to make sure
they are fully seated in their respective ports. Try disconnecting the
cables, waiting 10 seconds, and then reconnecting them. If the drive is
still not recognized, restart your computer and try again.
Open Apple System Profiler, expand the Hardware list and click on
USB. If your device is not listed, recheck the cables and try the other
troubleshooting tips listed here.
Contact LaCie Technical Support for help.
Make sure that the drive has been formatted properly. Please see sec-
tion 3. Optional Formatting & Partitioning
Check your computer's documentation and see section
Formatting & Partitioning for more information.
When copying files or folders from Mac OS 10.x to a FAT 32 volume,
file names with certain characters cannot be copied. These characters
include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters
are not being used.
Ignore this message. The drive will remount to the desktop. LaCie
drives conserve power by spinning down when you set your computer
to sleep mode, and when the computer is "revived" from sleep, it does
not give the drive enough time to spin up from its sleep mode.
Disconnect any other USB devices and see if the drive's performance
increases.
Make sure that you are connecting the drive to your computer through
a Hi-Speed USB 2.0 port. If your computer only has USB 1.0, , you
will need to add a Hi-Speed USB 2.0 PCI or PC card to your com-
puter in order to achieve maximum transfer speeds.
Troubleshooting
page 20
for more information.
for more details.
3. Optional