Tomtom Limited Warranty - TomTom RIDER 2nd Edition User Manual

Chapter 19

TomTom Limited Warranty

TomTom Limited
Warranty
WARRANTOR
U.S. and Canadian Purchases: If you have made your purchase in the United
States or Canada, this Limited Warranty is granted by and this Limitation of
Liability is stipulated for the benefit of TomTom Inc., 150 Baker Avenue
Extension, Concord Massachusetts 01742 (United States of America).
WHAT THIS WARRANTY COVERS
1) TomTom Inc. ("TomTom") warrants to the original purchaser ("you") of the
hardware with which this Limited Warranty is included ("Hardware") that the
Hardware will be free from defects in workmanship and materials under
normal use ("Defects") for a period of two (2) years from the date that the
Hardware was first purchased by you ("Warranty Period"). During the Warranty
Period the Hardware will be repaired or replaced at TomTom's choice
("Limited Warranty") without charge to you for either parts or labour. This
Limited Warranty covers the replacement of the Hardware only. If the
Hardware is repaired after the Warranty Period has expired, the Warranty
Period for the repair will expire six (6) months after the date of repair.
WHAT THIS WARRANTY DOES NOT COVER
2) The Limited Warranty does not apply to normal wear and tear, does not
apply when the Hardware is opened or repaired by someone not authorized
by TomTom and does not cover repair or replacement of any Hardware or part
thereof damaged by: misuse, moisture, liquids, proximity or exposure to heat
and accident, abuse, non-compliance with the instructions supplied with the
Hardware, neglect or misapplication. The Limited Warranty does not cover
physical damage to the surface of the Hardware. This Limited Warranty does
not cover any software that may accompany or be installed on the Hardware.
HOW TO MAKE A WARRANTY CLAIM
3) In order to make a claim of a Defect, you must contact TomTom during the
Warranty Period at: 1-978-287-9555 or per email via www.tomtom.com to
explain the Defect and to obtain an RMA number (Return Materials
Authorization) if necessary. You must return the Hardware during the
Warranty Period, along with an explanation of the Defect, to the address
provided to you by TomTom. If a defect arises and a valid claim under this
Limited Warranty is received by TomTom after the first one hundred and
eighty (180) days of the Warranty Period, TomTom is entitled to charge you
for any reasonable shipping and handling costs made in connection with the
repair or replacement of the Hardware. You must comply with any other return
procedures stipulated by TomTom, if any.
YOUR LEGAL RIGHTS
4) This Limited Warranty gives you specific legal rights, and you may also have
other rights which vary from state to state and jurisdiction to jurisdiction.
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