Troubleshooting - Canon EOS 20Da Instruction Manual

Troubleshooting

If DPP is not operating correctly, refer to the items below.
Installation could not be completed correctly
You cannot install software unless you are logged into an account with
Administrator privileges. Log in again into an account with
Administrator privileges. For how to log in and how to specify
Administrator settings, refer to the User's Manual for the Macintosh
computer you are using or for OS.
DPP does not work
DPP does not operate correctly on a computer if its system
requirements does not meet. Use DPP on a computer with compatible
system requirements (p.3).
Even if your computer has the RAM capacity (memory) described in
the system requirements (p.3), if other applications are running at the
same time as DPP, you may not have sufficient RAM (memory). Quit
any applications other than DPP.
The card reader does not detect the SD card.
Depending on the card reader and computer OS used, SDXC cards
might not be correctly detected. In such a case, connect your camera
and computer with the provided interface cable, and transfer the
images to your computer using EOS Utility (provided software).
Images do not display properly
Images that are not supported by DPP do not display. There are
various types of JPEG and TIFF images, so JPEG images other than
Exif 2.2, 2.21 or 2.3 compatible images and TIFF images other than
Exif compatible images may not display properly (p.3).
When a dust-erased image (p.67 to p.71, p.101 to p.105)
in a window other than the copy stamp window, it is displayed as it
was before dust erasure was performed. Check dust-erased images
in the copy stamp window.
An image could not be adjusted
The JPEG and TIFF images cannot be adjusted using the image
adjustment function of the [RAW] tool palette. Adjust these images
with the [RGB] tool palette (p.114).
A recipe could not be pasted (applied) to another image
You cannot paste (apply) rotation
trimming (p.38,
to p.105) of an image to another image as a recipe. Trim the image or
erase dust of the image using the copy/paste function in each window
and rotate each image individually.
The adjustment contents (recipe) of RAW images that has been
adjusted with the [RAW] tool palette cannot be applied to JPEG or
TIFF images (p.114).
The Auto Lighting Optimizer
for RAW images shot with EOS-1D Mark IV, EOS 5D Mark II, EOS
7D, EOS 60D, EOS 50D, EOS REBEL T2i/550D and EOS REBEL
T1i/500D. You cannot apply the Auto Lighting Optimizer's adjustment
contents to RAW images shot with other cameras.
Color appears weak in the image when viewed with
other software
A RAW image which has a color space other than sRGB set
p.80) and is then converted and saved as a JPEG or TIFF image will
appear weak in color when viewed in software that is only compatible
with sRGB color space. In this case, set the RAW image color space
to sRGB, convert again to a JPEG or TIFF image and save, and then
view this image.
is displayed
(p.10, p.25, p.110, p.117,
p.98), dust erasure (copy stamp)
(p.61) is a function that is only available
Introduction
Contents at
a Glance
1
Basic
Operation
p.118),
(p.67 to p.71, p.101
2
Advanced
Operation
Advanced 3
Image Editing
and Printing
Processing 4
Large Numbers
of Images
Editing
5
JPEG/TIFF
Images
Reference
(p.71,
Index
108