Troubleshooting - RocketFish RF-WHD200 User Manual

Troubleshooting

Symptom Possible Solutions
Receiver will not • The power LED on the transmitter and the receiver will blink continuously while the transmitter is not
link to linked to the receiver. This can be caused by the receiver being located too far away from the transmitter.
Transmitter The maximum non-line-of-sight range is approximately 33 ft. (10 m). Try re-positioning the transmitter
and receiver units so they are within the specified operating range. First try to get the units to link with
each other at 3 ft. (1 m) (to prove that they are working properly with your equipment). Then try moving
them further apart to the desired locations.
• Materials may be blocking the 60 GHz radio frequency beam from the transmitter to the receiver. This
beam can pass through many cabinet materials such as glass and wood (depending on thickness and
density of the materials), but it cannot pass through doors, shelves, or components that are made of
metal. Try positioning the transmitter and receiver so that they are not blocked by metal.
• Either the receiver or transmitter is not powered on. Be sure the AC adapter is securely connected and
each unit is powered on correctly.
• Power cycle both the transmitter and receiver by unplugging then plugging them back in.
No video and/or • If the power LEDs on the transmitter and receiver are blinking, the adapters are not linked. See "Receiver
audio will not link to Transmitter" troubleshooting steps above.
• If the power LED on the transmitter and receiver are solid (not blinking), the adapters are linked such that
video and audio sent into the transmitter should be output from the receiver. Therefore, the TV/Projector
may not be set to the HDMI input jack that the RF-WHD200 Receiver unit is connected to. Refer to the
documentation provided with your TV/Projector for information on how to select the correct input.
• The source component (Blu-ray/DVD player, cable/satellite box, etc.) is not powered on and/or set enable
the HDMI output. Refer to the documentation provided with your source component for information on
switching that component to the HDMI output.
• The transmitter is set to the incorrect HDMI port. Switch the transmitter to the correct HDMI port for the
component you want to view with either the included remote control, or the HDMI/WVAN switch on the
back of the transmitter.
• Make sure that you are using high speed certified HDMI cables for all connections and that all cable
connections are secure. We recommend high quality Rocketfish HDMI cables, available at your local Best
Buy or Future Shop store, in lengths from 4 to 24 feet.
• Troubleshoot by connecting the HDMI cable directly from the HDMI source to the HDMI display (bypassing
the Rocketfish adapters) to verify that audio/video is available. Try both the HDMI source side cable
(connected originally to the transmitter) as well as the display side cable (connected originally to the
receiver) to verify that you do not have a defective cable.
• Make sure that your content (i.e., Blu-ray or DVD disc) is original. HDMI includes HDCP copy protection,
which prevents playback of illegally copied movies.
• If you have multiple receivers in your WVAN, make sure that the correct receiver is selected. See "WVAN -
One transmitter to multiple receivers" on page 13 for more details.
Remote control • HDMI's CEC function, which is supported by the RF-WHD200, is not standard across all brands of
does not operate consumer electronics. If your original remotes do not operate your components when pointed at the TV,
components projector, or transmitter, you will need to continue to point your remotes towards the components
themselves, regardless of where they are located in the room.
• Make sure that fresh batteries are installed in your remote controls.
• Make sure that you are pointing the remote control at the correct device. The RF-WHD200 HDMI input
port selection remote must be pointed at the transmitter, not at the receiver.
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