Wd Service And Support; Accessing Online Support; Contacting Wd Technical Support - Western Digital WDBAAF6400EBK - My Book Essential User Manual

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base
or e-mail support service at support.wdc.com. If the answer is not available or if you prefer,
®
please contact WD
Your product includes 30 days of free telephone support during the warranty period. This 30-
day period starts on the date of your first telephone contact with WD Technical Support. E-mail
support is free for the entire warranty period and our extensive knowledge base is available 24/
7. To help us keep you informed of new features and services, remember to register your
product online at http://register.wdc.com.

Accessing Online Support

Visit our product support website at support.wdc.com and choose from these topics:
• Downloads—Download drivers, software, and updates for your WD product.
• Registration—Register your WD product to get the latest updates and special offers.
• Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
• Knowledge Base—Search by keyword, phrase, or answer ID.
• Installation—Get online installation help for your WD product or software.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America
800.ASK.4WDC
English
(800.275.4932)
Spanish 800.832.4778
Europe (toll free)* 00800 ASK4 WDEU
(00800 27549338)
Europe +31 880062100
Middle East +31 880062100
Africa +31 880062100
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
at the best telephone number shown below.
Asia Pacific
Australia
China
Hong Kong
India
Indonesia
Japan
Korea
Malaysia
Philippines
Singapore
Taiwan
1 800 42 9861
800 820 6682/+65 62430496
+800 6008 6008
1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
+803 852 9439
00 531 650442
02 703 6550
+800 6008 6008/1 800 88 1908/+65 62430496
1 800 1441 0159
+800 6008 6008/+800 608 6008/+65 62430496
+800 6008 6008/+65 62430496
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