Troubleshooting - Dymo Rhino 4200 Industrial Label Printer User Manual

Troubleshooting

Review the following possible solutions if you encounter a problem while using your printer.
Problem/Error Message
Battery Discharged
Poor print quality
Label Jam
Motor is stalled due to label jam.
Uneven or slanted printing
The cartridge is not positioned correctly.
Cannot close the label cartridge lid
The cartridge is not inserted correctly.
Unable to return to the previous menu
Nothing shows in the display
No label found
No cartridge is present.
Display text is too light to read
Maximum number of lines reached
Too many lines for selected label width
Maximum number of characters reached
Printing...
Barcode not allowed
Barcodes cannot be printed on 1/4" labels, wire/
cable labels, or breaker labels.
No response when pressing keys
One of the keys may be jammed.
How do I remove the backing from the label?
If you need further assistance, visit the DYMO Web site at www.dymo.com.
Solution

Attach the power adapter.

Recharge the battery pack. See Recharging the Battery Pack.

Insert new AA alkaline batteries.

Clean the print head. See Cleaning Your Printer.

Adjust the print contrast. See Adjusting the Print Contrast.

Check battery level; power may be low.

Open the label cartridge compartment and remove the cartridge.

Remove jammed label, clearing the jam.

Clean the cutter blade. See Cleaning Your Printer.

Make sure the label passes smoothly through the label guides on the label
cartridge and that the label and ribbon are taut across the mouth of the
cartridge. See Inserting and Removing the Label Cartridge.

Check the label cartridge compartment to make sure the cartridge is
inserted properly. See Inserting and Removing the Label Cartridge.

Make sure the two levers in the label compartment are locked on either side
of the cartridge holding the cartridge in place.
Make sure nothing is blocking the cartridge cover and that the label cartridge is
inserted properly. See Inserting and Removing the Label Cartridge.
Press to return to the previous menu.

Ensure the printer is turned on.

Insert new batteries, charge battery pack, or plug in power adapter.

Remove power adapter and batteries; reattach power to restart the printer.
Open the cartridge compartment and insert a label cartridge. See Inserting
and Removing the Label Cartridge.

Turn on backlight. See Using the Backlight.

Adjust the display contrast. See Adjusting the Display Contrast.
Insert a wider label cartridge.

Reduce the number of text lines.

Insert a wider label cartridge.
Reduce the number of characters for the label.
No action required. Message disappears when printing is finished.

Insert a wider label cartridge.

Change the label width.

Change the label type.
Press each key to determine which key is jammed.
1
Press the jammed key firmly until the key returns to the normal position.
2
DYMO labels have an easy-to-peel split back.
Locate the split on the label backing.
1
Gently pinch the label lengthwise, folding toward the
2
printed side of the label. The label backing will
separate.
Carefully peel away the backing from the label.
3
18
Split label