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site, the ISP's (Internet Service Provider) service may be
disrupted.
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct
access point you are attempting to connect through. SSIDs are
case-sensitive.
❖
Check the Windows
that the Wi-Fi
operating system, and that the driver is loaded. To access
the Device Manager, click Start, Control Panel, System
and Security, and then System. Carefully note any error
messages
a support technician at a later time.
NOTE
To enable or disable wireless communication, use the Hot Key
Fn + F8
page
❖
Use IPCONFIG to verify that the computer has a useful IP
address
169.254.xxx.xxx assigned by Windows
1
Click Start to open the Start menu.
2
Type
3
Enter
The IP address for each active network adapter will be
displayed.
❖
Connect your computer directly to your router or broadband
modem, by plugging a standard CAT5 Ethernet patch cable
(sold separately) into your computer's RJ45 Ethernet port. If
your connection problem disappears, the problem lies in the
®
Wi-Fi
❖
If you have enabled any security provisions (closed system,
MAC address filtering, Wired Equivalent Privacy [WEP], etc.),
check the access point vendor's Web site for recent firmware
upgrades. Problems with WEP keys, in particular, are
frequently addressed in new firmware releases.
The Windows
does not work.
If you are using an external Wi-Fi
adapter, or other variety), check if the adapter comes with its own
management utility. If it does, the utility may be disabling the
Wireless networking problems
-
i.e., that it matches the SSID assigned to the
®
Control Panel's Device Manager to verify
®
adapter is recognized by the Windows
-
these will be very helpful if you should confer with
. For more information see
148.
-
one other than the private address of
Cmd
in the Search programs and files field.
IPCONFIG /ALL
part of your network.
®
operating system wireless management utility
If Something Goes Wrong
"Hot Keys/TOSHIBA Cards" on
®
.
and press
.
Enter
®
adapter (an ExpressCard
139
®
®
, USB
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